Resolved! is there a way to search for any word in the activities of a change_request record
Is there a way to search for any word in the activities of a change_request record.?
Forum Posts
Where can i find user provisioning logs that can assist us with uncovering Azure sync issues?
We are working with a few issues which Stem from the synchronization of user records between Active Directory and ServiceNow. We need to know where we can access the user provisioning logs to further investigate these issues.
Resolved! Approval for manually added approvers not working
Hi, I have a scenario here where:The approver was manually added in the related list using the edit button then approved the request but the approval activity in workflow was not approved.I added Itil user the approve the request.But when I try to ap...
Discovery of vCenter thru a firewall
We've successfully discovered vCenter within our firewall, now trying to do the same over a firewall. We requested to have several ports opened, however, Discovery is still failing. In the ECC queue, we see this and I need help interpreting what it m...
Resolved! What is best practice for configuration management in regards to reimaging/redeploying a device?
I'm generally curious as to the community's opinion on keeping historical information about previously imaged server and computer class CI records in the cmdb for an accurate representation on the use of an asset for an organization. Or whether it ...
Javascript Strict Mode
It seems that scripts in my Production instance are run in 'Strict Mode' but those run in my sub-production instances do not. The reason for this assessment is that I've experienced a couple of issues where a Workflow script activity worked fine dur...
Deep Link to KB article with SSO enabled
After upgrading to Istanbul, when a user clicks on a link to a KB article and they are not logged, rather than get redirected to login and then the KB page, the user gets the message 'Knowledge record not found'. This happens for all users.The URL ...
How to limit the import set tables shown on load data screen based on the role.
Hi Community Our user is controlled by various roles, and planning to input the data by using import set, but we would like to them to choose only their related import set table from [Existing table]field, due to avoid importing the wrong data. Are ...
Resolved! URL in Menu section and Menu Item should redirect to different portal.
Hi, I want a link on my menu section and menu item which should redirect to another portal from service portal. e.g- If I click the link on a menu section available on service portal xxx.service-now.com/sp. it should redirect to xxx.service-now.com/y...
Resolved! Change the delete dialog message
Hi Community, How do I change the "Delete this record?" message that displays when deleting a record. I need to change it for a table that resides outside the global application. Any help would be much appreciated.
Data Table From URL Definition Widget
Hi all,Using the Data Table From URL Definition widget in the Service Portal that comes with Helsinki. Cloned it so that I could make it work for me. I added the table name (cases) and added the fields I wanted to see. That however doesn't seem...
Resolved! CSRF Protect in processor
Do anyone know, how to use in CSRF token in processor.I have created processor & I want to explore *CSRF protect* option.If I make it active, how it will be called, I am not finding any help in servicenow docs, or any online postsHere is what I check...
Redirect To List View of Tasks After Click on Complete Task Button In service portal
Hello, We have created a UI Action for Complete Task Button In Native Platform To Complete task and redirect back to list view of records, In UI Action as shown in attachment We have URL Of Native to redirect to list view, I need to have same functio...
In London version, Unable to add security_admin
When adding security_admin role to a user, one must elevate his security privilege. How does this validation work? Does any business rule control this? In London, we are getting error - 'User admin without admin/security_admin role is not allowed to ...
Resolved! Record Producer Will Not Submit Record on Service Portal
Has anyone ever seen this message before. I am attempting to submit a new record from a record producer in our catalog and the submit button has "submitting" next to it but it never completes. Opened the console up and was able to see this error. Any...
