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Resolved! ServiceNow and Azure KeyVault

We are trying to use Azure KeyVault as a possible solution store secret. However i couldn't find or understand the best approach  to authenticate a Azure KeyVault, basically is it as simple as using service principal or requires similar setup to Cybe...

karsrao by Kilo Guru
  • 5177 Views
  • 7 replies
  • 3 helpfuls

Resolved! Unable to connect to Agent Chat

Hi all,  After configuring AWA and Chat Setup - I am unable to reach any agent via Agent Chat    I'm getting error: "There are no agents available at the moment. Please try again later." which is incorrect because while checking AWA Agent Presence I ...

Resolved! How to add an existing custom table to an update set?

I want to add an existing custom table to update set. However when I go to the table view and click "add to current update set" or "force to update set", it won't add one record in the update set, there's no columns or other table related info are ca...

Lisa71 by Tera Contributor
  • 3322 Views
  • 6 replies
  • 1 helpfuls

Roles, Customer Service Management

Hi,In CSM portal, when we impersonate user with role sn_customerservice.customer, there are no records visible in All cases, Action needed, My cases, My case tasks, My requests. And when it comes with a user with role sn_customerservice.customer.admi...

Nandhinisri_0-1703867286622.png Nandhinisri_1-1703867351224.png
Nandhinisri by Tera Contributor
  • 682 Views
  • 4 replies
  • 0 helpfuls

Resolved! OnCellEdit client scripts in Workspace

Hi everyone, Do onCellEdit client scripts work on lists in Workspace at all? I've tried onLoad, onChange and onSubmit and they work, but I can't get onCellEdit scripts to work in Workspace. I want to bring up a confirmation dialog box on a cell edit ...