Hello, I'm trying to set up a filter on a dictionary override, however I cant seem to get the script include to work. Any ideas where its falling over?Its on the assigned to field and it should only show people in groups where the assignment type is ...
AI Without Chaos: A Deep Dive into AI Control Tower As enterprises increasingly adopt Artificial Intelligence across IT, HR, Customer Service, and Operations, the biggest challenge is no longer how to build AI, but how to govern, track, a...
Error log message:java.lang.NullPointerException: Cannot invoke "com.glide.robust_transform_engine.definition_provider.RteEntityField.getRteEntitySysId()" because "field" is nullat com.glide.robust_transform_engine.definition_provider.SymbolManager.g...
In Zurich, there's a new option on the catalog builder dashboard >> Build catalog items from scratch: Any idea on how we can remove this option? We'd only like our community of users to use the 2 bottom choices.MM
Hello, Is "instancename@service-now.com" available to receive inbound emails in Zurich release?System Mailboxes > Administration > Email Accounts = table [sys_email_account] has no record in PDI.If I want to utilize the email account to receive inbou...
While creating and executing an AI agent in Agent Studio, I initially received the message: “Sorry, there was some problem at my end.” To resolve this, I updated the AI Agent–related plugins in our instance. After the updates, I’m now encountering “S...
Hello! Our university is implementing a back to box effort and I was advised there is a monthly meeting to discuss the upcoming Platform Analytics. I would like to join the meetings. How can I get involved? We have experience with Performance Analyti...
I’m working on configuring the self-service portal, and I’ve set a footer in the Theme settings. However, it’s not appearing on the portal. Could you help me troubleshoot this?Here are a few details:The Theme assigned to the portal includes a footer....
Hello, I am having trouble getting help text to show up on the risk event workspace record when I migrated update sets from a Dev to a Test environment. In the Dev environment the help text is stored on the Hint field in the Field Labels and shows u...
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
I am doing the automation for creating new group and modifying existing group using flow designer.I need solution for below actions,1) Add co_owners2) change co_owners3) add email 4) add Email alias5) Change Email Display name Please provide the solu...
I'm curious what others may notice in this area. We launched AI Search for our portal at the end of August. Since then, I've been using the AI Search Analytics dashboard periodically to review what is being searched for and adjust the search result...
where do i add the tier 1 and 2 in servicenow HRSD so i can leverage OOB dashboardsis this done on Recrod producers or on assignment groups?
I am working in service operations workspace (change request form). I want to hide these highlighted values from record information contextual side bar. can anybody please help me to give solution? I have tried using UI builder but I am not able to s...
Hi Community I am trying to configure the list layout on ServiceNow, I am moving all the columns I want from the available section to the selected section and save the change. However; the list layout reverts back to the previous setting. I have noti...
