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Does anyone have a Production deployment checklist as we are going to plan go- live for all ITSM modules, various integrations and Service desk tranistion. If anyone can help step by step checklist with all key activities to be performed two to three

Does anyone have a Production deployment checklist as we are going to plan go- live for all ITSM modules, various integrations and Service desk tranistion. If anyone can help step by step checklist or best practices with all key activities to be perf...

Sudhir Dixit by • Tera Contributor
  • 3789 Views
  • 2 replies
  • 2 helpfuls

Resolved! Is it possible to have a task for knowledge article?

My requirement is to have an Assignment Group field on Knowledge Articles and assign a task to that group a month to valid date. I started with the workflow on Kb_knowledge and I don't see and Task activity. Is it possible to have a task for knowledg...

Community Alums by Community Alums •  
  • 4920 Views
  • 8 replies
  • 1 helpfuls

Resolved! What is supposed to happen on the Valid To date?

I have experimented by setting the Valid To date in a Knowledge article to a specific day.     But that day comes and goes and the article is still there in a published workflow state.       Is there something else that needs to be triggered or set t...

barbclark by • Mega Expert
  • 11677 Views
  • 6 replies
  • 9 helpfuls

Resolved! Need help with OnLoad modal in portal

I am trying to create a portal pop-up window (modal) that displays when a user accesses a CLOSED task record in portal (incident, request item, change, etc.).  This modal should instruct the user that the record they are accessing is closed and provi...

Knowledge article types (HTM & WIKI)

I would like to get an example on when or why would you use HTML or WIKI on Knowledge articles. or what is the purpose of this attribute.    Article typeThe type of article, either HTML or wiki. Note: This field is only visible in the standard templa...

Chuck S1 by • Tera Contributor
  • 9081 Views
  • 4 replies
  • 6 helpfuls

Resolved! UI Builder - Form fields component

Hi everyone, I'm using a Form fields component to display the content of a record. The fields are of course editable. My question is, after editing the fields, how do I save the new data / update the record? I imagine I'd have to use a button compone...

A_P_ by • Giga Contributor
  • 2765 Views
  • 2 replies
  • 4 helpfuls

Resolved! Agent Chat in Service Portal without Virtual Agent

Hi! I'm trying to set up Agent Chat, so that our users can live chat to our agents from the Service Portal. I initially set up Connect Support, which was quite straight forward, but we also want to start using the new Agent Workspace and I haven't fo...

Sean61 by • Kilo Expert
  • 21707 Views
  • 38 replies
  • 35 helpfuls

Resolved! Is there any easy way for exporting and importing a Service Catalog Item with the complete fields and scripting?

Hi Experts,I am looking for a easy way for exporting and importing a Service Catalog Item from one instance to another.Exporting each and every field and scripts with variables sets seems to be a very difficult process.Is there any one short step to ...

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