Hello , Could someone please help me? my sc_req_item doesn't record email sent to the journal field. What should I look or could someone help me how to ensure that if field change or any email sent related to the task is recorded on the journal. Th...
Hello All, I have created a HR record producer. My requirement is to make this record producer visible on agent workspace only and not on esc portal. Please guide me to achieve this requirement. Regards Souvick
Hi there, what is the best approach for mid servers when it comes down to locations? We utilise automation for IT staff to give themselves access to certain applications which goes over the mid server to add to AD groups. We currently only have this ...
In need of help with steps to follow for this assignment Configure assignment rules All incidents should be assigned to a support group based on point of contact. For example initial assignment could be different for incidents logged from e...
Looking to work with features subscribed to by company I recently joined without affecting company instances.
I recently opened a case with SNOW support due to problems with email flow. They had me uncheck the Stop Processing checkbox in the BP - Create Incident With Watchlist Inbound Action. That made it so that the contact type no longer populates. It now ...
I'm attempting to update a True/False field on the RITM within a Flow Designer flow for the item and have encountered an unusual behavior.If I directly set it by using the checkbox on the flow (see attachment Checkbox) the rendered code is: u_account...
Hi, We have defined a set of styles to a field with choices in the backend of our ServiceNow instance. Show a background colour for the values in a list view. The style looks as follows: IIn the list view it therefore looks like this: However, in o...
Hi, We're having to deploy certificates into the MID Server agent's cacerts file and are looking for an effective way to: record where we've installed them (Server and path)Know when expiry is approachingUsage / reason for deployment Wondering...: ar...
Is there a way to remove the context menu, dropdown list and view button in dashboard?
Im trying to remove kb articles which are published more than 5 years, using flow designer. but no luck it is not picking up anything. this is the trigger im using, as part of developing im trying to change to valid to certain date. Please give me...
Are there any guidelines/recommendations/best practice on creating custom fields? I heard someone saying that ServiceNow says not to create more than 25 fields on OOTB forms like INC, PRB etc.
Hi, I need to know the difference between retire, suspend and unsuspend instance and how it can be applied on on premise instance. Thanks
I am about to do a clone from Live to Dev and I don't want to lose all my AI search configuration. What is the best way to preserve it?
