I have a requirement to show incidents and any incident tasks to show in one list. I appreciate how it can be done. Now, incidents are shown in one list and tasks that include catalog/incident shown in another list on the dashboard. I am new ServiceN...
Hello, I am trying to integrate my Splunk alerts into ServiceNow. I have proceeded as per the guide. We installed the Splunk Integration App in ServiceNow and created the splunk_user with the corresponding role x_splu2_splunk_ser.splunk. However w...
We have an application called "Entry Register" and it ahs one table which has list of entries. Since we wanted people with different roles to have different orientation of fields so we created different views on that. Now we want the field that are c...
Hello Flow Designers, I am trying to automate a service catalog order. I created a service catalog trigger and three actions using flow designer. Everything went fine except for the second action: it created a catalog task for the requested item, how...
I have an issue with Agent Workspace where our agents are unable to @mention any other user from the activity form. In the "classic" interface, like incident.do, mentions work properly: However in the Agent Workspace interface this list is empty: T...
Hello, I've been asked to find a way to send an automated "welcome" email, with KB articles to a user who has been granted the ITIL role. I've been trying to do this, through Flow Designer, by setting the trigger to fire every time a new record is c...
Hi Guys, I need to overwrite the default Valid to date in the KB article. OOB, when you check out an article, automatically it sets it to 2100-01-01. I need to keep the current Valid to date if it's greater than today's date and not update it to 2100...
Has anyone had experience doing this? From what I understand there are different system views which trigger an event called kb.view which then increments the view count based on viewing a knowledge article in the ess. But when it's viewed in the SP t...
Hi Folks, we have the requirement to implement a "contains"-search in Service Portal. For example, if someone is searching for an Apple device, he should also get the results when only typing "pple": In the forum, I already read that this could be...
Hi, In New York instance, I have 2 catalog variables with common class name elements. Element 1 'Name' is of type Label Html path of this element is ‘div.ng-scope label.ng-binding’ Here, div class name – ng-scopelabel class name - ng-binding Element...
I have few user groups . I have the encoded query with their sys ID after filtering the required records. I would like to know how can I insert multiple group types i.e (ITIL, Demand,Agile) to these groups considering few groups already have some val...
I have a user-defined field on the sys_user table. Based on this field I would like to show/hide containers on the home page of our portal. As I understand it, you cannot OOB hide a container based on user criteria, so what is the best way to do this...
I have tried searching for this issue but can’t seem to figure out what is the right way to do this. I have a ServiceNow table with user details including a password field (2-way encryption). An external system wants to query this table via REST and ...
There was an update done on one of our workflows. Assignment Groups were removed from a notification. I am trying to determine when and who made these changes. When I go to workflow versions it gives a list of versions but when I click on the one I...
I created an article with a knowledge block in our test instance. The article is in our self service knowledge base which is not restricted at all, but the knowledge block has a restricted audience. I set "can read" on the block to only for members...