Hello! Regarding the new Upgrade Plan feature, I would like to use it in my future upgrades/patches but I need to validate my understanding of how to handle record changes.If I understand the scope of the Plan when it comes to capturing changes to re...
Hi Community, I just started evaluating Decision Builder, and I like it so much that I would like to use it even outside Flows but from scripts as well. As far as I understand, DecisionTableAPI is the right one to use for that purpose, but it only re...
1: 2: when I click on "log out", it doesn't take me to my login page.
I am no longer employed with the company where I was certified and need to have me certification transferred to a new personal account.
We want to allow a user to edit an existing article but when that article is being edited we want the existing article to stay live and the new article to go through an approval process. The new article would then replace the old article once it has ...
Example: We currently have a Knowledge Category of Acute Case Management that is a sub category or Quality&Regulatory. Support for this has changed and Acute Case Management needs to be moved under Nursing Informaticist.Is there a way to move these o...
Is there possibly an undocumented variable attribute for the URL variable so it is always unlocked? In the portal it displays like below and our users are not understanding that they have to click the lock button to be able to enter the URL.
Hello, I am looking for some guidance on creating reports using tables and/or data sources. As a starting point, it would be helpful to know the structure of the tables and data sources and how they relate to others. This includes knowing the colu...
Hi all, Hoping for some assistance! I created a custom "Instance with Table Data" page to display a list of Incident records. I then used that page as the List page option for the Simple List widget on my Service Portal home page. However, if you cli...
Hello I have just created a new custom app by App Engine Studio. I used Now Experience UI Builder to create Workspace for this custom app. I found in the Workspace, there's no way to Get Edit/Add option on Approvers Related List, so I tried to re...
I am using the Remote Instance Hub- Integration Hub to integrate two Servicenow instances. I was able to successfully set it up and implement two of the actions: 1. Create Remote Incident 2. Update Remote Incident. Both are information flow from loca...
I have an order guide that has a variable set. On Choose Options, some of the options take the cascaded variables but some show up blank. The items and the order guide are using the same variable set. What am I missing?
Is there a way to report on when a UI Action is clicked to see how many times it is being used? I'm working on some updates to customizations (hopefully to revert them) and want to see, from a data standpoint, what the potential impacts could be. Spe...
We're trying to reconcile our license counts. I know that ITIL licenses are required for fulfillers. All of our IT group is covered by the ITIL licenses we currently have. However, in the list we received there are roles such as 'knowledge', 'knowled...
Has anyone made an OAuth 2.0 connection to their Workday tenant? I am following the Workday HR spoke documentation in order to retrieve a RAAS report. I have the oauth_entity record created using the client id & client secret values provided by Wor...
