I am attempting to use a very simple IF statement condition on a subject of an email to look for a word in the subject. I have tried using the contains operator on the entire subject and that wasn't working. (see print screens)I then tried trimming ...
Hello, ServiceNow Gurus, Say I have a Business Rule, and that Business Rule calls into a Script Include, and that Script Include writes a message to the System Log... Is it possible for the script include to figure out, at runtime, its own sys_id? A...
Instance: Jakarta instance - HR non-scoped application There are many benefits to combining knowledge with case management. However, a major deterrent of using the ServiceNow knowledge base solution is the limited ability to format your article if yo...
Is there anyway we can enforce mandatory fields or restrict certifying empty certification elements during data certification from certification task.
What is the widely accepted best practice for allowing or restricting deletions? We have a blanket rule that no one but our Security Admin can delete in Prod, but have already made one exception to allow users to delete a personal filter. We've now...
Hi All, I've installed different version which i don't want.now i want particular version so can uninstall present version and Reinstall right version which i want. is it best practice ? is it affect anything
Hi guys, So I'm trying to pass the sys_id of a catalog item inside my url in an email script. I've created sys_property to house the value of my sys_id. Now I'm trying to pass that property as part of my URL. Below is the current script that's not wo...
in a form, i add a image type field(Attachment Image), now i put an image in it , but how to change the size of the image which i added .please help me.
Hi all,When I tried to encode the GlideRecord with JSON.stringify, I received the output like belowcode: var grinc= new GlideRecord("incident"); grinc.get("your_sys_id"); gs.print(JSON.stringify(grinc)) Output: {"sys_meta":{"active":"1","array":"0",...
Hi everyone, We currently have a on-prem hosted instance and are planning to move to ServiceNow cloud. Has anybody done this before? Can you please share any documentation, best practices, common pitfalls that can help us plan and migrate without muc...
Hi allI sure that you see some troubleshooting when you find a way to encode GlideRecord to JSON stringAnd I have the easy way to do it with OOTB script include var util= new global.GlideRecordUtil(); var grinc= new GlideRecord("incident"); grinc.get...
Hello Experts! We are interested if it is possible to ensure different type of tasks on a single VTB. For example if it is possible to combine Incidents, Requests, Project Tasks on the same board for further team collaboration. As an example in gener...
Hi everyone, I am just starting out to learn about the platform and I need a bit of help. Can anyone tell me how to include a "/" as a mask of a field ? Example: If an User inputs the number 20221111, I want to make it so that a non-admin user see...
Hi Everyone, I have "Re-Assess" UI action that I need to display a pop-up for with a comment box. They need to write the reason for the Re-Assess.After they click ok, the reason comment should populates in worknote. I have create UI Page for this.and...
Hi recently requested a PDI with San diego and the UI is completely different. Can we change the UI back to normal Rome version?