Hey
There is a current problem for this:
Data Lookup definitions do not function in Service Portal
It is currently not clear what release this will be implemented.
The suggested workaround would be to use custom client script to meet the requirement until a fix is delivered.
to achieve this using script create ui script and write that code: and call it in on change client script :
UI Script:-
function calculate_priority()
{
var imp=g_form.getValue('impact');
var urg=g_form.getValue('urgency');
if(imp ==1 && urg ==1){
g_form.setValue('priority',1);
}
else if(imp==1 && urg==2){
g_form.setValue('priority',2);
}
else if(imp==1 && urg==3){
g_form.setValue('priority',3);
}
else if(imp==2 && urg==1){
g_form.setValue('priority',2);
}
else if(imp==2 && urg==2){
g_form.setValue('priority',3);
}
else if(imp==2 && urg==3){
g_form.setValue('priority',4);
}
else if(imp==3 && urg==1)
{
g_form.setValue('priority',3);
}
else if(imp==3 && urg==2)
{
g_form.setValue('priority',4);
}
else if(imp==3 && urg==3)
{
g_form.setValue('priority',5);
}
}
On chnage client script:-
select field impact. and paste that code in script part
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
calculate_priority()
}
HOPE THIS HELPFUL!!!!! MARK CORRECT OR HELPFUL.
Thanks,
Mohammed Iqbal
