I am trying to use OOB "SN Desktop Filter Widget" in Service Portal by creating clone of it, name as "SGAS Desktop Filter". Also passed table name and initial query in Server script and when I click on "Run" button of filter, nothing happened.I under...
In my company we have departments with multiple divisions in each department. Many departments have the same division name, for example Administration is a division in all the departments.I created a new division table with a reference field to Dep...
Hi, I have a requirement where I need to reach out to a zip folder from a URL similar to: https://example.com:443/folder.zip This zip contains several folders and I need to get these folder names into a table in ServiceNow. I have created a data so...
Hi Experts, I want to make a rest message call from third party where we can only retrieve 200 records at a time. They have 2000 records in total. My concern is how to paginate the url mutliple times when calling the rest API by scheduled job. Ex: ...
Hello, EDIT: Original question was "How to hide KB article comments in portal view". I managed to hide the comments of other users in Portal but I need to do this for ITIL/Self Service view as well AND knowledge admins should view all comments. W...
Hi, I am currently setting up Agent Workspace and Agent Chat in my instance, and it's basically almost fully setup. I am having an issue with how interactions are provided to agents which seems to be a known issue that's been fixed in New York. Our ...
What does the value of the ' Updates' field represent and when does it get updated?
I enabled document viewer for Incident. I'm able to preview documents from the regular view. I get the following message when viewing various doc types (pdf, excel, docx, doc). I couldnt find a straight answer in the documentation.
Is there a configuration now that will allow preview of PDF files in the Agent Workspace? I am currently getting this error when viewing a PDF:
Hi Community, Is there a way to set a REQ/RITM/Task to a P.2 depending on the catalogue item the REQ was created off of without using any scripting? Preferably without a business rule too but not a problem if I'll be required to use one. Many T...
Change tickets are created from record producer. User attaches a word doc and that carries to the change ticket. User must not be able to edit/remove the attached file on change ticket. This is only on some change requests. How to do this?
Hello! I'm working on creating a custom widget that displays certain catalog items in a grid of 4 columns and two rows.This picture I saw is my inspiration: I have the grid and tabs but for some reason my bootstrap columns do not have the default 30...
Hey guys, does someone also face a problem with their badges on NowCreator profile? I cannot see any of mine there, even though I earned quite a few. Thanks!
Hello All, Hope all are doing great. For catalog item in platform view, we can use g_form.getMissingFields() to get mandatory fields which are empty. But I want same functionality in portal, unfortunately above method is does not work in portal. Is t...
In Service Portal, we have Chrome Auto-Fill blocking out ServiceNow choices for many users. I've seen some community posts about blocking auto-fill passwords, mostly in native and some even suggesting DOM Manipulation, which I know is not a good ide...
