Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...
Hello, I would need to set a 350 words character limit on a variable from a record producer while filling in the form in the portal. I found multiple solutions suggesting client scripts. Is there a way to fulfil this without scripting? Thanks in adv...
When I'm using a Workspace List, click a row's checkbox, then the edit button, a form opens to the right but it doesn't populate with any of the row's data. ServiceNow version = Yokohama
I created a PDI and its redirecting me to app engine studio whenever i login, i want to work on the native ui , so how can i see that ? I have the admin role too
Problem description: Proposed Solution: Task validation fails with error message: Please advise. Regards, PHS
Hi All,Please help I am looking to add a cc box in an email notification but I can't seem to locate how to do this. I see a bunch of things in the community but it appears that it all involves scripting. Is there anyway around this?Thanks!
Hello Experts, I am facing an issue with Interaction routing in AWA, below is the configuration: I have a custom queue and I have created an assignment group with 2 agents with timeout of 1 minute..Steps:When the interaction lands in the CSM Workspac...
Hi all, We are looking for the best solution/options for creating KB articles from OneNote entries without doing it manually. This group has hundreds of OneNote entries that need to be added as KB articles. The only option we have for export from O...
Hi Experts, Is it possible to send encrypted mail with ServiceNow? I have gone through a few community links which say ServiceNow does not support it. Has anyone tried it? Any help on the topic is much Appreciated Thanks, Raj
According to Service Now's documentation merging completed update sets is possible. However it doesn't instruct as to how to select particular completed update sets, only that it does that. Trying their documentation out there is no way to selectivel...
We are attempting to integrate MS Teams with the Now Virtual Agent in ServiceNow. However, whenever we try to add the MS Teams tenant, we receive the message: "The Microsoft Teams tenant associated with is currently registered with another instance."...
Hi , I want to define in the AI agent who should be able to use the AI agent in VA. Basically , i want the user to have itil role and then that user should be able to go to the VA and my agent should trigger based on his query. My agent should not t...
I am the admin for an org using ServiceNow ITSM. The organization is contracting for ServiceNow Vault.I am reading the documentation to get an overview of Vault in preparation for implementation. I need help understanding the documentation. This stat...
Dear all,I am actually learning the developer fundamental in service nowFor that I a following the Application Development Guide Fundamentals Participant Guide I have activate my Dev instance which actuall used the Xanatu instance In the practice lab...
I have a report that I would like users to be able to view when they open a KB article. I know can insert a link to the report, but I am wondering if it is possible to embed the report itself into the KB article. Likewise, would it be possible to emb...