Hello, I am looking for some guidance on creating reports using tables and/or data sources. As a starting point, it would be helpful to know the structure of the tables and data sources and how they relate to others. This includes knowing the colu...
Hi all, Hoping for some assistance! I created a custom "Instance with Table Data" page to display a list of Incident records. I then used that page as the List page option for the Simple List widget on my Service Portal home page. However, if you cli...
There are near 20 K errors per day in the Error log and we want to reduce these repetitive errors. One such error is:- loadRow failure: java.lang.NullPointerException which i can see multiple times in the Error log. Please can anyone suggest what act...
Hello, I created a business rule that runs against the Reassignment History (u_reassignment_history) table.The condition that I need to trigger against is when the new assignment value is "App Eng" Here is what I added to the advance condition field:...
I had done a certification with my personal mail id and i had done another cerrtification with other mail id. If i link two accounts with the both certications appear at same account.
Hello I have just created a new custom app by App Engine Studio. I used Now Experience UI Builder to create Workspace for this custom app. I found in the Workspace, there's no way to Get Edit/Add option on Approvers Related List, so I tried to re...
Hi Friends, We would like to store multiple documents in ServiceNow, like as folders and subfolders etc... like we store in sharepoint Can you please suggest me if we can have the same functionality in ServiceNow RegardsSiva Teja B
I am using the Remote Instance Hub- Integration Hub to integrate two Servicenow instances. I was able to successfully set it up and implement two of the actions: 1. Create Remote Incident 2. Update Remote Incident. Both are information flow from loca...
I have an order guide that has a variable set. On Choose Options, some of the options take the cascaded variables but some show up blank. The items and the order guide are using the same variable set. What am I missing?
Is there a way to report on when a UI Action is clicked to see how many times it is being used? I'm working on some updates to customizations (hopefully to revert them) and want to see, from a data standpoint, what the potential impacts could be. Spe...
We're trying to reconcile our license counts. I know that ITIL licenses are required for fulfillers. All of our IT group is covered by the ITIL licenses we currently have. However, in the list we received there are roles such as 'knowledge', 'knowled...
Background:I always feel that i miss the column who created a Flow in the list, or in some way select my own columns to show in Flow Designer like we are used in Classic UI, Next Experience and so on... This is a personal taste of what is relevant an...
Hi,How can I create an ACL that grants read access to cmdb_ci_service table for users without roles.I have tried to do it this way but it wont work...Thanks,Sahar
Has anyone made an OAuth 2.0 connection to their Workday tenant? I am following the Workday HR spoke documentation in order to retrieve a RAAS report. I have the oauth_entity record created using the client id & client secret values provided by Wor...
Hi,We are using ServiceNOW and we have now started with using Incident and incident task and we don´t know how we can create reports on "First call resolution" if we also have incident tasks. We have seen that we can use re-assignment count but how c...
