Hi All I have a Catalog Item that allows users to request a correction to product codes, descriptions, suppliers details and delivery times. The requirement from the business is that if there are more than 5 Items to be changed the option of uploadi...
Could anybody walk me through changing the background color for a container in the Service portal? I am assuming you need to use a CSS class since there is no built in functionality for changing background color for individual containers, rows, and c...
Hello There - Is there a reason why bulletted formatting does not line up ie, under Description when creating a Catalog Item. Is it possible to line up bullet points? Thank you.
Let's say I want to include a preview of a website (say, a twitter profile or a youtube video) onto my service portal, what's the best avenue for doing this? I assume it's a type of widget, but I can't quite tell.Thanks
Hi, I am trying to create a case record but getting this error when accessing "Adobe Sign" scoped application. I added a record to allow "sn_customerservice_case" table from "Adobe Sign" application but still it is not resolving the issue.
I have an unusual problem, I need to generate a unique count of users with devices assigned. On the face of it this is simply a distinct count of the assigned_to field on the cmdb_ci table, However irrespective of whether I use the distinct count fun...
Hi, I have a "Approval-User" activity in my workflow. How do I get the sys_id of the approval record that this activity creates? Thank You!
Hello,How can we add mouse hover message on Service portal widget?Thanks in advance
I am trying to use OOB "SN Desktop Filter Widget" in Service Portal by creating clone of it, name as "SGAS Desktop Filter". Also passed table name and initial query in Server script and when I click on "Run" button of filter, nothing happened.I under...
In my company we have departments with multiple divisions in each department. Many departments have the same division name, for example Administration is a division in all the departments.I created a new division table with a reference field to Dep...
Hi, I have a requirement where I need to reach out to a zip folder from a URL similar to: https://example.com:443/folder.zip This zip contains several folders and I need to get these folder names into a table in ServiceNow. I have created a data so...
Hi Experts, I want to make a rest message call from third party where we can only retrieve 200 records at a time. They have 2000 records in total. My concern is how to paginate the url mutliple times when calling the rest API by scheduled job. Ex: ...
I've linked several knowledge base articles using link provided by "Copy Permalink" in Self-Service -> Knowledge Base. This seems to work OK but when I view the same article from Service Portal, it's switching to display the Knowledge Base page inste...
Hello, EDIT: Original question was "How to hide KB article comments in portal view". I managed to hide the comments of other users in Portal but I need to do this for ITIL/Self Service view as well AND knowledge admins should view all comments. W...
Hi, I am currently setting up Agent Workspace and Agent Chat in my instance, and it's basically almost fully setup. I am having an issue with how interactions are provided to agents which seems to be a known issue that's been fixed in New York. Our ...
