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saveResponseBodyAsAttachment is not working

I am using below code to save the outbound REST (GET) calls response to save in attachment table but it's not working, the code is not getting executed even if I comment out highlighted line of code. this returns response when we do not try to save t...

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GD11 by Tera Expert
  • 1520 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to set up Response SLAs - OTB

Hello! I need an advise on how to properly set up Response SLAs so it's as much OTB as possible. My customer has several response SLAs set up this way:  - Start condition: active = true - Stop condition: state = in progress or state = resolved When t...

Magda13 by Tera Contributor
  • 1698 Views
  • 6 replies
  • 3 helpfuls

List Control Inheritance - CMDB

We have a case where we want to hide the "New" button on CMDB lists based on a user's role. We've set the condition in List Control on cmdb_ci and it works as intended. We discovered that list control settings are not inherited by extended tables. ...

Jon G1 by Kilo Sage
  • 773 Views
  • 2 replies
  • 0 helpfuls

response pool size for partner CSAT rating

The ServiceNow Partner Finder lists the Customer Satisfaction Score (CSAT) of each partner, but it does not indicate exactly how many responses were used to calculate each score. The pop-up help text indicates the score is based on a rolling 365-day ...

david631 by Giga Expert
  • 805 Views
  • 2 replies
  • 0 helpfuls

List view - script include query

Hi,we are trying to leverage the functionality of using a script include within a list filter. For example, in SPM Project Management, if you open a Proejct list, you get the default filtering for the list as: Task type in javascript:getValidProjectC...

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Ending impersonations via Service Portal

Hi AllI just want to share a little feature I made.We have enabled the automatic redirect of users without roles to the Service Portal - Redirect to Service Portal after login This however has a conquence when impersonating an end user - you will not...

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larstange by Mega Sage
  • 8964 Views
  • 15 replies
  • 17 helpfuls