I am looking over Service Level Agreements and something that stands out to me is the following. I do not see a way to apply a Service Level Agreement to a specific service catalog item. I see that you can apply an SLA to a table. Is anyone aware of ...
Hi All, When we went live with our ServiceNow instance (March 2017) we had list V3 enabled, so I am not used to the list V2. List V3 has since been deprecated and we are seeing more of our Hi tickets been linked with issues for List V3, so we are st...
I am looking for a way to automatically apply a pre-defined checklist template to an incident or service catalog task when a specific substate is selected. We do QA on random incidents and tasks, and the substate determines which incidents and requ...
Hi All, I have a requirement that “Time worked” is automatically tracked in ServiceNow.We make use of the “Time card management (com.snc.time_card)” plugin and that is working for us.The Time worked field has a counter that acts like a stopwatch for ...
I am trying to achieve an integration with slack using slash commands such that based on the command and params passed with the slash command from slack I can perform actions in servicenow. However, when I execute the command, I am getting the error:...
I've searched high and low on these forums and the internet and haven't found a way to create a radio button list (multiple choice) with images next to the radios. I just spend the past hour making this, and wanted to share my solution with the world...
When you define an approval you have several options for determining its Due Date: But as far as I've been able to tell, it does nothing but populate the due date field. No business rules or scheduled jobs appear to pick up the slack beyond that. ...
Hello, We currently have this business rule which runs on story that sets Epic and Assignment Group. We want to override this if the story is not created from an Idea. So if a story is created manually do not set Epic and Assignment Group. So I th...
Setting up integration hub for Graph API per instructions here. Click get Oauth Token and get the followign error (redacted): OAuth flow failed. Verify the configurations and try again. Error detail:invalid_scope, AADSTS70011: The provided request mu...
Hi all, We recently enabled embedding of videos in knowledge articles by adding html_sanitize=false to the article body attributes. Since this, we've lost the ability to copy/paste unicode characters such as into the article body or the text field ...
以下の2テーブルを結合し、1つのListLayout（テーブルビュー）として表示したい。これまでに、テーブルAのテーブルにタイプ「参照」でテーブルBの項目を作成し、ListLayoutに見かけ上上記ListViewが表示できました。ただ、テーブル間の結合条件（SQLでいうwhere テーブルA.項目1＝テーブルB.項目1）のような条件を指定する方法が分からず困っています。参考になるナレッジが見つからず、教えていただけますでしょうか。 ＜元になるテーブル＞---テーブルA--- ...
We are trying to display an external website in a Service Portal page. I have read some posts on here regarding using the CMS iFrame but with no success. Is there a 'best-practice' way to do this in Service Portal?
Hi, We are implementing the Service Portal. While implementing we are facing some issues. Below are the concerns: We are using the below HTML and CSS code in our service portal widget and the issue is that the styles are not getting applied. HTML...
Currently, I have a record producer that redirects to a task record when I submit it within the old UI. I'd like the same behavior to happen within the Agent Workspace, like in the below scenario: While viewing an Incident record in Agent Workspace...
I have some code embedded in a Duration script for a table. var tableName = current.getTableName();gs.info('Table name is '+ tableName);var table = new GlideTableHierarchy(tableName); if (tableName) { var baseTableName = table.getB...
