Hi folks, I am setting up Agent Workspace, and want to send notification to specific group/people if an Agent opens the Agent Workspace. Is there anything happens when workspace is opened, for ex.- some value is stored somewhere in the platform/somet...
I have created a rather simple Flow that works against a custom table extended from Incident. I want the flow to run when a new record is created via the Service Portal (Record Producer). Tickets are able to be manually created, but those should no...
Hi, we have a requirement where we have status field(choice). when the status is internal query pending we are sending a mail to internal team through email client. is there any possibility to track the mails. If we are having admin access we can see...
On the Platform UI, you can create Field Styles to manipulate features such as background color. Is there a way to do this on Agent Workspace? There are list field highlights that allow you to highlight the fields in the form header, but that's not w...
Hi, In a reference field I am seeing the sys_id instead of the names of the record. I want to see the category name in the reference field but instead i am seeing the sys_id of the record. Display value is true for category field in category column ....
Background: My instance has a custom list for our "participants". We have two columns "Participant_ID(char)" and "Participant_ID(int)". They contain the same info, except as you can probably gather, one is stored as characters and the other stores ...
Hello. We have an Email Notification (Activity Stream @Mention Email) which uses an Email Script (ng_activity_mention_body). The same notification and email script are used for Incident records and Project Task records. We have noticed that when th...
Hi Team , Please refer below image of OOB "Faceted Search" widget. I would like to add new tab ( I observed that these auto populated based on AI Search Application) and on click of that tab I would like to call "search Page"(custom) widget. There ...
Hi Team , We have enabled AI search recently in our instance and we have noticed that typeahead search widget is only showing suggestion but not the typeahead. Is it a expect behavior or we are missing some configuration?I have checked system propert...
Flow Designer should start when Incident is created with Short Description contains “Flow” or “flow” word.Create 4 child incident for the same incident where Flow Designer has been triggered. Caller same as parentFirst Incident Short Descript – Task1...
I have seen a few KB articles but I cannot get the method in those to work.I want to be able to enable specific users (ideally groups) to use the San Diego next generation UI but not all those using the platform at once.What I have doneI have set the...
We have a template widget on our incident tickets within agent workspace. I'm wondering how to get that same widget added to task tickets within agent workspace? Screenshot shows the template widget within an incident ticket, that widget is the one I...
I have set 'Valid To' date on Knowledge article to 1 year after publish and it is auto populating when I create a new Knowledge article.But if I reject the retire/republish the article Valid To field is setting to 01-01-2100. I can see there is a Ar...
I have a workflow that contains activities such as catalog tasks and switches. My workflow has been working good for many months but recently I saw a workflow context that stopped at the catalog task, and doesn't advance to the next activity (a switc...
I am calling a 'catalog task' activity in a workflow, which is not actually creating any task that I can see. In the end of the workflow logs is the following statement: "After running a sequence of activities we expected a 'last executing' record ...
