Hi, I have created a catalog item with variables requestor, title, location, email id and phone number. Requirements : 1) Have to auto populate the logged in user details by using the requestor variable. 2) How to change th...
Hi I am working in a New York Instance ( newyork-06-26-2019__patch4-hotfix1b-01-24-2020_02-05-2020_1535) having trouble to open Form Designer for one specific Form View (let's call the View "ABC"). Opening Form Designer from within the form (while in...
I would like to find a list of all tables that reference the CMN_LOCATION table. I feel like I should be able to get this from the application but all that I have been able to do is use the 'Schema Map' to get a visual representation. I would like t...
Hello team! I needo to insert a value (string) from a catalog Item variable to a specific field on the table sc_req_item: target table: sc_req_itemtarget field: u_oficina_afectadasource variable name: Oficina_afectadaVariable Type: referenceRefers to...
Hi Everyone, When the users enters something on the incident short description, the contextual search results will bring up related knowledge articles down. From that search results, I want to add button called 'Attach to Incident' When user read the...
Hello, Today, a user received a notification that a Visual Task Board Lane had exceeded the Lane Limit, even though there are no lane limits in place throughout our entire instance. Researching the notification, I discovered it was triggered on the ...
Can json file be imported into serviceNow? If so, in what order?
Dear community, I'm trying to get the 'Close incident' UI Action (or any other) on the 'ticket' portal page. I discovered that using the form widget I can see any UI Action I intend to use on the portal. But we'd like the ticket layout and would love...
I created a user and added a photo through the Service Portal Profile's "Upload Picture" button. I then coded a process so that a user could remove their profile picture which successfully removed the relevant entries from the "sys_attachment" table....
I have a catalog item where a user would request access to a specific area within an enterprise system. We require their manager to then approve their access, which works correctly based on the workflow. We then require approval from that departm...
Hi guys, I would like to add videos to knowledge articles. Like I have read the docs there are two ways to put a video in an article: 1. Embed the video code in source code of the article (works) 2. Insert/edit video and put video URL in associated f...
Hello I'm still new to service now. I would like to replace blanks on attachment. I have created a business rule for insert into sys_attachment. ############################################################################### (function executeRule(...
I am trying to mass subscribe 400+ user to a communities forum by taking excel file in with their names and then (through script i guess) add them to the forum in the sn_actsub_subobject_stream table, but I can't use the sn_actsub_subobject_stream as...
We are newly trying to set up our CMDB dashboard and remediation rules. Starting with the Staleness metric for a single class to test, as we know it will need to delete over 400,000 stale CIs. The job came back with what looks like a list of Stale C...
Hi all,I'd like to use multiple addQuery statements in a GlideRecord to pick out records that meet both queries and then to have an event triggered by each record. However my line with the date query below is not working...seems to just ignore that...