case creation page
Hi Team,How to configure additional fields in HR workspace case creation? Few fields like opened for description are getting disappeared and not sure why its happening.
Forum Posts
How retrieve password stored as credentials into script include
Hello Folks! I am running into bit of a problem.I have a script include that execute Outbound REST API call.Trying to build this script include as safetely as possible therefore i have stored the API Key as a password in the Credentials table.The reg...
image Change in Zurich Version
Hi Team,Hi All,I upgrade a instance to new release Zurich.I notice when I do a new search in the incident table and there are no results Below a picture is missing in new Zurich version. Question how to fetch previous image
Resolved! Wrap text on list view report
Hello. We have a list view report that has a field called Executive Summary (see attached). Executive Summary is a String value. I would like the text in the Executive Summary field to wrap around on the report. Any ideas how I can do this? Than...
How does the playbook buttons' (action assignment) client conditions "Can complete = true" and "Can skip = true" work?
Hello, Im trying to show Mark complete and Skip action assignments in playbook for itil users (both are Client actions). I found workaround to make them visible, however that introduces another problem. When itil user clicks the Complete Activity or ...
Can't see the topic added in Employee Center
Hi,I created a new topic called “Vie de l’agent”, but by mistake I deleted the standard topic “Hardware”.I recovered the Hardware topic from another instance and reconfigured everything — parent/child relationships and connected content (catalog item...
Landing Page in HR Workspace
Hi Team, I need to alter the filter condition when we click on All cases from Landing page. We can do it from UI builder but i need to know if we have any configurations to change it rather than touching UI builder.
2D Timeline visualization does not show the demand, whose due date is on this January
Hi Community,I am using Timeline visualization to help me with centralized portfolio planning. After comparing with the VTB I am currently using, I found there is an overdue approved demand is missing from the 2D or 3D, even after Max fetch duration ...
Update set retrieve is unavailable because another operation 'Retrieving update sets from ABC ' is running
HI I am getting below error when i go to update sources from last 7 days. "Update set retrieve is unavailable because another operation 'Retrieving update sets from Dev' is running" Can anyone kill the session or tell me how to restart my instanc...
How to limit the number User Preferences?
Issue:This page on the docs site says "Having more than 10,000 user preferences causes system degradation and UI performance issues." We have quite a few more user preferences than 10k. We've noticed some performance issues. We're not sure if they're...
Resolved! Error creating SSO with Azure
I'm trying to create an Identity Provider that authenticates to Azure. I've gotten most of the way there, but I'm stuck with the attached error screen and message. Ensure that the user you are trying the test connection with is present in the system...
removing the popup form the workspace when we click the button
I need the Discard Change pop-up box removed in order to resolve an issue with manual case assignments via the Edit Button. To replicate the scenario, select cases from a list, make a change via the edit button, and Update to save the changes. The...
How to Make Tooltip Always Visible for Checkbox Variable in Catalog Item?
I'm working on a Service Catalog Item and have a checkbox variable with a tooltip configured in the variable settings. By default, the tooltip only appears on hover, but I want it to be always visible on the form.
Role to be given to the managers to approve.
In the workflow, all the RITMs goes to the supervisors approval first and then the fulfillment. Fulfilment people are fixed and less in number so, provided an itil role for them. But how can manager approve RITM? I cant give itil/ approval_user to al...
I have a scenario wherein supervisors doesnt have ITIL Licenses to approve RITMs
I have a scenario wherein supervisors doesnt have ITIL Licenses to approve RITMs so iam thinking can we generate a notification and provide RITM details as part of notification so when they approve it on email we can mark it as approved on RITM using...
