How to auto populate reference fields with client scripts
How do I write a client script to auto populate a reference field when "requested for/name" field is populated?
Forum Posts
Resolved! Hide "Data Table from Instance Definition" widget if it returns no records
Hi, I'd like to know if there's an easy way to hide the "Data Table from Instance Definition" widget (or rather, instances of this widget) if no records are returned. The use case is the following: we have a custom table that's populated from a recor...
Resolved! How to populate first name and last name of the user in respective fields using reference function?
Hi, I want to customize a user form in resource module in ServiceNow, where if I select the name of the person from User table (using reference field) then first name and last names should be picked and filled up in their respective fields. Currently...
How can we disable the error Invalid value on Update?
For whatever reason, we're getting the following error after clicking a UI action even though the UI action is successful in setting all of the field values correctly. Since there really isn't an error, is there a line of code I can add to this to cl...
Non-Admin users are not able to access Service Portal
1. We have "/sp" portal 2. Admin user is able to see content in portal home page. https://<<instance name>>.service-now.com/sp 3. Non-Admin users not able to see content in portal home page. Getting a message "Security constraints prevent access to r...
Resolved! Now platform auto-redirect to App Engine Studio
I have claimed my instance in the developer.servicenow.com but when i access to the platform, 4 or 5 seconds after redirects me to the App Engine Studio. Here a video for you to check what's happening:https://youtu.be/G-FqA0k9C64 Any ideas on how to ...
Resolved! Unable to find an alert message
Ok, I have another very weird question. We had a... window where CRs would not be looked at. A message was put in (by someone else in our org who is currently unavailable to ask) where it put up an alert when starting a new CR, listing the dates an...
List collector choices showing differently in ITIL vs portal view
The List collector variable in a catalog item shows different values in ITIL view and it shows different values in portal view. The first picture is from portal which shows different choices in the phase and the second picture is from ITIL view has d...
Resolved! Scripted Rest API return result without "Result" word in it
How can i get my scripted rest api to return just an array of objects and not contain "Result" before it.
User Authentication Method
User Authentication Methods: I wanted to know the key difference between Local Database and Single Sign-On user authentication methodologies. While ServiceNow is a cloud based platform what is the difference in having a local database and external da...
while retrieving the record from the field using rest api getting sys id of the request instead of display value
Hi All, We have a third party application where we need to populate the field value from the service now table field value. While retriving the record from the field using api the sys id is getting displayed instead of the display value. The field...
Auto close ticket(Not Inicident) after 3 calendar days after the status is resolved?
Hi, We have a Requirement that, given that the Ticket(Not Incident) status is Resolved. when 3 Calendar days(from Resolved state) are completed. then the status of the Ticket should be changed to Closed automatically. Thanks, Sirisha.
Outbound email is not working
Hi, I am not able to receive any mail from my service now instance(SNOW) looks like some SMTP issue in my personal developer instance.In properties send and received are true as well. I am not able to solve the issue,it's showing like This accoun...
Resolved! Flow Designer - Add one user to multiple groups via variable "List Collector"
Hello Community!I need to create a simple flow which adds one user to multiple groups selected via a "List Collector" variable in an Catalog Item.I cant figure out how to achieve this. I already looked up similar questions in the community but couldn...
Resolved! If condition in workflow, If variable contains value (X or Y) it must trigger catalog task
Hello, I have a requirement to trigger catalog task in workflow if Department Variable (referencing to cmn_department) contains value "Information Technology" or "GST" then it must trigger the catalog task oresle no I have written below If condition ...
