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Resolved! Notification to Assignment Groups

Hello, When a incident is assigned, we have the out of the box notification that is supposed to email all members of the assignment group the incident has been assigned to. There are 2 issues:1) It only works for the assignment groups created when w...

Abbie2 by Tera Contributor
  • 7215 Views
  • 5 replies
  • 3 helpfuls

Integration Hub Vs Integration

Hi Friends, I would like to know the difference between Integration Hub which is a part of flow designer VS Actual Integration where some of the integrations are carried out using Rest and Soap methods. Please elaborate Regards Siva Teja

Siva Teja1 by Kilo Contributor
  • 2030 Views
  • 1 replies
  • 0 helpfuls

Is it safe to clear the sys_tiny_url table?

The sys_tiny_url table on our instance is very large. We see there are some entries whose "Last Accessed" value is more than a year old. Reading on the purpose of sys_tiny_url it seems like its something that can be generated or cached on demand. Is ...

AfshinNia by Tera Contributor
  • 2197 Views
  • 1 replies
  • 2 helpfuls

Resolved! To make other fields mandatory in list view, after a choice field with value 'enable' is selected and submitted in list edit.

Hi,  I want to make other fields as mandatory in list view, after I changed one choice field value to enable in list edit. I tired data policy, but in that case its throwing that mandatory fields required error message when I do list edit, without al...

kalp by Tera Contributor
  • 1871 Views
  • 4 replies
  • 0 helpfuls

Resolved! Where are REST API call timeouts logged?

We are considering our REST Notification API request timeout value from 60 seconds to 120 seconds.  Before doing so, I would like to see how many of these inbound REST calls are hitting the 60 second timeout.  Is there a place in logs or the ECC queu...

Average Age of Open Incidents

Can anyone please explain me what are this parameters on "Average Age of Open Incidents" performance analytics report and how this works

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Community Alums by Community Alums  
  • 3900 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to get SCCM to find active user

When the SCCM 2016 Computer Identity runs is there a way to have the user lookup function find the active user record?  We have multiple users with the same email address/ username and it is finding the incorrect value during the lookup.  function se...

marcbowen by Tera Contributor
  • 1761 Views
  • 3 replies
  • 1 helpfuls

Trigger Scheduled Job from Business Rule

How do I trigger a scheduled job from the business rule and send the values from the business rule to the scheduled job that is being triggered? Currently, I am using this to trigger the Scheduled job, but I want to also send values to the scheduled ...

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MKM by Giga Expert
  • 3822 Views
  • 10 replies
  • 2 helpfuls