We can use event.state="stop_processing" in scripts of inbound actions to stop execution of any other inbound action on email received. Is it possible to use the same in Inbound Email Flows or any other alternative? https://docs.servicenow.com/bundl...
Hi, I have a little bit of an unusual use case I am working on, the requirement is for certain notifications to be sent via a third party REST API which will then use the HTML it is provided to send the email to the end users. (The third party prov...
I have a variable named email in catalog item. I want to set the value of this variable to current logged in user's email id as a default value. For this i am using " gs.getUser().getEmail()" in the default value field of email variable but it's not ...
Has anyone done a integration with contac centre Anywhere 365 at all or has seen the attached. For some reason I have followed all instructions on their website as follows; https://golive.anywhere365.io/platform_elements/webagent_for_servicenow/webag...
Hello Experts,We intend to de-activate the OOTB System Administrator account in Production instance due to security reasons. We don't have any integrations currently where the OOTB admin is being used. We have created another account with admin role...
JP1/Automatic Job Management System 3を利用して「ServiceNowのジョブが正常に稼働しているかの監視」および「ServiceNow上のジョブ実行管理」をしたいと考えております。上記を実現するにあたってのシステム構成例がありましたら教えていただけると助かります。
Hi,Has anyone done ServiceNow Events - Apache Kafka Integration?we need to send ServiceNow events to Apache Kafka but i guess Apache Kafka is not that supported with APIs. any suggestions pls?
Hi community, I have a use case, where unable to found the how to get sys_id of "assigned_to" field from "cert_element" table and make it applicable on "sc_request", Requested for variable., Iam uisng Cart API method for creation of request, reques...
I've been working with contextual search in Fuji. I feel like I'm missing something here in that there is no apparent configuration for what knowledge bases or catalogs the search can be limited toward. It sniffs of "one size fits all" in a relea...
Does anybody know if the available applications in the SN store are tied to our subscription, so that I'm only able to install applications we have a compatible license for? This came up because we wanted to install Service Operations Workspace on ou...
Hello All,First of all, I don't know much about the service portal side so please ignore the obvious mistakes. I am trying to make the reference qualifier dynamic based on the value of the other reference field.The below is part of "Online check-in...
Since we upgraded to Tokyo, the LDAP listener is not picking up new users or updates. We have it set to update every 5 minutes, but it is taking hours and hours. If we restart the listener, it works for a short time, but then goes back to hours and...
Hello,I need some help with an onChange script. I am needing to auto populate an assignment group and application based of subcategory and category on an INC form. I have attempted to do this via business rules, onChange script but it seems to not be...
1. can I setup a default activity stream filter to roll out to all agents? 2. if an agents changes the activity stream filter in a record and saves the setting, it is only saved for this record. How can i configure that these changes are saved as de...
I want to showAll cis thatu_core_ci = truesys_class_name = 'cmdb_ci_service' || sys_class_name = 'u_cmdb_ci_business_application'If they have a parent ci that is a business application in the ci relationship table, show that relationship, otherwise j...
