Currently I have installed a newer kb plugin that enables an OOB notification script to send an email to the author of a KB article if any changes have been made to the article or if a comment has been left. This solves half of my problem, I now woul...
I've been testing Connect Support chat, but have ultimately decided to run with Virtual Agent/Live Agent chat because of the ability to connect these chats to Agent Workspace. However, as far as I can tell, there's no way for users to attach files or...
I have a User Approval in a workflow. If this isn't approved in 48 hours, we need to send another notification reminder. If this isn't answered in 5 days, we need to reassign it to a group. Is there a good way to do this for this specific Workflow Ac...
Is there a way to stop a flow designer from running? example: setWorkflow(false); //Do not run business rules autoSysFields(false); //Do not update system fields Thank you!
Hi allSo we are currently analyzing if we can replace our current service catalog (based on the standard ServiceNow interface and self-service module - no CMS) with the Service Portal.We have a number of more advanced catalog items, where we use UI m...
I'm trying to implement incident feature to service request from service portal , how to change the state from pending to work in progress whenever user replies from service portal,kindly share your thoughts.
Hello All, I needed some insights on how to show the prices of cat items on service portal on defined currency on the item instead of users' local language. The client instance has localization enabled. Currently on the service portal checkout screen...
I use a MID Server script include to edit a file, then add to a data source. It runs and no error occurred. However, I don't see the attachment added on the data source. Any idea why? Here is my script: var header = ("account" + "\n"); this.log("Tr...
Hello Folks,I'm new to service now. I'm trying to create a flow where the trigger is from an alert. In the additional information of the alert, there is a key/value pair that I want to store as a variable and then use in an Action. Additional info J...
Hi All, We have recently installed IntegrationHub and setting up the things to use Microsoft AD spoke. I have created the Credentials record by giving the Username and Password of the Service account. While trying to test the credentials by clicking ...
Hello, I'm having some issues on task 12 on configure the CMDB (Paris):This is what I currently have in the CI Class Manager > Data Refresh Rules Please advise. Thanks
Hi all, I'm trying to update a variable on a task (or ritm) from within a flow in flow designer. What I have done is: 1. Create a custom action called "update TASK variable" 2. created three inputs, one reference type called task that references the ...
Hi, I'm using the table api to get to retreive some information. Something like; .../api/now/table/u_responsibilities?sysparm_query=u_related_to.company=dc01d2a0a0a280a00c2bd3065d88de A part of the XML-output look like ; <u_email>xxxxx@***.***</u_ema...
In the ticket page of RITM on Portal, there is no way to get back to the parent Request. How should I edit the Breadcrumbs Widget so as to get 'Request' breadcrumb in between Home and Ticket Form on the page id- ticket to get back to RITM's parent...
Hello guys, I have added a reference variable in a Catalog Item. This variable is intended to search a value from a table and put it into the field. But I need to hide the search results (not to show possible ones) so the user must enter a valid one ...
