Hello, We have an agent that is currently having an issue accessing and downloading attachments on her cases in Agent Workspace. She can see attachments that are attached to the case in the Activity Filter but when she navigates to the attachment sec...
Hello! Regarding the new Upgrade Plan feature, I would like to use it in my future upgrades/patches but I need to validate my understanding of how to handle record changes.If I understand the scope of the Plan when it comes to capturing changes to re...
Please advise if someone knows about the telephone number of ServiceNow. I opened couple of tickets couple of days ago but no answer. Thanks.
Hi Community, I just started evaluating Decision Builder, and I like it so much that I would like to use it even outside Flows but from scripts as well. As far as I understand, DecisionTableAPI is the right one to use for that purpose, but it only re...
I have a table with Badges which has 2 fields Description and Image ( image field ). Then I have a staff award table that has 2 fields. Staff field ( reference ) and a Award field ( reference to the badge table ) I then am using a widget ( tried mul...
Hi members, I am trying to implement a solution, using flow designer, which should emulate the below process. To compare it with standard BPMN flow, it is basically Message Boundary Interrupting Event. It would be really great if you could shed some ...
Hello everyone,I'm planning to implement software asset management and I'm aware that there are default and custom license metrics available for performing reconciliation. I'm curious about the extent to which software can undergo reconciliation with...
Hi,I've created a record producer with the 'Caller' field mapped to the incident table, a 'Mobile Phone' field mapped to a user table field, and a 'Call Back' field mapped to a custom field 'u_call_back' in the incident table. I'd like the 'Call Back...
1: 2: when I click on "log out", it doesn't take me to my login page.
Hello - is there a specific role required to trigger system notifications? Example, i have created a notification to be sent when an outage is created. Right now, the notification is only triggered if I begin the outage. Other users can begin the o...
I am no longer employed with the company where I was certified and need to have me certification transferred to a new personal account.
We want to allow a user to edit an existing article but when that article is being edited we want the existing article to stay live and the new article to go through an approval process. The new article would then replace the old article once it has ...
I use Service Now for tickets and Webex for instant messaging at work. I recently had a ticket and wanted to share it with my teammates in Webex so I used the Copy URL menu item. The URL it gave me had an embedded blank and when I tried to paste it...
Hello, When I use my account as an admin I can translate any of the selected language but when I'm impersonating other user that has sn_hr_core.basic role it's throwing an error (see below).
Hi AllI have a variable 'Requested for' and it reference to sys_user table. I've added the simple reference qualifier to exclude users whose location is 'Hamburg' but I have an issue that users without location (location is empty) are also not possib...
