Hi Folks, our stakeholders would like to have a dropdown option added to one of our knowledge bases - an "Article Applies to" field with several choices in a dropdown, like this: However, our stakeholders would like the selection from the dropdown t...
Hello! Excuse my ignorance on this topic, but what is the difference between the 2 properties: glide.attachment.blacklisted.extensions - Blacklisted Extensions glide.attachment.blacklisted.types - Blacklisted File Types Many thanks
How to dot walk the list collector variable type using the task table.
Hi Community,There is a simple OOTB way for generating PDF reports.According to this URL, We can generate the report simply by adding the parameter 'PDF' to the URL query string, for example:<SNOW_URL>/sc_req_item_list.do?PDFThe problem is that there...
We have 2 non-production instances, which are both clones from our production instance. For some reason no Notification mails are being sent. The mail is working, since I can send a mail directly from a case. On the production instance all the notifi...
Hi everyone! I was referring to this post to try to get the approvers to show up on the Service Portal ticket page.https://community.servicenow.com/community?id=community_question&sys_id=5ff9520bdb518d10019ac2230596198a I was able to display the appr...
Guys, Please help with the below situation and valuable suggestions to solve this issue. Facing an issue while trying to delete an unwanted catalog item from my application. Showing an error Editing a checked out item is restricted Also, there is no...
Hello dear community, I'm trying to resolve a pressing issue with Servicenow Employee Center portal as I can't modify due the error in the attachment. I have even tried resetting the test instance but in vain, I keep receiving the same error message...
I'm looking for information about best practices on making changes to the service catalog in production, but not finding any sources. Is this standard practice with the catalog_editor role? How about with the catalog_admin role? Do you typically prov...
We noticed that “Most Recent Discovery” is getting updated with the Asset creation date & time when the asset is created/registered. Can you please let us know how the field is updated.
Trying to Import Worker data from Workday using IntegrationHub and the OOB action from the Workday HR Spoke - Look up Workers, but the Execution record shows Import Set State = Cancelled.Recieving an error on the Import logs."Error in parsing data wi...
Hello I am trying to create a page in UI Builder where I can see the details of a record and its activity stream. I retreive the table and the sys_id via two required parameters. As you can see in the screenshots below of the databroker config and th...
I need to create new case type( testing) in case table. how to do this guide me please
Hello,I am aware this forum might not be the most adequate (today), but I guess that a forward-looking approach should prevail.I need to setup some trigger rules to perform simple assignment of tickets based on On Rota schedules.I came up to define s...
Solarwind uses REST API call to ServiceNow Incident Event table to get the state value of Incidents. However Incident Event table is not getting updated when a technican with only ITIL user role is changing the state of Incident. if we add the role x...
