approve reject link in email client template
I have created an email client template on RITM table and from that template I want to send approve/ reject link to the approver. Is this possible?
Forum Posts
Resolved! Add SSL certificates for the MID Server - Article
You can add certificates to the MID Server to communicate over SSL/TLS in one of two ways:Add certificates directly to the bundled JRE TrustStore file, using the following procedure.Specify a different TrustStore file for the MID Server to use. For ...
How apply CSS syle to sys_template for Knowledge article?
Hello @all I have created a sys_template and added html with inline css but it didn't worked.When I apply the template and then after some modification saved the form then it removes all css formatting from body.If anyone has any idea on this please ...
Resolved! Certificate renewal with internal Microsoft CA
Is it possible to configure certificate renewal tasks, with target to an internal Microsoft CA?
Destination of links to attachments displayed in AI Search results
To display attachments in AI Search results, I've selected index_attachments = True in Knowledge's Indexed Source.In “Field Settings & Mapping,” I've mapped ‘text’ and “short_description” to the same field.When searching the portal, attachments appea...
Resolved! Dot walking through multiple tables in client script
I am trying to dot walk through multiple tables in an onChange client script on the Incident table. When the Caller field on the INC form changes, I want to reference the sys_user table to see what department the Caller is in. The field that I am...
How to make tooltips/help text to show in Workspaces
Hi everyone, I know it's been discussed a few times over the years but I can't find any current processes or solutions to the query so I'm going to ask for my sake. The need: Show a hint when users hover over the Category choices when creating an inc...
Resolved! Not able to switch to User Experience Analytics in Data Visualizations application
For Security purpose we need to make the Requires Authentication property to "true" for our GraphQL User Experience Analytics PAR Groupby API. We are not able to switch to the User Experience Analytics in Data Visualizations application to edit the r...
Virtual Agent Chat window disappears after interacting with it
Hello!I've recently been facing issues with the Virtual Agent.When I'm on the Employee Center and I have the virtual agent chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies away" unti...
Script on ACL of type processor
Hello,I have been trying to modify the availability of the email icon.An acl which is always true works, makes it available for all users, but is for all tables.I want to make it available only for one table. Is it possible to retrieve the table name...
Resolved! Hide New button
Hi Team, We wanted to hide New button in HR cases naive view,But no in HR workspace From where this action comes from, I tried to deactivate from UI action but its not working.
We need to migrate from IMDSv1 to IMDSv2 for AWS EC2 instances in ServiceNow Discovery
As per the security findings, only IMDSv2 must be used instead of IMDSv1 to retrieve metadata information during Service Discovery. It has been identified that the current CMDB discovery is using IMDSv1, which poses a security risk and therefore So, ...
Hide the Collaborate section on Major Incident Playbook
Hi! I need to hide the "Collaborate" section from the Playbook tab when I open a Major Incident. Does anyone have any idea how to access this component?
Resolved! Different between relative before and relative after within reports
Is anybody able to advise what ServiceNow means with regards to these criterion please? I believe it means as below - is this correct? Filter What it returns Practical useRelative – before – 2 days agoRelative – after – 2 days agoNot on – Today All r...
Resolved! How to add filter for field type Document ID
Hi Team,I have a field named Applies to whose type is Document ID. This field currently look up all Business Process records; however, the requirement is to show only active Business Processes, i.e., apply the filter operational_status!=6.Because the...
