please help me how to extract incident by using servers
Hi All,We need the total number of tickets received from last 12 months by using servers.How to extract it Thanks.
Forum Posts
How to restrict Knowledge base based on sold products
Hi All, I have a requirement to show the Knowledge bases based on sold products.I have added the below script in user criteriavar con = new GlideRecord('customer_contact'); con.addEncodedQuery('accountISNOTEMPTY'); con.addQuery('sys_id', user_id); co...
Dynamic encoded query on 'opened_by' field from Incident table in before business rule not working
Hi everyone, I am trying to create a business rule that runs before the incident table is loaded and queries only the records that are opened by the current active external user. I've tried using an encoded query with a dynamic condition, but it does...
Service Now adaptive authentication and OAuth
We are currently testing Adaptive authentication and have noticed that APIs that use OAuth does not work when the "Enable Authentication Policy" is true. I have tried connecting Via postman by following instructions here - https://support.servicenow....
Resolved! $sp.getStream() not returning all entries
I have a customized ticket conversation widget on the case table. I get the entries using the line data.stream = $sp.getStream(data.table, data.sys_id); The internal servicenow UI shows the case has 102 Comments (client visible) entries order desc on...
Resolved! Redirect users without ITIL role to Service Portal
Good day. I'm trying to accomplish such configuration in Kingston release: 1. If the user has role itil, then redirect to navpage.do\UI16 2. If the user has some roles but not itil, then redirect to Service Portal There is OOB SPEntryPage script, but...
Resolved! Why am I being redirected to App Engine Studio from my instance?
Hi I am using the link: https://dev101419.service-now.com/ But as soon as it loads, the page redirects to: https://dev101419.service-now.com/now/appenginestudio/home Not sure why, so I cant access my instance. I am very new to servicenow. Any hel...
Trigger a subflow from a Catalog Item Task Model.
Hello Community, I have a requirement to use a subflow to automatically update fields on a form as part of a catalog item task model. I have created the Task model and also the sub flow. The issue I am having is that the sub flow is not triggering w...
Resolved! Instance Security Center
Just made aware that with Vancouver the Instance Security Center is being prepared for deprecation. It will be hidden and no longer activated on new instances. Do we know what is replacing it? I'd like to ensure am kept current on this topic. Tha...
Add a minus sign to a field, when a certain condition is met
I have a catalog form that asks the client an initial question(request_type). If the answer to this question is 'Remove' I would like to add a minus sign to 2 fields that the client must complete (monthly_charge_out_amount and budget_transfer_amount)...
Send email with different senders
We have just implemented ServiceNow in our company.Because we have different departments in the company, we have different emails per department.The workspaces, and therefore the tickets, are also separated by department. For example:Purchasing -> e...
Knowledge portal - Keep chosen Knowledge Base on search
On the Knowledge portal is there a way to keep the chosen Knowledge Base when searching. Open the Knowledge portal - /kb?id=kb_homeChoose a Knowledge BaseShow the FiltersYou'll see in the Knowledge Bases widget have the chosen baseSearch for somethin...
g_scratchpad not available for List Action Client Script in CSM Workspace?
Hello, I'm trying to use g_scratchpad in a client script for a List Action but I get: SCRIPT:EXEC Error while running Client Script "GlideScopedScript": ReferenceError: g_scratchpad is not defined The Display BR is working when it saves to the scratc...
UI Action that triggers Flow with user input as well as the current RITM sys_id
Its been a while since I've messed with UI pages and UI actions, but my goal is clear I have a UI action that shows a UI pageThis UI page is meant to take user input, then trigger a Flow Designer flow Flow inputs are:The current Requested Item sys_id...
