Hi, I have a flow that will update and close a task (task number 3) automatically based on several conditions. The flow update automatically an asset and then close the task. I need to check from that flow the states of the previous tasks (tasks numb...
Emails configured in email property with outlook domain do not receive emails sent by ServiceNow, only email with Gmail domain. In 'sys_email' shows that the email was sent correctly Outbox account inbox is not full There is no restriction rule in...
Hi Team , We have out of box edm plugin activated which has a subflow " Automatic Creation of Document Task" but when it is supposed to trigger it gives error "java.util.NoSuchElementException: No value present" and also unable to show execution ...
One of the ACL on cmdb_ci_buisness_app is in application scope (non global) for 'none' (table level). I want to add field level with '*". I can't find it in that application scope. Is there any reason why drop down is not showing star(*)? Also wha...
I'm having error and wondering what I can do to fix. This is for a Script Include var ScriptInlcudeVPUtil = Class.create(); ScriptIncludeVPUtil.prototype = Object.extendsObject(AbstractAjaxProcessor, { vpName: function() { var supervisorID = t...
Dear All, I've a requirement like when user submits an e-mail with images in the body of the e-mail that should not come as attachment in incident. but if he is attaching some files then its should display as attachment how to achieve this using inb...
Hi, I am trying to use flow designer to create a catalog item and then once that item has had a variable updated, take that new value and update the trigger record. The scenario is that the Service Delivery team will review Breached SLAs in ServiceNo...
The field layout in the variable set allows configuration up to 2 columns. Is there any configuration that allows more layout to be defined?
HI All,We recently upgraded one of our sub production instances to Rome from Quebec and have noticed a few entries in the logs since upgrading.The log is an Info level log.The Message is:Failed to register PIV/CAC certificate to the user account. Ple...
Hi, I need to remove the choice list values of the "subcategory" field which is dependent on "category" field. Client script: Onload() function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ...
When changing the assignment group on an incident a notification will trigger; However, if I change the assignment group, hit save, and change the assignment group again quickly and hit save notification will trigger twice. There is no other notifica...
Hi, In sandiego we have notification icon on top right corner. Can someone explain which notifications show up there? Are they regular email notifications or should i configure new notification of different type?
I'm importing data from multiple sources using transform maps. The data includes a timestamp (HH:mm:ss) of the incident. Some of the records have missing timestamps, but there is enough data within the records to know that they should be coalesced. H...
I've heard a rumor that Connect Support may be deprecated in a future release (i.e. New York) and completely replaced by Agent Chat from Advanced Work Assignment (AWA)... is there any merit to this? The only potential indication of this is the articl...
I'm experimenting with developing a CSAT survey in my personal instance before I implement in our company instance. I've run into an issue where dependent mandatory fields always show on the Service Portal and Employee Service Center (I think they us...
