Hide New Interaction Button on Workspace based on Conditions - Service Operations Workspace
Hi,I need to Hide New Interaction Button on Service Operations Workspace for few Users Any inputs on how this can be acheived? @Brad Tilton Any suggestions?
Forum Posts
ATF - Communities Portal
I am trying to get a cloned version of the Communities ATF Test Suite working, and I am running into issues with the "Reject any moderation task" Test. Basic overview of the flow: Impersonate Community UserNavigate to Community ForumPost a question i...
Resolved! Genesys Integration with ServiceNow
Anyone has experience with a Genesys integration with ServiceNow?I found some general documentation on CTI integration here:ServiceNow Computer Telephony Integration - CTI - YouTube http://wiki.servicenow.com/index.php?title=Computer_Telephony_Integr...
Issue with UI action 'Start Microsoft Teams Chat'
I have activated the Teams plugin for Change. The button appears on the form but when I click it gives below. "Sorry, but we’re having trouble signing you in.AADSTS90013: Invalid input received from the user." Did anyone face this issue and resolved ...
How do I use SNOW CSS includes to create a consistent style between KBA templates?
We have templates that you can apply to new Knowledge Base Articles and those are stored as HTML code with various styles. I'm trying to convert the styles to an external stylesheet so we can modify all the templates via the one stylesheet (instead o...
Resolved! Is there a way to store a stylesheet file or text in ServiceNow so that I can include it on KBAs?
I already know I can include external stylesheets via code directly like any other html page:<link href="http://www.someexternalplace.css" rel="stylesheet" type="text/css"></link>But where can I store the actual style sheets in ServiceNow? I can stor...
Resolved! User preference of type Voice/SMS
I cannot find any documentation on using a voice channel in user preferences. It doesn't seem to work at all, and I have a twilio/notify number. Please help! 2 things I need to do: SMS user preference seems to default to email to text. I would like t...
Resolved! Incident INC001, who all user have access the ticket
There is an INC001 ticket where by mistake password has been given and know user want to know who all have accessed the ticket. How to see logsTime Frame: 2025-06-05 12:34:01 IST
Update Icon for Bulk catalog items with no icon using script
I need to update the icon for bulk catalog items having no icon using script.
Downgrade from yokohama - vancover
I want to downgrade my instance from yokohama to vancover to install mid server can anyone help
Autopopulate field value
I have created 3 variables in a catalog item one is cloud account name, and another is cloud ops support group which are from same table If I choose a cloud account name then the other field is autopopulated now the problem if the data in the backend...
Dictionary info is not showing up when I right click on a field in a form and click on show field.
Hello All, Dictionary info is not showing up when I right click on a field in a form and click on show field name
How to to import data from an excel sheet having multiple tabs into multiple tables in ServiceNow?
I have an excel sheet with multiple tabs/sheets that contain test cases. I need to import the excel sheet into ServiceNow such that a Test Plan gets created and test cases present inside the excel sheet get inserted into the tm_test_case_instance tab...
How to retrieve variable on a RITM record via flow designer
Hi Everyone, Requirement: I have created a catalog item in a Service Catalog having one variable. A radio button with 2 choices and including None I want the end user to submit the request for the item with the blank form (None value selected) and th...
Jira Spoke 'Create User' activity error: "You must specify the products that user can access"
Hi Community, The Jira Spoke 'Create User' Activity is erroring with the below and I'm at a loss to what is causing the error:{ "Action Status": { "code": 1, "message": "Error: You must specify the products that user can access....
