Hi Community I wrote a scheduled script to trigger a couple of events. 1st event will trigger 5 days before the SLO breach and the 2nd event will trigger on the breach day. Though I have the test data ready, I have tried many ways, but the events are...
Wondering if anyone has experienced something similar or has any information on this occurrence. I have a flow designer record that is preparing an event which then triggers a notification. My notification is populated by a mail script and is configu...
Hey Community, I feel like I am missing something pretty obvious here. Given a Flow that triggers a Notification via the 'Send Notification' trigger, which lets you select any Notification record for a given table that has a 'Send when' of Triggered,...
Hi Guys,i just want to know the fundamental difference between CR and SR in service now.
I am experiencing few challenges with my serviceNow portal, One of my engineers is unable to resolve or close tickets when it been assigned to him. I have changed to default view yet the engineer is not able to update information in the work notes as...
I am looking into changing the ui macro "test_step_list" whoever I cant see where the angular script is. Thanks in advance. <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2=...
We are using a data source with Type REST (IntegrationHub) which retrieves the data via xml. During our setup for the Instance Hardening (Instance Security Center) we modified the allowed extensions for attachments (glide.attachment.extensions). Now ...
Hi All, I am trying to use display override in dictionary override for one of the fields but when i click on display overrides it is not giving me any option from where I can choose the value for child table to be displayed. Below is the snapshot fo...
Hi. In Flow Designer, is there a way to change the value of a Catalog Variable? I already used the Get Catalog Variables and then I want to change the value of it. How can I achieve this? I don't see where I can use the variable neither an action to ...
I'm creating a flow where when a service request is made its triggered the flow. How can I get the user who requested the item from the service catalog in the flow?
Hello, I was wondering if I can add more detail to approval requests for specific items. For example, we have workflows for many different catalog items and one is for a new device. I was wondering if it is possible to add the catalog variables in a ...
Hi, I build a custom application for a customer and was tasked with deploying it to their production environment today. I published the application in studio and wanted to install it on prod via "my company application", but I can't install it withou...
From a HR case, when agent can use the transfer button to transfer to an Incident or Service Request. If the agents leaves the department as Human Resources and clicks Transfer the process hangs. Eventually an error loads: "Function log is not allow...
On Catalog policies you can configure "List of class names for catalog items that do not show the price in listings", but these properties are not taken account by the Service Portal.
I've a query about how the One-Click survey actually functions. Can you mimic the 'one-click' option without actually ticking the box on the survey form? Use case: I'd like the surveys, by default, to show the welcome page (displaying the Survey, the...
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