I am thinking of writing a business rule to stop triggering a survey if this user has received a survey in the last 35 days. Is there any other way to make this a condition? Please advise on how to write the business rule if not. BR, Christoffer
I am using a extended table from case table so wanted to exclude 'New' Button from case table and only enable for the extended table but doesn't seem to work. I have added in action exclusions list for 'New' Declarative Action Assignment and also unc...
I have received Certificate Management Service error when I run the Diagnostics. Certificate Management Service Result The certificate management service is not enabled The 'publickeywrap' key does not exist or is invalid. This means you can...
Hi,I've read some topics around here on how to connect to a shared mailbox, but none of them really worked for me. Could anyone clarify what the syntax is? I've read "shared mailbox address\service account", or the other way around, or maybe it's som...
I followed the tutorial below on how to automatically set an agent's availability to "Available" when they log into servicenow, but it only works for a few seconds then it sets the agent back to "Offline". The release I am using is Tokyo. Advanced W...
Hello, I am trying to get parameter from the URL in Jelly Script URL - https://xxxxxx.service-now.com/nav_to.do?uri=%2F$pa_dashboard.do%3Fsysparm_dashboard%3De59a38708701011068c6ca280cbb355a%26params_requester%3D3a8965143b1c445052ca655593efc4e6 I hav...
Hi all,I am currently want to build a personal page for user via UI builder. I put id as a param in URL and I want to fetch data of the user who has same id as URL param on that page.For example:/now/dev/dev/005d500b536073005e0addeeff7b12f4Then I wan...
I have added placeholder by writing client script but script only works for new record. Not for the old once or also for any record after created. SO how can I make this script work for new record and old record also? onload script - function onLoad...
Want to where global code search code in configured.in INspect element browser I found below?<input id="sysparm_search" placeholder="Search" class="form-control form-control-search sn-tooltip-basic focus" aria-label="Global Search. Press enter to sub...
I have created some record producer and catalog items in the development under the same service catalog.How to copy the service catalog from development to production？
Hi Folks, There appears to be a number of time zones missing from the the OOTB settings for time zone, where user's can select their time zone on their profile, in the portal. Places such as China and Mexico are missing. Why are some listed and other...
Hello Team, I created a Flow Design to send out approval email reminders every 7, 14, 30 days etc. The reminder notifications (using sysApproval table) to the Approver is being sent and is working fine. However, I also need to send the same email to...
Does anyone know if there is a way to set a HTML field to be a default font and font size. I don't think the style will set this for an HTML field. We are trying to standardize our kb submission so they all have the same look and feel.
How can we enable usage of User Criteria for limiting Menu Items in Service Portal. We basically need the Can View and Cannot View related lists similar to Catalog Items setup so we can use user criteria. We know how to use the Condition field of men...
My Manager wants to see some kind of logs or report to see the status of a live agent in the agent workspace. I know there is a table called "presence and capacity" but in this table we only able to see the last update of the agent. Is there any way ...
