Resolved! ITIL- DOUBT
1-When will we create Change from Problem at which state and at which situation, please explain me with real life scenarios 2-When we will create Change basically 3-When we will create Change from incident
Forum Posts
In ATF if test runner opens a form in new tab then cannot we capture the record which we fill in that new form.
In ATF if test runner opens a form in new tab then cannot we capture the record which we fill in that new form. Please see below forms Below form is opening in new Tab. so whatever record we enter in below form can that be captured in ATF ?
Flow Designer
Hi, i'm trying to send an email that shows an encrypted masked variable through flow designer and the answer is always a big code instead of the word i want. Different codes in flow designer i've tried:////////////////////////////////////////////////...
Remote filter table report with aggregate
Hi all, I was exploring running reports on remote tables in my PDI and encountered a problem on it. I like to see if anyone faced this problem before and what workaround did you use. The problem I encounter is that that a score type report on a remot...
Resolved! How to send the last updated Attachment to JIRA using copy attachment action
Hi All,I am working in JIRA-Request Management integration.I have created flow designer when RITM is updated.I have added one action to add attachment in JIRA when attachment added in RITM.But it is coping all the attachment instead of coping the las...
Calling inbound API with OAUTH 2.0 via Bearer token but at SNOW end header shows as "Basic"
In testing an inbound API, I made a call via Postman by passing the Authorization token via Bearer keyword. But in the scripted rest resource, when I do gs.log(request.headers) I get the following in the syslog table. "authorization": "Basic xxxxxxxx...
Resolved! Remove users from a role that are pending approval
I have a rule that assigns a role when a user is active and when the employee id is not empty But when these two parameters are not met, the rule is adding several users in pending approval to the role, who are the ones that do not meet the condition...
Hide catalog item for users who already raised a request from it.
Hi Everyone, I want to hide a catalog item from users who already raised a request from the catalog item once. I have tried user criteria scripting, business rule, catalog client script nothing is working for me. Can you suggest me how to achieve thi...
Resolved! Fail to access my dev lab instance through API (Java and Python)
Hello! I have 2 lab instances: 1. A learning lab instance:Work fine to access tables through REST API resquests through Safari Ex: https://nowlearning-nlinstxxxxxxxxxlab.service-now.com/api/now/table/sys_hub_flow?&sysparm_exclude_reference_link=true&...
where to find or check the new release information from ServiceNow - on new features or changes
where to find or check the new release information from ServiceNow - on new features or changes.
Pull sentences or paragraphs from one Knowledge Article to another
Hi all,Need a bit of advice....If we have a process doc of sorts as a Knowledge Article and we want to take some of the text from the body of the article and put it another article so that same text is updated on both by updating the original only, i...
Resolved! Flow Designer - JSON Flow variable array becomes null object when array has no items
I noticed some strange behaviour with a flow variable of type JSON, that contains an array but then becomes null when all items in the array have been removed. I was expecting it to simply remain an array with length of 0. To illustrate here is a sim...
Service Interruption: This instance is unavailable.
I have not been able to wake my instance it is saying offline and I get Service Interruption: This instance is unavailable.Does anyone know if there is maintenance planned on our PDI's?
Progress stuck at 99% & no help from nowlearning helpdesk
I have completed my servicenow fundamentals on demand course but it is showing only 99% completed, and i have opened a case multiple times but i am getting no help from servicenow, in the screenshot it is showing 19/19 modules completed
How to create a trend report on a custom field in table
Hi, I have a table which stores alert type and its respective alert count. im looking for a trend report (line/spline/area) which shows created time in x axis and alert count in y axis. I can't find any option to show the trend on the count field. ...
