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Resolved! onBefore Transform Script

I am trying to import an excel sheet where the group name is a column. This transform script must populate the group's manager name/email/phone in the target records. I see the values in the log but the target record is not updating.. any help is app...

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Community Alums by Community Alums  
  • 6153 Views
  • 4 replies
  • 1 helpfuls

User criteria in Service Portal is cached ?

On a widget instance, I would like to apply a user criteria as described in the documentation. https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/task/widget-user-criteria.html   The user criteria is advanced an...

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Ximizu by Mega Guru
  • 5463 Views
  • 7 replies
  • 3 helpfuls

Azure AD SSO - user not found

Hi, We are trying to configure Azure AD SSO with ServiceNow. We tested the configuration of the Identity provider using the test button, and it worked. Now we have configured a user that exist in both Azure AD (created through DirSync) and Servicenow...

march by Kilo Guru
  • 2653 Views
  • 1 replies
  • 1 helpfuls

obtain url on server side ?

Hello,Is there a way you can obtain the current url on server side ? (in a script include file)Something that would retrieve something like "demo006.service-now.com/incident/weirdurl.do?param1=1".I can't seem to find any solution to this. Any suggest...

mach3_1986 by Kilo Contributor
  • 12555 Views
  • 8 replies
  • 12 helpfuls

Resolved! URL link attached to a variable.

Good Day, Is it possible to attach a link in a "Catalog Item Variable" in Service Catalog?In this case, I really don't know what variable I can use to fulfill this requirement. (I think its "Single Line Text") but anything will work.Is there a way th...

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johnney by Kilo Contributor
  • 8410 Views
  • 10 replies
  • 3 helpfuls

Resolved! how to use Journal List field type

Dear all, I have seen in documentation that in order to display a list of activity strem we have different journal type. once of those is the journal_list type for which I read the following in documentation : "If a journal_list field is dependent on...

wakespirit by Kilo Guru
  • 6333 Views
  • 7 replies
  • 4 helpfuls

Resolved! Mail script - where are my line breaks?

I'm trying to print catalog variables in an email, but the line breaks aren't working and everything prints on one line.  Why? Here's the email template configuration: And the mail script: (function runMailScript(/* GlideRecord */ current, /* Templa...

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kchorny by Tera Guru
  • 4986 Views
  • 3 replies
  • 2 helpfuls

How to filter activities stream

Dear all, I have create a table name myActivity which inherit from TASK table.I have define in this table 2 journal input field name Communication and Decision.Then I have define a form design where I show on it the Communication and Decision field i...

wakespirit by Kilo Guru
  • 2409 Views
  • 2 replies
  • 0 helpfuls

This cloned descendant element is read-only, Click here to open editable first element (cmdb_ci.operational_status) in a new window.

Hello,My instance was upgraded to Kingstone and we are facing below issue.This cloned descendant element is read-only, Click here to open editable first element (cmdb_ci.operational_status) in a new window.I want to make this form editable, please he...

Siva Panja by Tera Contributor
  • 7466 Views
  • 8 replies
  • 3 helpfuls