Resolved! courses for virtual agent
Any recommendations for any courses for a virtual agent? I see so far only one course on Udemy, but it is for certification. Did anyone take and good to learn concepts or it is just for the exam? Appreciate it.
Forum Posts
Resolved! How do I Pull a single variable from Script Include to Client Script?
Hey guys! I was typing up a client script to find how many tickets were open before the creation of the new ticket so that I can give our business a queue number. This number won't be changing or updating so I just need to let the users know how many...
Read Only - Flow Designer Issue
Hello Community,|I have a requirement for editing the default 'Create Opportunity' flow action from the flow designer. However, I have observed that it is read only flow.Is there any other option without copying the flow action and to edit the same '...
Application installation is being queued
Hi everybody We are facing a big problem during the installation applications on production instance. We are using a Flow to do this process. The processing is queuing the installation requests and we have a big application that is taking more than 5...
Displays Wrong Error Message as 'Target record not found', but created/updated successfully through import set?
Returning error message 'Target record not found' when creating/updating a record using import set API. Create/Update go through and transform is executed without any issues but the response message says 'Target record not found'. When using the admi...
Playbook related list
Hi everyone, I would like to know how to change the order of the Playbook related list. It always comes at the end of all related lists in Workspace and I can't place it in the beginning next to the Details list. It doesn't come up in the related li...
How to create Location Hierarchy?
Hi! Community. I am trying to store all addresses under one parent. I don't know how to create Location hierarchy. When I transfer address from excel sheet to target table all address store in location but I want to store them under one parent so I c...
Why isn't the sys_attachments table (Label: Attachment) visible in the Application Navigator?
This question can apply to any version, I suppose, but I'm currently on Rome so let's stick with that. I observed that the sys_attachments table is not visible in the Application Navigator. It should appear under the System UI application. The sys_at...
Resolved! Report to determine which widgets are updated, which are OOB, etc.
Hi All, With our Service Portal work, we try to avoid cloning widgets because any new platform features or fixes are only applied to the OOB version and it hasn't been easy to identify them without manually adding them during an upgrade to evaluate t...
Is there a way to get the text field character counter to work in the SN portal (Orlando)?
I have enabled the property for the text field character counter (glide.ui.textarea.character_counter), but notice it only works on the internal (agent/sn_internal) form view, not on the catalog form view. Is there a way to have the count show on the...
Resolved! How to add the timezone to Service Catalog?
Hi everyone, I am trying to add the timezone field from the user table going to our Service Catalog, but I am not sure how exactly I should reference the timezone? Please refer to the screenshot below. I need all the timezone that is available on the...
Resolved! Search Result Action For EVAM going to FORM vs my page as defined
I created the EVAM View Config "Service Offerings" with the View Template and then linked my Search Result Action 'showservicedetails'In my AI Search Results Action Configuration 'Show Service Offering' i say goto my customer portal page of serviceAn...
Resolved! ITSM Workspace Configuration - "Agent Assist" Not Visible for All Users
Hello smart people. I'm trying to configure ITSM Agent Workspace... specifically the "Agent Assist" feature represented by a Mortarboard (hat) icon. The icon, and the Agent Assist panel, show up fine for me, a system administrator, but not for one...
How do I test SLA breach for an SLA which should not include weekends in it's time frame without having to wait?
I have created an SLA which does not include specific weekend times. I need to test a ticket to see whether the weekend time is included or is successfully removed. Obviously, one way is to wait for the weekend but that cannot be the only solution. I...
Resolved! Case Description in HTML Format?
Hello Community,When I create a case within the agent workspace, I can enter a description in rich format / html.This is how it looks: However when creating a case from email the result is different, this is the email sent from gmail: and this is how...
