Resolved! How to update/remove Virtual Agent Chat Bot's three dots "more menu?
How to update/remove Virtual Agent Chat Bot's three dots "more menu? See attachment. Thanks.
Forum Posts
Experience with Tricentis Test Automation for ServiceNow?
I anyone using Tricentis Test Automation for ServiceNow? I would like to know your experience and the benefits over using Automated Test Framework. Tricentis Test Automation - ServiceNow Store Introduction to TTA for ServiceNow - YouTube Tricentis Te...
Restrict entire service portal to selected users.
I'm trying to restrict certain users from certain portals. Does anyone know how to achieve this, as I've looked into user criteria however one cannot use this functional at the portal level. And ideally if the user doesn't have permission to this p...
Client Script – Approval Remark Control
1.If logged-in user does NOT have Travel Approver role, make Approval Remark field read-only. 2. Users with approver role should be able to edit it
Resolved! Flow Designer - Wait for Condition
Hi all, I need to create a condition in my flow that takes a date/time variable entered on a catalog item and waits 7 days from the date entered before moving on.Example - wait for 7 days or 168 hours from variable date/time enter on catalog item.An...
Resolved! Increasae the Default size of Email font
In the incident table we have option for directly sending mail to user. Our requirement is to make the default size of Body font from 8pt to 12pt. We tried to change it from email client templates. but on saving it is coming back to original 8pt. Can...
Unable to Trigger Security Center Threshold Notification manually for testing
Hi Everyone, I Have configured Security Center metrics with thresholds and set up PA Threshold Notification to send alerts to me. Currently, I am receiving the notification automatically every day at 5 PM as expected. However, for testing purposes, I...
Error while uploading file on virtual agent
Hi,I am facing an issue while I am uploading a file on a virtual agent it shows me this error "We couldn't process your file at this time. Please try uploading again."and again ask me to upload a fileIf anyone knows please help!
Disable "Download" icon in document viewer
Dear all, we have enabled document viewer and the document is viewable in browser which is working fine like below. our client has asked to disable the download icon (highlighted in yellow) once the document is opened in browser.we are displaying thi...
How to disable "Download" icon in document viewer
Dear all, we have enabled document viewer and the document is viewable in browser which is working fine like below. our client has asked to disable the download icon (highlighted in yellow) once the document is opened in browser. we are displaying th...
EUC - Catalog item not showing on portal
A catalog item is not showing on the portal search, in the service catalog view or on the topic page it's been added to . But we can able to see the catalog item in 'maintain items' and directly via link.I found theseactive - truecatalogs & categorie...
Install custom application without selecting subscription
Hi, I build a custom application for a customer and was tasked with deploying it to their production environment today. I published the application in studio and wanted to install it on prod via "my company application", but I can't install it withou...
Data Import Problem - Processed: 0, inserts 0, updates 0, errors 0, empty and ignored 100,
I am testing a Transform map that i am unable to get working the way i want. I am working with a Subset of the real data - 100 records. I have verified that my mappings are correct, i even added an additional field mapping to populate the updated f...
Need Help: Highlighted Values on Workspace Home Page (Task Table)
Hi Experts, I recently added Highlighted Values for VIP users in my SOW Workspace for both sc_task and incident records. The highlighting works correctly when viewing each list individually.However, I would like the same highlighting behavior to appe...
Widget KB News - shows our news in all languages
Hello, our Widget KB News (OOTB) displayed our news twice, one in english and one in german.All other widgets only show the news in the selected language. Any ideas ? Thanks
