Hello everyone, I'm currently implementing virtual agent in our service portal and I would like to load a topic once I clicked a button.I know that we can use this URL https://instance.service-now.com/$sn-va-web-client-app.do to load the virtual age...
We are going to retire a knowledge base and we're looking to move articles to another. Is there an easy way to do this without going through checking out, updating knowledge base and re-publishing the articles? I was thinking of maybe doing this via...
I am transitioning from Workflow to Flow and having difficulty with getting stages to operate correctly. In particular, I am unable to get a Request Cancelled stage to show up correctly when looking at the flow stage in a list view or in the portal....
Hello friends, i'm a beginner of the UI Builder and i want to know if there are any possibilities that you can duplicate a record already created on UI Builder. I saw that you can do it by using an UI Action, but it doesn't seem to work only on the U...
When reviewing the ACLs of an instance, we noticed that the role "itil" has full read access to the table "sys_encryption_context".We do not fully understand the reasoning behind this.Can anybody elaborate? Thanks a lot & BestDaniel
1- What are the OCR (optical character recog) capabilities of ServiceNow? 2- Are there 3rd party options integrated with NOW platform? 3- What are other options if we are trying to take paper "order forms (various formats and content)" and digitize t...
I am trying to use the "default answer from script" method on an assessment metric to automatically fill the value of the resulting assessment instance questions from a field in the corresponding assessable record.Is there a way to dot walk in the sc...
I want to test a Global Search bar. I am using "Set component filed value" Next i want enter or click on the magnifying glass for the search to proceed ? how to do that Also i want to verify the search results and number of results
Hi Guys,I need to add the catalog item variables to the list view so that they are viewable as columns not just values. I know for sure that creating a database view will not do the trick, however I was lucky enough to stumble on the below link which...
Dear SNC, Our Service Portal Announcements are not working anymore (they don't show up) after Paris Upgrade. We get the following error message:js_includes_sp_libs.jsx?v=10-20-2020_1602&lp=Mon_Nov_02_03_42_19_PST_2020&c=31_1087:22879 GET https://inst...
Hi, what kind of backup solutions and strategies do you have in place, for if ServiceNow crashes/goes down? For example a full-scale ITSM platform, with 24/7 Service Desk, using incident, problem, change, knowledge etc.Size around 8,000 fulfillers s...
I created Flow Designer Action which call REST Message via Script Includes to send an outbound REST web service request to external system. but, I got the error below No IntegrationHub plugin is available, external calls from the Flow Designer requir...
I created an update set to store updates related to Knowledge Bases and Knowledge Articles. I moved some updates from Default Global scope into the update set and also created application files to insert Metadata Snapshots of the individual Knowledge...
Hi All, I have a requirement where I need to send 2 separate email notifications: 1. When Additional comments is added by the "Assigned to" of the RITM 2. When Additional Comments is added by the "end user" from the Service Portal view. 3. If any 3...
My organization is implementing ServiceNow for the first time, and I will be focused on Request Management and the Service Catalog. Our goal is to create all our fulfillment workflows through Flow Designer, as this seems to be the common wisdom for n...
