Hi Team , I have requirement to create FCR for the sc_task where assignment group is ABC and reassignment count is 0. If we create the field FCR on RITM and calculate for sc_task record? How to configure so that it also reportable. Thanks
The client would like to add 2 published contents inside 1 widget box in ServiceNow Employee Center. Can we do it OOTB? thanks
scroll down animations/ effectsWhen a typhoon hits Hong Kong
Hi all!I have read here in community posts that the transactions are counted whenever an outbound SOAP/REST call was used in the Flow. I could be wrong but I think it follows the formula [outbound calls X number of records]. However, what if 4 outbou...
Hello all,I have a requirement where I have a parent child relationship in a table (say 'xyz' table) and I want to give a list type field in another table referencing to this xyz table where user can multi-select the records. Is there a way where we ...
in relationships table, my application and my related list relationship is not showing why?
Hi All,Need to show pop up with Ok or Cancel button on HR case form when state is awaiting acceptance, when user click on Ok the feedback task should create. Any suggestion to achieve it? I created a UI page and called it in onChange client script, i...
Created an option - 'Maintenance' in the category field and updated the 'Create Request' Action Assignment in a way if the category is 'Maintenance' then if the user clicks on 'Create Request' it should be redirected to a particular form (catalog ite...
When I try to send email from the Major incident communication by adding recipient list in the BCC and adding an user in (To or CC or BCC) two emails are getting triggered. But when I send only the email to recipient list only one email is triggered....
If a user is allowed to view the data in the table, he should be allowed to report or group out of all its fields as well. Scenario:Our user table has a reference field to company tableCompany table doesn't have any "report_view" acl for ITIL roleOut...
How do we find and track the recurrence of incidents in ServiceNow? What can we use to make the problems data match up in order to show up as a recurrence? How do we get this data up to quality?
Hello everyone!I would like to know if it is possible to use Now Actions to send notifications only to users without sending them to a channel.In the "Who will receive" section, I have configured "Users," but no notifications were received!I have als...
I want to sent the email notification to the Assignment group members which one is the best practice to do that ? coz assignment_group.include members in "who will received" is not working
Hi There,Our HRSC has expressed interest in being able to use a rich text editor in the Comments box in HR Workspace. This stems mostly from being able to properly use hyperlinks to Knowledge Articles but also for bolding steps for instructions back ...