Hello! We need to configure a notification (like a basic Out Of Office in Outlook) that sends between specific times. The idea is that if someone emails in at 8pm for example, they get the notification back to basically say "office hours are between ...
Hi, Please let me know correction in the script, I want to Run a scheduled job every 1 hour to check mid server status.If any of the mid servers has been stopped for 6 hours, open incident.Open one incident per mid server when down (if open incident,...
Hi all,We have published an App in ServiceNow Store, But now there is a requirement to change the name of the App.Is it possible to change the App Name which is already published in store ?
Hi,I need to sign some callers in incident list by icons.VIP callers have to has the vip icon.New users (last 30 days) have to signed by another icon.I add 2 Field Styles rows one with vip condition and other for the new caller condition.That works g...
Hi, We are creating a database with different 3 scoped custom tables, and they have nothing in common. We have created left join data base view with sys_id not null, however it shows extra and duplicate records and not the correct set of records. Ca...
Hi all. I defined and advanced reference filter on an attribute on a form. The reference filter is: javascript:"company.u_country=" + current.u_country On the form it's working. I added the same filter on the same attribute on a portal widget ...
Hi, I have a icon link created on portal home page upon click it takes to some external url, which i want to make visible only for particular users. I have a user criteria and i want to display only for those users. can anyone please help me how to...
If there are two tasks which are relevant to each other then how do we link them in Virtual Task Board? I could not find the method handy in Visual Task Board
Hello, Is there a way to create parent record and child record using one transform map? Or do I need to create a business rule that will update the parent field of the record after transform? What's the best way to do this? I tried using a field map ...
I'm trying to parse the JSON Response from the API call with new lines and then update the work notes. It seems like during the test, the response is not being parsed as expected. Anyone knows how to parse this correctly so the work notes can be upda...
Hi all!I have a client to would like to test the restore of a backup after a Zboot. When performing a Zboot of a (non-prod) instance, are the backups of the instance also wiped? Or will the backups still be available for a restore after the instance ...
I want the percentage complete to be gray when it's 0. But It won't change. the attributes for the percent complete field_decorations=rollup_calc_field_decoration,target_field,target_threshold_colors=0:gray;50:khaki;90:lightgreen;
hi All , i have a list of incidents stored in a variable ( separator is comma )var1 = 'inc1 , inc2 , inc3' In my server side script i need to do a glide on the incident table and query for each incident number , one by one ( first query for inc1 , th...
Hi All I need to scan through the watch list of all incidents to see if a a user is present in watchlist of any open incident . As i will be doing this using a script include , is there a table containing the list of all users added to any incidents...
I have a need to have users directed to a configurable workspace as soon as they login. I used the SPEntryPage() script include to do that. However, once you are on the workspace (if you don't have admin or itil), then it doesn't let you navigate awa...
