Hello Everyone,in csm portal header menu widget , it displays notifications when a case or request has been updated, however is there a way to clear these notifications? does somebody know how to implement this functionality? Thanks!
We have a requirement to display the trend arrows, red and green, in the dashboard widgets.It's the comparison between previous month data with current data.From the screenshot you can see there are more than 20 open incidents compared to the previou...
Hi everyone,I am a complete beginner in SNOW. My company is switching from Jira to SNOW. The IT department gave me access(scrum.admin) to the company's SNOW page. Is there a way to create a project as it is done in Jira? In Jira, if you go to Project...
Hi All,I've had some feedback from users regarding the gs.addInfoMessage() banners - at the moment, they don't disappear until you click the x. If you don't close them manually, they stick around seemingly forever.I know that you can remove these wit...
I have an issue at the moment where a flow is not starting when triggered from the Service Catalog, and gives an "Internal Server Error" when running the flow via the "test" button. Background - I back up my app scope to Bitbucket, which I attempted...
Hi everyone. So I want to achieve this: I want to be able to add the Business Elapsed Time as a column in a Case list (Or an Incident list, doesn't matter). So that I see a column where the contents is a bar which shows how many % have elapsed, how m...
I seem to be having a connectin issue when setting up the Flow for Jira create issue.I have the connection/credentials / API Token but when I create the flow I'm not getting the Credential alias filed to display so the project list will not populate:...
Hi! I have a requirement to create a Write ACL based off of the value in 3 different fields. I have included an image with the fields in which the access must be granted. For example, Abel Tuter should be able to write on this form since he is the Di...
Is there a way to do a UNION in a report? I'm trying to use interactive filters and I need to use a choice filter on two tables cmdb_ci_service and u_cmdb_ci_business_application because these two tables have the "services" we need. When I create an...
Hi, I have a request from a Client that he wants to convert REQ to incident directly similar to the way as incidents are converted to REQ. There is no OOTB feature(that I am aware of) which I can use to implement it. So is there a script in the UI ac...
Hi,I want to make the survey with the attachment question and I want that the survey made public.HOWEVER, the below message is showed :"Survey with the attachment question can't be made public"・What should I do ?・What function enforces this restricti...
Hello all, I am new to ServiceNow and I am taking over administration of our company's instance. Right now, there is no one internally anymore that originally set this up. Currently, we are allowing any incoming domains to create a new user if one is...
Hi everyone, I'm using UI Builder to display / update a list on a page. I have a button that submits new information to an already existing record. I'm trying to update the list automatically after the information has been submitted, but I can't quit...
Where is the best place in ServiceNow to keep track of owned website domains. We have about 700 owned domain names for all of our external websites. These include many variations of our company names and products. Currently we are keeping track of th...
Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin assignment to the member. Note: As...
