Resolved! Switching out of Classic UI
I inadvertently go my ServiceNow instance turned to Classic UI. I want to switch it back, but cannot find the setting to switch it back, How do I switch it back?
Forum Posts
Resolved! Subscription Name: IT Service Management Professional - Unrestricted User v2 servicenow
Hi All, I am struggling to understand few things about Subscription Management module. My purchased subscriptions = 47400 and allocated = 52093. I read documents as below https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/...
Resolved! ServicePortal spUIActionsExecuter.executeFormAction doubt
Hi all, Do any of you know what exactly the bellow instruction does? spUIActionsExecuter.executeFormAction(ESIGNATURE.REJECT_SYS, "sysapproval_approver" , id, [] , "", requestParams).then(function(response) {}); I know this is going to show a pop-up...
Resolved! How to solve the "Match not found, reset to original" error?
Hello everone, I make a client script to automatize the fill of two fields of an Incident form. One of these is a reference field and the following is the script I wrote. function onChange(control, oldValue, newValue, isLoading, isTemplate) { i...
Resolved! Comma separated values not returning from script include to client script
Hi I have a string variable where users enter names by comma separating( field name - colleagues1) and i have another variable which will store the email address of those names by comma separated. I wrote a catalog client script and script include fo...
Resolved! Get the sys_id of The Catalog Item from its related Catalog Task
Hi, I am trying to Write an OnLoad Client script on the Task table, I want to get the Catalog Item sys_id when its Related Task form is Loaded Is it possible? Thanks
Knowledge Base Icon
Hello Community! When someone search for articles the result list shows the icon from the Knowledge Base. Is there any way OOB to add an icon to the article so it shows on the article list? I tried this workaround https://hi.service-now.com/kb_...
Customize Service Portal Approval Widget
I would like to customize the approval widget to show all fields of the record being requested vs just the requested item information that comes with default. (Actually exactly what this blog post is referring to https://blog.cdw.com/services/how-to-...
Resolved! Nested Groups
Few years ago, when external consultants helped our company with ServiceNow (Jakarta version) implementation, they advised that Nested Groups concept didn't work well. I am wondering if that's the case or/and something has changed in more recent vers...
RITM stages
I am trying to understand the stages of RITM. It looks like when RITM is created, it shows the number of circles depending on the path it expects to follow and shrinks the number of these circles when it is rejected and completes with fewer stages. ...
Resolved! Need to make Assigned to readonly based on,lgges in user
Hi All,I have a requirement where i need to make Assigned to field readonly if the Assignment group selected is not only of the group that the logged in user is a member of. But the moment is changes the Assignemnt group to one of the group he is mem...
Resolved! How to stop fix script execution?
Hi,When I run a fix script - there is possibility to Cancel Job by pressing corresponding UI Action. However as I already noticed - screept proceed on execution. Is there a way to halg script execution immediately?
Redirect links to other knowledge articles based on where it's viewed?
Hi, Is it possible OOB to have users viewing a knowledge article and clicking a link to another knowledge article to be redirected depending on which UI they are viewing the article from? I.e. if a user is viewing the article from back-end/internal v...
Resolved! AWA - Work items not assigned
Hi community ! I have troubles when testing AWA on my developper instance. I'm actually testing AWA for Incident (with corresponding plugins which are installed). I've configured my channel linked to Incident table, and my queue with an assignment el...
Resolved! XML Data Source to pull records from another instance issues
Trying to desperately hard to create data source to pull data from another instance. I followed the guide for Orlando here but it is doesn't really represent what I see. First thing is that docs refers to a field called XPath root node but the form h...
