I'm about to set up relationships to certificates in ServiceNow. I have created a separate class called Certificates and certificate CIs they can be related to Servers, Windows Server and Linux Servers. I have created a new Suggested Relationships fo...
Hi. I'm trying to hide the related list link on the Service Portal record I'm on a scoped app and I've tried creating a Client Script but I can't seem to make it work on the portal: I want to hide the related list if the user doesn't have the role ...
Hey friends! I have a workflow that creates tasks for multiple teams who only have visibility to their own tasks (both via ACLs and Before Query Business Rules). Is there a way to have the workflow run entirely as the admin user so that it doesn't m...
This may be a quick discussion. Is there a way to edit the filter within an existing favorite?I have users that are adjusting favorites on a regular basis as they become more comfortable and the current training is to adjust the filter to your new ne...
How to access catalog item sys_id in multi row variable set (MRV) catalog client script?
Looking for advisement around an accurate repository of time worked data for reporting purposes and would like feedback on the behavior i'm seeing currently in our company instances. I'm trying to advise team members as to what table(s) would be bes...
regarding Export directory from the URL, I am trying to download the report, but it does not work. (blank csv file is downloaded) https://<instance>/incident_list.do?CSV&sysparm_query=priority=1 - -> it works. https://<instance>/sys_report_display.d...
While testing and updating my notifications, I am now seeing the following behavior: When viewing my notifications from the notification record, I am able to preview the notification. When testing the notification from System Logs>Emails, I am not ab...
screenshot is example related list on change request record. i've read about system definition/ relationships but do not see the corresponding entries for the related list circled below also know as incident.rfc - i can not find "incidents pending ...
There is a field with name "Group List" on task table OOB. Is there any specific functionality of this field.? I coiuldn't see any information on docs site. Can anyone please share some information about this field. Thanks!
HI Everyone,I have a requirement where I have to copy one image field value to another field as follows:-- I have inserted image in "db_image" table this image stored in image field(FIELD 1) in that record.-- I have another image type field FIELD2 in...
While addressing an intermittent performance issue on incident.cmdb_ci lookups I notice that the index on our u_alias_ci field is on table cmdb$par1. There's an inconsistency on which table is indexed over. Some of our indexes are on both cmdb$par1 a...
Hello, I have built a new service portal with all kinds of new widgets, items, workflows, notifications, etc. I created a new update set and just called it Service Portal in the global application. I have noticed some things that might not be capture...
I created a staging table (u_sales_data_csv_stg) using "Load Data" feature under "System Import Sets". Data got loaded successfully. When I try to use TABLE API (https://developer.servicenow.com/app.do#!/rest_api_doc?v=jakarta&id=c_TableAPI) to extra...
Hi, I have a requirement to hide related lists depending on which view the user is in. I have a UI Policy set to hide a related list depending on a response to a field, but am unsure how to write it based on the view type. As you can guess I'm only ...