Hi everyone I recently noticed that our SLA reminder mails (notification triggered by events in workflow) are not shown in the activity log on the Incidents even though they are sent/received. All other notifications related to the Incidents and requ...
Hi all, when I impersonate a user with itil role, once the incident is closed the user receives the following message "You do not have permission to contibute to this knowledge base". What changes do I need to make to allow the user contibute to th...
Hello Community! I'm building a new CI Class for Network Circuits, and for the Access Circuit Size field, the customer would like to see the value is bits per second (bps). If I were to make that field an Integer data type, then the largest value I ...
Hi All, I have a flow for service catalog to create a user record in sys_table . Can anyone please to access the variable "employee id" in sc_task. The submitter won't be able to give the input for the variable while submitting the requester detail...
Hi, I have written the onChange client script on "time_machine_name" variable to add and remove the option from the select box variable. script: function onChange(control, oldValue, newValue, isLoading) {// if (isLoading || newValue == '') {// return...
Hello everyone, I'm continuing my work on the knowledge management setup and am reaching one of my milestones but I'm having some issues with the approval emails. I am trying to get the instance to send an email to the author of an article, based on ...
I'm fairly new to Service Portals. I have a requirement to create a dashboard for each customer. Each dashboard would contain that branding and color theme of customer. In total there are about 10 customers. I was wondering if such is possible us...
Dear SNC, We ran gs.beginningOfToday() on the 25.10.2020 and got the following result: 2020-10-24 22:00:00 If I ran it today (27.10.2020), I will get the following result 2020-10-26 23:00:00 I need to get constant results, not a time difference of ...
Hi, I was wondering how to make the 'Ask for approval' action return when the approver has selected the approval state "More information required". Is it possible? It seems to be numb to everything except the "Approve" and "Reject" options.
Hello, I have a simple fix script. After the update, I want to alert how many records were updated. How can I do this? flagIncident(); function flagIncident() { var actIncGR= new GlideRecord('incident'); actIncGR.addEncodedQuery('priority=4^...
Hello, I have a UI Page with a g:ui-date jelly-tag. Is it possible to have an onChange function on this field? So that when you change the date, the function is called.
Dear all, The Get Catalog Variables action fetches the group name provided through the catalog item. But it only fetches it and returns the Sys_ID to the email body when I used the data pill picker to reuse the group name in the body. Here Parsed re...
Hello I have a requirement where on service portal record producer form , when the user enter a data in a field and select the next field it should be readonly , is this possible ? if yes can some one help me with the code Thanks in advance
We upgraded to Fuji and I noticed that when you try and add variables to an Item under Service Catalog > maintain items the insert and stay is not at the top of the screen and you have to right click. Also if you are trying to add choices to a sele...
Need a modal popup when session timeout in service portal.... I created UI page, UI script, Script includes to show modal popup in servicenow instance side, the same popup want to show in portal side.. can anyone suggest ?
