Has anyone had experience doing this? From what I understand there are different system views which trigger an event called kb.view which then increments the view count based on viewing a knowledge article in the ess. But when it's viewed in the SP t...
Hi Folks, we have the requirement to implement a "contains"-search in Service Portal. For example, if someone is searching for an Apple device, he should also get the results when only typing "pple": In the forum, I already read that this could be...
Hi, In New York instance, I have 2 catalog variables with common class name elements. Element 1 'Name' is of type Label Html path of this element is ‘div.ng-scope label.ng-binding’ Here, div class name – ng-scopelabel class name - ng-binding Element...
I have few user groups . I have the encoded query with their sys ID after filtering the required records. I would like to know how can I insert multiple group types i.e (ITIL, Demand,Agile) to these groups considering few groups already have some val...
I have a user-defined field on the sys_user table. Based on this field I would like to show/hide containers on the home page of our portal. As I understand it, you cannot OOB hide a container based on user criteria, so what is the best way to do this...
We're implementing discovery and I need to know how much our instance size is growing as a result.
I have tried searching for this issue but can’t seem to figure out what is the right way to do this. I have a ServiceNow table with user details including a password field (2-way encryption). An external system wants to query this table via REST and ...
There was an update done on one of our workflows. Assignment Groups were removed from a notification. I am trying to determine when and who made these changes. When I go to workflow versions it gives a list of versions but when I click on the one I...
I created an article with a knowledge block in our test instance. The article is in our self service knowledge base which is not restricted at all, but the knowledge block has a restricted audience. I set "can read" on the block to only for members...
Hi Guys, I have been looking into the Community on how to populate the Short Description and Approval for on the Knowledge Approval and I could not find a good answer. Could some please share the right way to fix this issue. Thank you! Regards, Joce...
Does it make sense to extend kb_knowledge table to task table? One reason, the sysapproval_approver table does not show the: Approval forShort DescriptionEntered for Knowledge approval. That is because the 3 fields above are coming from the task tabl...
I want to set the Base URL of Rest action (in Flow designer) through system properties instead of giving a URL like https://bb-abc.com:8443. The main reason being everytime we are doing cloning flow designer is being cloned and we are getting product...
As CMDB Manager, I am researching for an easy way to prioritize, assign, & track our high volume of requests. I have been advised about Visual Task Board vs Agent Workspace. Any advise? Proc or Cons. What have others used?
HI, I'd like to know if the Dynamic Translation Feature in NewYork can also be used somehow in service portal to translate fields when the users profile has been set to their language of choice, without having to manually setup translation Tables, wh...
Getting error Getting error FAILURE: Validations failed. Failed to Order Item in ATF. It is happening when executed tests on Service portal using customized widgets. Please provide suggest how we can run ATF tests on Customized widgets.
