Resolved! what are the interview questions on Workflow?
what are the interview questions on Workflow?
Forum Posts
Query about Provider Notification
Hi @shawna @Shreya Shah I saw your replies in some queries. Thanks for the help.I have some query about provider Notification:In my instance these provider Notification are disabled, but then also we are getting actionable notification for RITM appro...
Flow designer Rest API call with Basic auth. report auth failed, but works in Postman
I am trying to use Flow Designer Rest Step to call a API with basic auth. Here is the result from Postman. It is working fine. Here is the snapshot in the flow designer here is the API response could anyone share some ideas? and how could I ...
Looking for how an approver can update the RITM work notes when they reject an approval?
We are currently using the mailto:approve/mailto:reject in other email approval. The requirement is for when the approver uses the mailto:reject that additional information of why it was rejected is needed and logged into that the work notes field o...
Multilevel pivot table with No column
Hello,As per our client requirement we need to build a multilevel pivot table which requires rows with no columns , but it seems the Column is mandatory and not allowing us to generate the report. The client don't want the column to be added in the ...
How to run a business rule on change of the field in the form
Hello experts, I have a question, I want that when a user changes the value of a field on incident form, a business rule is called. I know it is easy to do with client script ( onchange type) , but in my case, I want a business rule to be called...
What happens after you save the Edit Memebers UI Page?
I am attempting to use Flow Designer to create records on a Related List. The records are created as expected and appear in the Related List. However, if I then use the Edit button (which opens Edit Members), the records are not listed on the right...
Assign dependencies to project tasks using a transformation map.
Hi, all.I would like to assign dependencies to project tasks using a transformation map.The major steps are,1. Add dependencies to the field map2. Use source scripts3. Include code in the script to create the dependency4. Include code in the script t...
Make a decision using variable for the table name
Working to setup a process to update system properties after clone or during deployment to other instances. Creating a Decision table for each system property, input the instance name and output the appropriate value for that instance. Trying to fig...
Service Portal Dynamic Translation
Hi, I need help on the dynamic translation of 'short_description' field value on the Outage record. I have attached the screenshots of the English and the translated version. The Outage record has the short description as 'This is a test. Please Igno...
Resolved! Catalog item container - UI Builder
Hello everyone. Thanks in advance. I'm trying to remove the "Add any details to your request" container that is showing at the end of my catalog item container in the UI Builder. I've looked everywhere and could not find an answer. I think it is rela...
Data Certification Notifications Question
Hello, We're gearing up to start using Data Certification and as we do that I need to update the notifications for branding consistency. I've found that the trigger for multiple Data Certification notifications ('Certification Task Inserted" for exam...
Archiving Affected CIs and Impacted Services
What is the best practice for removing Affected CIs and Impacted Services that are no longer open/active? I'm attempting to archive affected cis and impacted services. I know I could create a flow, but I was curious about other options. Could someone...
Resolved! Flow for automatic closing On Hold Incident
Hi there,I'm trying to create a flow with the "Flow Designer", that automatically closes Incidents that are for a 6 days On Hold with reason "Awaiting Caller". I managed to setup up the following configuration (in order):1.) TRIGGER AT INCIDENT where...
Save button on view/report missing
User is able to create report. But when he opens existing report, there is only run button but no save button in new UI. In classic ui "save" is disabled. User said it was working before. Appreciate any pointers to what to check to get "save" button...
