Hi! I created a "True/False" field and displayed it with a drop-down list with none, since the field will be a mandatory one. I created related choices to the field in order to display: No -> for "false" value Yes -> for "true" value. The system is ...
Hi, Currently queue managers are unable to see tickets assigned to the queues they manage unless they're a member of the queue. Within group management we have a Managers variable(Queue Manager). I would like to design a way to add the manager as a ...
Hello Team, I want to know that cloning of existing widgets is recommended in the portal. If I clone the widget, is it considered as a custom widget? Any problems we will face when instance updation? Can you share your suggestions? Thanks.
I am looking at my event log and I see the same record once as ready and 4 times as tramsferred. Will this only run once? What does transferred mean?
Hi, I wan't to avoid harcoding sys_id, and gs.getProperty does not work on client script.Is there a equivalent for gs.getProperty in the client script(I am using onload client script)?or is there any other workaround here?Thanks,Tadz
I am requesting guidance on how to perform a mass update to CMDB CI's within the ServiceNow environment. As it is right now i am able to update one record at a time but that is not feasible with nearly 13,000 records that require an update. Thank you...
The question is pretty straightforward. For email subject lines such as "Reg: Article KB0013668 has been revised", what does "Reg:" mean?
We have a set of KB articles that contain training modules that end users have to read and acknowledge -- after that they gain a skill. I recently stumbled upon the Skills Management plugin.Has anyone built a feature that took advantage of the Knowle...
When I select a specific workstation and choose a program which is installed on that workstation and click on that program to show all workstations which have this specific program installed I am unable export the list of workstations which are shown...
We did a patch update and after that all the columns that had no data started showing as "(empty)". Is there any global setting to remove "(empty) " from the columns that have no data on the list view?
Hi,Is it possible to Gliderecord a catalog item variable value using setValue?For example:var variableName = 'test';var gr = new GlideRecord('sc_task'); gr.addQuery('request_item',current.document_id); gr.query(); if(gr.next()){ gr.setValue(var...
Hi When i copy and paste a word doc into knowledge article text field, Lines which contain numbered list or bullet list font size is changing automatically same is happening when i import an article as well. Regards, Chiru
Is there a way we can check what is the active datacenter our instance is using?
Dears, I have few questions since i don't like my current KB documents. Kindly give me some expert advice. 1) How to create a perfect KB document and upload in the ServiceNow? 2) What is the whole process of a knowledge base? 3) Kindly share some lin...
When using 'Script Output' bot response within Virtual Agent designer it references a SN_CS API, suggesting there is more information available on how to use the script output for multi-part outputs. However, I was unable to locate any references to...
