I have a requirement that involves adding an additional field to the top section of the kb_view ui page. Currently the Article, Published and Last Modified fields are available on the page. I need to add a new field called Role, then query the Kn...
Hello Community,I'm looking to the transaction log and I see some log entries from the agent workspace that have a high response time compared with the average (average is 2 seconds, I identified two with 13 seconds).When I open the transaction log e...
Hi All, I'm working in Discovering an appliance hosted on Azure and it doesn't have SSH enabled. It is accessible only through a portal and used by only one user. Can we discover that appliance using Azure Discovery?
Hello All Are you able to talk me through how to attach a Template to a Survey I am not seeing any options.
Customer wants to export all critical logs to their SIEM primarily for Audit and retention. We have the following optionsw:Option 1 ) Export log tables on a daily basisThe concern is that since we are speaking huge volumes of data, this can have perf...
When we go to the new Next Experience UI for San Diego, we want to ensure all users have the Navigation Menu pinned by default. Where is this being stored?I tested with multiple browsers and I see it's stored server-side, but I can't find the table w...
How do I Highlight VIP Users on "SCTASK" for 'Requested ' and 'Requested For ' fields.
How to increase the width of the chat window for the Virtual Agent? Is it possible to do this both in a portal and in the Virtual Agent Designer Preview/Test?
Hi All, Have been looking around and can not get a clear answer on this subject. As the Assigned To user I have cancelled an HR Task within the Lifecycle Event Activity set. When impersonating the customer of the case I can see cancelled task in my v...
Hello everybody, I'm having a little bit of trouble in one task of the Knowledge Management (KM) Implementation (Course).In the Form Layout I've selected de language field, but when I return to the Knowledge base configuration page, that field doesn'...
Hi, I want to update the subscription management overview dashboard. Any video or article that explains with the navigation and steps would be helpful. I meant practical demo. Thanks,Vaishnavi
We created a m2m related list for a client between Applications and Knowledge Articles. I then created a couple security rules: One for table level and one for all fields in the m2m table, they both use the same script that checks if the user can rea...
I have created a catalog item . I have attached my flow to it . But after submitting my catalog item , catalog task is not getting created .
Good afternoon, Experts. We are looking to utilize the org chart widget from Content Publishing app as an employee directory. The problem is, the employee search field searches all active users. We have multiple types of users. customers, dealers ...
There's an app installed in our instance, "PagerDuty Platform for Real-Time Operations". I need to uninstall the app, but I can't, presumably because an update is available. I don't want to update an app that I want to remove. Is there another way to...
