Why doesn't every outbound email have a watermark.I have noticed that not every outbound email generates a watermark record. I have looked for a BR that creates the Watermark records but couldn't find one.I thought that since the purpose of the Water...
Has anyone determined a method of sorting Knowledge Base articles? It appears the articles are automatically sorted by published date. Is there a way to arrange the articles alphabetically or even a custom order?Stephen Pridmore
Homepages were deprecated and now the Self Service > catalog, Service Catalog > Catalogs, Catalogare empty for non admin users.
Hi ,I am trying to set form view based on the value in form using onload client script.I have tired with switch view method , but the page is loading continuously . please help over here Thanks & Regards,kalyani
I am in need of assistance with two items related to the TinyMCE editor as part of an effort to keep Knowledge Article authors from having to edit the source HTML, as well a having found the Updates to the TinyMCE 5 HTML editor product doc that says,...
Hi All, Has anyone found a way to call a flow designer by checking a user's role? Or run a flow if a user has a specified role? Basically i have created a flow in flow designer to auto assign tickets from the first email reply from the support agen...
I have added cancelled condition in the Approval group activity and I have cancelled the approval through the scheduled job but the approval takes approve and the next activity is run. so i need to script for cancelling the Approval group activity.I ...
Hi All,I created a field within a certain table having an integer data type. I tested the value and it automatically provides a comma after every 3 decimal places.Question: How do I disable this? We don't want the comma. I tried looking at the wiki (...
Hi, one of my team is trying to open our Service now Instance through the I-Frames and getting below error. can someone please suggest steps to fix this issue. thanks... i got a suggestion as below to tweak the Web security file but i dont find it...
Hello All, I want to configure default language to Japanese when Login Page is been loaded, and I have try to use the following solution but it's not working in version Tokyo. (It's working in version Rome)https://support.servicenow.com/kb?id=kb_arti...
Hi Everyone, I have setup an interactive filter which affects a report displaying device's warranty expiration dates, however I want it to be able to filter this report by devices that expire in the Next 30, 60, and 90 days. I have the option for N...
Hello ServiceNow Community, we have a List UI action that prints a label with QR code on a Zebra printer for all selected CIs. As fas as i know, a List UI action runs for each selected row. So if i select 10 rows, the ui actions runs 10 times. I woul...
Hi All,We are planning to enable service portal plugin "Service Portal for Enterprise Service Management".Kindly help to know, if we need to purchase any license / fees associated for enabling the plugin.Request your help in identifying plugins, whi...
I have a currency field that stores a value in this format: 'USD;1234.05' so it's storing as a string. I am splitting on ; to just get the number returned (as a string).var amnt = newValue.split(/;/); My question is now that the number is a string (i...
hi there, we are using global search configuration in agent workspace. Is it possible to customize (add/remove fields) the view of the search result objects? see image attached. Thanks Andre
