I have been using ITSM fulfiller licenses tied to a custom role, to provide access to some of the ITSM suite but not all of the access that the ITIL role provides. I can use snc-incident-write embedded in this custom role to give access to the incide...
Dear experts, Kindly guide on how we should see ServiceNow as - PaaS, SaaS or aPaaS or ITaaS? A clear differentiation would help citing if ServiceNow is aPaaS - how it is not an PaaS or a SaaS. (kind of explanation) Cheers, Anish
Suppose if I have field a 'Priority' having choices P0,P1,P2,P3 and and field 'Status' having choices 'Serviced','Not Serviced'. Whenever 'Priority' is not P0 or P1 then 'Status' default value should be 'Not Serviced'. I want to achieve this using de...
Hi all, We are using custom scoped table and using cloned form page and widget. We are able to get Dirty form alert "Do you want to save changes with save and discard". But when click on "save" Button field changes are not saving. But for OOB tables ...
Hello, I am using the sc_home page when I click on Request Something. I am getting a failing widget error on the Request and Approval widget although I am not using the widget on the page. I am not sure how to resolve this issue since I am not using...
Hello, I'm trying to activate the chat in service portal. But I keep getting this message from the bot "There are no agents available at the moment. Please try again later." I checked the queue and the group assigned to that queue. I set the availabi...
We need to archive the CIs from the CMDB CI(cmdb_ci) table, however, we couldn't find them in the table listed under the Archiving rule form. Please explain why this is happening and how we can complete the archiving rule.
Hello, Is it possible to change field size for Name-value Pairs field type? I want to make left field shorter and right one longer.
Hi All,I'm looking for a way to change the item 'quantity' selection in shopping cart (at least in the cart widget when viewing items) so that it's not a drop-down but free-form / integer input type. also based on same integer value given, 'Subtotal'...
Hello All: I am not sure what is missing in my code but it does not appear that the client ajax is calling my script include as the gs.info message is not getting logged. Attached are my client and server scripts. Client Script: function onChange(con...
We don't want users to be able to delete any approval request. It seems that the only way to achieve this requires customization in OOB Delete ACL. Is this the only way?From auditing and compliance perspective this seems odd.
Hello Everyone,do you know how tasks are linked to requested items?For example when I request an item, automated tasks are generated and they show in the Catalog Task Tab of the Requested item details: do you know how these tasks are related to that...
Hello, My company has an application service in Azure to host some of our internal API's. I am trying to add an integration from Servicenow and keep getting a 401 unauthorized even though it looks like I am successfully getting a token using the oaut...
Hi everyone, I know LDAP authentication is not supported through MID server. My understanding is that this happens because LDAP doesn't support SSL connections. However LDAPS supports them, so I was wondering if LDAPS would support authentication thr...
If I create a freeform board, I can invite others to join that board. I can then assign tasks to users within the board. If I assign a task to a user from the VTB, that task will appear in their "My Work" list. This is all awesome. If I archive a tas...