Are Servicenow case emails encrypted? If so, does this happen automatically or does the sender need to do anything to ensure encryption? If the HR agent emails a document containing PII or SPI from the case, will the attachment be automatically enc...
Hello SNow community,i found this to add menu items in normal portals user dropdown menu:https://fruitionpartners.eu/blog/2017/03/15/add-new-menu-item-servicenows-header-profile-dropdown/ but this does not work for Service Portal. Any suggestions / i...
Hi everyone good day! Can someone please help me translate the options of the reference field? The data of the reference field comes from a newly created table. (Please check each screenshot below): As you can see in the portal, the field that I'm tr...
I have tried the following: Text Index Configuration - Knowledge[kb_knowledge] - Set the Attachment Index to false and Text Index Attachment Displayed to false. Text Indexes - kb_knowledge I Regenerated the Table Index ran cache.do Yet the attachment...
I get an number of warning messages when opening up a flow using flow designer, all relating to a table in a different app scope. That other app scope was deleted from the instance but I am puzzled where the reference is to that table in the app scop...
Hello All, I am triggering a flow in my workflow run script activity using executeflow api of the flow designer. executeFlow(String name, Map inputs, Number timeout) As OOB flow context action is not available because of its visibility condition...
Dear All, I'm just confuse between the actual difference integrationHub and orchestration? Orchestration: ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. Orchestration...
Hi, We would like to be able to update Cases and Incidents from emails that have been forwarded. If an end user forwards an email with the watermark and ref number in the subject then we want the case or incident to be updated just like a reply ema...
Hi Team , We have requirement to use OOB Interaction API to create/update/close interactions.1. OOB create Interaction API doesn't allow me to create interaction with below details.I believe number will be auto-populated but the created record doesn'...
I don't see that we have access to any DBA-like tools in ServiceNow to reorganize tables and/or indexes to reclaim unused space or to improve performance.My specific question is with CMDB_REL_CI. This table sees a lot of inserts and deletes. In a...
I know you can include dynamic field values in Quick Messages by using something like ${number} (or even ${variables.impacted_user_count}). I also know you can use ${current_user} to include your own name. Is there any variable that would output the ...
We would like to not advertise the authors/updaters/revisors of our Knowledge base articles on our Support Portal. We are using article versioning and I have come unstuck when I try to remove the user from the Version text. Here, I have blurred out ...
Hi, I'd like to understand the possibility of using Automated Testing Framework to test Flows and external integrations in Flows. As of now, exploring the out of the box functionality from ATF doesnt seem very promising but there might be a way to do...
When sending emails from ServiceNow using the ServiceNow SMTP Server there is support for Sender Policy Framework (SPF). But how about DomainKeys Identified Mail (DKIM)? Is there any DKIM support - or can it be achieved without too much complexity?
We have a requirement to set the RITM due date based on various options selected on the catalog item so that it reflects the relevant SLA of 3, 7 or 15 days.This can obviously be configured in the Schedule property of the workflow but we need to be a...