Open kb attachment
hi , On service portal , i would like to know if it's possible to open (in a broweser or other...) directly an attachment when i clic on an knowledge article ? thank you for your help
Forum Posts
Resolved! Advantage of using setRedirectURL over g_navigation.open
I can see the methods provided by servicenow for redirecting g_navigation.open() & action.setRedirectURL () But I am curious to know some peculiar advantages of using them.
Resolved! Flow Designer - Update Record (Set RITM variable values on existing RITM).
Requirement is to create a different RITM with a different Catalog Item but attach it to the same Request that triggered the flow. Meaning the first RITM creates a different RITM on the same request. Need to update the variable values of the newly c...
Resolved! UI Action to Cancel a Item related to a Flow
We started using Flow for our RITM. and we have already an UI Action that cancel the RITM. But unfortunantly it's working only for Catalog Item linked to Workflow, not to a Flow. How can I change the script of the UI to cancel the Catalog Items relat...
Favorites Folders and Favorites Names Not Displaying When Collapsed
I discovered how to organize my favorites into Folders, which helps keep me organized, yet it has a big drawback. It doesn't work right when the navigation bar is collapsed. When you collapse the bar, favorites that are not in a folder will still d...
Where do the global roles sit in terms of licensing
I just want to clarify if the roles within Servicenow that are attributed to the 'Global'' application actually consume a license. I raised a Hi ticket regarding subscription management previously and they sent me to https://hi.service-now.com/kb_vie...
Resolved! How to get Business Duration of RITM's in reports
Hi All, Hope everyone is staying safe. I am seeing the business duration of RITM having blank values. How can I get these values. And I am leaner of Service-now. I wish to know that, how the process works like closing the catalog tasks will close the...
Resolved! How to implement work notes list notification
I want to implement whatever implemented in work notes list for the incident in my custom application's table. Appreciate any link or where to check in the system how it is implemented in servicenow. It also would help same to know how it is impleme...
Resolved! How to set attachment type fields to read only in UI
Firstly, I created a table and some fields. Such as: table: table1，field1: title(String), field2: body(String), field3: file(File Attachment).... And the type of field3 is File Attachment. Secondly, I wanted to create a UI policy that sets the field...
Resolved! Regarding Reference fields
I have a couple of Reference Fields.If I click on the look up icon I want the data to be populated depending on some filters or query..and every user can see data depending on his category. Ex.The caller field must show the data as per the logged in ...
how to get child table field into parent table
Hi thanks in adv,How to get child table field into parent table.Eg: parent table is cmdb_ci table and child table is cmdb_ci_server.the field classification is present in cmdb_ci_server table but i want to get that filed into parent table cmdb_ci tab...
Resolved! Collapse/expand container
I have a record producer has 6 container . I'm able to collapse all the container when catalog onLoad with the below script.Catalog Client scriptOnLoadsetCollapseAllIcons('collapse', '');expandCollapseAllSets(false);BUT user wants to expand the first...
Resolved! Move a table that is extended from task to sys_metadata
We have create some tables that are extended from task. This was done incorrectly and I want to extend it from sys_metadata (Application File) to be included in our application. The data is a part of our core application code and needs to be migrat...
Resolved! CartJS.checkoutCart() creating a new DEFAULT cart
When attempting to order a custom cart with the below code (within the Server Script of a Service Portal widget), ServiceNow seems to be creating a new DEFAULT cart automatically. cartJS = new sn_sc.CartJS("test");/* Add catalog item to cart here */v...
Resolved! how to configure virtual agent on now mobile app
Any idea how virtual agent can be configured on now mobile app? This is working for demo account but not for my personal dev account? Thanks Sudhir