If a user is created without a password, it cannot log in. How can we return a user record to the same state (with no password) after having set a password for that user? Simply blanking out the password field on the User Form isn't sufficient (a...
Hello,I'd like to have feedback and best practices regarding what to do with demo/test data when moving to production for the first time.First I noticed that on our subprod instances we have demo data, including a large number of catalog items, while...
I have a workflow that has a subflow that validates that all tasks associated with the parent RITM are indeed in a complete state before allowing the primary workflow to complete the RITM. (We have a valid use case in some catalog items where the tea...
I need to create 70 service catalog tasks based on data from excel file. I need them to be part of one RITIM of REQ. Right now, I am creating REQ and RITM manually and copying sysids and puttin in onBefore() trasform script as shown here. Is it poss...
We are using HR Workspace, and the compose email feature. We have an HR header/footer for all our emails coming from the HR Module. I need to add the HR header/footer to the Compose Email. When I look at the Email Client Template, I don't see anywher...
I need to implement Integration hub can you help me on the prerequisites. Thanks in Advance!!
Hi Community, We recently activated Service Operations Workspace as part of our San Diego upgrade and I'm having trouble figuring out how to modify the Overview tab of the incident view in the workspace. I previously read through the a similar post a...
I have a table with 2 columns, u_display_name and u_func_access_techI have a Service Catalog with a list collector variable defined referencing that table. I'd like to be able to search the list by either the u_display_name or the u_func_access_tech...
When retiring cis, there's no OOB automation that handles these relationships? We have to create our own business rules to the upstream relationships? When retiring a server, the application services also need to be retired unless migrating and if m...
Hi,We're experiencing an issue in our ServiceNow Instance (Tokyo) whereby multiple Virtual Machine Instances are being discovered with the same name as separate CI records. e.g. we have 5 instances of V-P1XXXXX and 5 of V-P2XXXXX I can't understand w...
Hi Experts, We are receiving since few months SMS to only one recipient 406@vtext.com anytime when a notification sent if an Incident has been assigned to a group or a catalog Task assigned to a group.An email notification comes at the same time as i...
HI allWe have a LDAP integration to create /update users with this filterWe don't have a RDN value specified for this OU definition and the Query field value is mail. (&(objectClass=person)(sn=*)(!(objectClass=computer))(mail=*@mycompanyname.com)(ma...
Hello All,We are working on a project where customer ask for using Akamai as SSO source for authentication of external customers along with Azure AD for internal users.Please let me know if any use cases has been worked upon by anyone or anyone confi...
I want to add a workflow to an order guide. I can attach them to the individual items in the order guide as well but I prefer having one master workflow that will create tasks based on the items in the cart. Some are dependent on another and it would...
I want to know how many users are using Now mobile app and agent workspace. Is there an easy and proper way to check this?
