Resolved! How can I change workflow of knowledge from draft to review?
Hi. I want to change workflow of knowledge from draft to review. Now it's automatically change so I can't edit. If some one knows, please let me tell. Thanks.
Forum Posts
how i could set the the assignment group automatically to service desk
"Under the User details tab, if the Department is IT, set the assignment group to IT Securities." please help me with this requirements under the problem management
Resolved! Polaris/Next UI Experience - Undock FSM/CSM Workspace
Hello, The Polaris engine in San Diego is always docking the Agent Workspace 2.0 (also called CSM/FSM Configurable Workspace), whereas Rome still allows for a "open in new page" interface without Application Navigator and top navbar: Rome: San Die...
response pool size for partner CSAT rating
The ServiceNow Partner Finder lists the Customer Satisfaction Score (CSAT) of each partner, but it does not indicate exactly how many responses were used to calculate each score. The pop-up help text indicates the score is based on a rolling 365-day ...
List view - script include query
Hi,we are trying to leverage the functionality of using a script include within a list filter. For example, in SPM Project Management, if you open a Proejct list, you get the default filtering for the list as: Task type in javascript:getValidProjectC...
SP: Correct stop impersonate url?
Hi folks, Is there any correct link to "Stop" impersonate ?Something like this is not working : https://www.service-now.com/api/now/ui/impersonate/UID Any Advice? Thanks Marek
Ending impersonations via Service Portal
Hi AllI just want to share a little feature I made.We have enabled the automatic redirect of users without roles to the Service Portal - Redirect to Service Portal after login This however has a conquence when impersonating an end user - you will not...
Access to event 'live_feed.update' from scope 'xxxxxx' has been refused. The event is not defined.
I have a flow that needs to wait for a condition on a table in my scoped application. I enabled live feed in my table's definition, I created a business rule to trigger the live_feed.update event. But I keep getting an error: "Access to event 'live_f...
Resolved! Multiple RITM from 1 REQ depending on checkboxes
Hi Guys. I really need your help here. I have 4 checkboxes. Each check have different approver. If 2 or more checkbox are selected then 2 or more RITM needs to be created and goes to respective approver. Once approved it will create individual TASK...
Resolved! Delete all records from all tables in an application
Hello Occasionally, I would like to delete all records in all tables of my application. My current approach: I am aware about the KB article Mass-Deletion and Excess Data Management Recommendations. However it provides me only with an option to delet...
Resolved! what is "glide.ui.can_search"?
Hi. I want to know what is "glide.ui.can_search" and how can I set this function. If someone knows, please let me tell. Thanks.
Users with import_admin role still can't execute Run Transform
Hi team We have a user who already has the import_admin role. The user can open/view the Data Source form page, load data via the "Load All Records" link. But when he clicks the "Run Transform" link on the below page, he is blocked for security reaso...
How to Setup MFA or OAUTH for API Endpoints when accessing through BROWSER?
Hello, Accessing any of API Endpoints prompt for "Basic Authentication" when accessed using a web browser. I understand that API endpoints are used during integration with 2 systems. But incase if user tries to access the URL, we would like setup log...
Resolved! How to extract the list of status available for ITSM modules (IM\RF\Change\Problem)
Kindly help with the process through which i can extract the list of active status available in my instance for all the 4 modules (IM\RF\Change\Problem).
LDAP Error 49/52e occurring randomly for all users.
Hello, we are using LDAP to authenticate users via MS AD services. We have been receiving notices from many of our users regarding logging in. When I check their account they are locked out. This seems to be randomly occurring. The users are able to ...
