I am trying to dot walk through multiple tables in an onChange client script on the Incident table. When the Caller field on the INC form changes, I want to reference the sys_user table to see what department the Caller is in. The field that I am...
Hi everyone, I know it's been discussed a few times over the years but I can't find any current processes or solutions to the query so I'm going to ask for my sake. The need: Show a hint when users hover over the Category choices when creating an inc...
For Security purpose we need to make the Requires Authentication property to "true" for our GraphQL User Experience Analytics PAR Groupby API. We are not able to switch to the User Experience Analytics in Data Visualizations application to edit the r...
Hello!I've recently been facing issues with the Virtual Agent.When I'm on the Employee Center and I have the virtual agent chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies away" unti...
Hello,I have been trying to modify the availability of the email icon.An acl which is always true works, makes it available for all users, but is for all tables.I want to make it available only for one table. Is it possible to retrieve the table name...
Hi Team, We wanted to hide New button in HR cases naive view,But no in HR workspace From where this action comes from, I tried to deactivate from UI action but its not working.
As per the security findings, only IMDSv2 must be used instead of IMDSv1 to retrieve metadata information during Service Discovery. It has been identified that the current CMDB discovery is using IMDSv1, which poses a security risk and therefore So, ...
Hi! I need to hide the "Collaborate" section from the Playbook tab when I open a Major Incident. Does anyone have any idea how to access this component?
Is anybody able to advise what ServiceNow means with regards to these criterion please? I believe it means as below - is this correct? Filter What it returns Practical useRelative – before – 2 days agoRelative – after – 2 days agoNot on – Today All r...
Hi Team,I have a field named Applies to whose type is Document ID. This field currently look up all Business Process records; however, the requirement is to show only active Business Processes, i.e., apply the filter operational_status!=6.Because the...
Hi all, This one has been bugging me for quite a while, I'd be very grateful if anyone can help.In reports, we have the option to apply some logic to related records (see screenshot). This works just fine and I know how to use this for the related li...
Hello - We are testing out Knowledge Center Workspace in our system and noticed that in our Default lists, we do not see Ownership Group. We have Ownership Group turned on, but it's just not showing in the workspace. How do we have it display?Thanks!
Hi Community,I’m working with Customer Service Case (sn_customerservice_case) records and using tiny URLs (sysparm_tiny).In some cases, ServiceNow generates a clean URL like:sn_customerservice_case.do?sysparm_tiny=XXXXBut in my instance, the tiny URL...
Hello guys,I'm new to ServiceNow, and I'm trying to import an application from GitHub, but I'm unable to locate it in the system.
ServiceNow Request Management is a powerful tool that streamlines the way organizations handle service requests, ensuring efficiency, transparency, and satisfaction for end-users and stakeholders. However, its effectiveness depends on how well the pl...