I have a mail script returning setFrom and setReplyTo I've added this mail script to these client templates But when I click the reply/forward buttons in workspace the From and Reply are still the instance default email address.
Hi Team, Is there a way to push a set of Bookmarks to a group ? We have multiple groups like for eg. Incident Support. request support. etc. Incident support group members should have a set of bookmarks, similarly for request support group. Is there ...
Observed on the instance the Roles are getting assigned to users repeatedly as a duplicate record. Could any one help me understand this scenario of how Roles are getting imported from the AD. The LDAP server import schedule executed every day for ...
Hi All, Can you please help me with this Create one header menu named as "Incident" which will display the count of incidents assigned to the logged-in user. In the header menu of the service portal, I wanted to show the number of incident counts. ...
I have created 4 Encrypted text field in the incident form. And also created two record producer. I want to map 3 fields in record producer to incident form's 3 encrypted field. That time , i want to hide rest 1 field. I have done it through ui poli...
How do we sort and/or filter items in the Agent Workspace Search? Often, agents have a large list of items that are too big to read through to find the correct item.
On the platform side, on a form that is part of a custom table, there is a grouping of checkboxes (true/false) that need a heading. I don't want an Annotation because I have UI policies in place to hide these checkboxes if a certain other field is se...
Hi, I am developing a custom app with App Engine Studio. Can I assign the agent workspace user role to a user or should I request a subscription to the agent workspace CSM (or ITSM)?
As a developer, I need to translate all Guided Tour messages into multiple languages dynamically.For this, I am creating UI Message (sys_ui_message) and Translated Text (sys_translated_text) registry keys when possible for all messages.However, I'm h...
I'm using import sets to load and transform data in our CMDB. The data loads pretty quickly but the transformation process takes a very long time (sometimes more than a day and hence overlaps with the next daily load) because of all the business rule...
Where can I get the hard copy of the book for the ServiceNow Fundamentals course? I finished the Fundamentals course and cannot find it. I took the CSA exam and felt like I did well but failed, and ServiceNow does not show you the actual test so use...
Hello! I have a survey that generates a survey instance to everyone listed in the Watch list of the Project when it is Closed (using the User Field in the Survey Trigger).I have a new requirement to prevent survey instances from generating for users ...
Hello, I'm struggling to copy data from an array from server side to HTML on a Service Portal widget. Here is a snippet of code that I've been using. My point of reference was community.servicenow.com/community?id=community_article&sys_id=19e6a987db5...
Hi everyone, Is there any way to update the duplicate record using transform map without using coalesce? let's say we have target table 'A' it contains record 'rc_1' (ingested via transform map), now again I have record 'rc_1' which contains a few o...
I am trying to find out what permissions the account needs to run the service on the mid server.We are currently using a service account to run the service but want to move away from this.Does the account need to be local system or a local admin or a...
