how to hide specific Views in Context menu option
I only want to show two views Default view and Major incident view for all my ITIL users. How can I achieve this. Kindly advise
Forum Posts
Resolved! How to edit the form layout on Catalog items?
Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Da...
Resolved! Icons are not visible
Hello Friends,I am trying to add icons to the catalog items but they are not getting displayed. I am following below steps;1) Go to Maintain Item and open the catalog item2) Add the icon and update the itemTried with icons of file type PNG with 16*16...
Resolved! How can delete my account
Hi. I have one more account in "servicenow" with another email I wanna delete him. How can do this?Thanks!
Resolved! Missing Update button on table extended from task
Hi I have created a table extended from task. When I view the form for my new table as system administrator, I see the "Update" button as I would expect. When I view as another user however, (they have create,write,delete and read access to the t...
Resolved! Catalog item field to search without wildcard in service portal
Hi all, We have catalog items where users filled a form to request accesses, softwares, etc.Even though we have created training documents, explaining the use of wildcards, they don't use.Is there a way to allow search without wildcard, or even to m...
Resolved! guided tour knowledge homepage
I am having difficulty with Guided Tour for the Knowledge Homepage. I am just now beginning to explore the use of Guided Tours. I was able to construct something useable for the Problem application but am struggling to do the same for Knowledge. I...
How to change the breadcrumbs routing url in Service Portal
I have created two custom pages in service portal for Knowledge Article. Under Knowledge menu, I have created on drop down. That drop down will route one of my custom page. Once i click any of the article in the custom page it will move to next cust...
SLA vs OLA
I am building a small service catalog that will have SLA`s. I want to better understand SLA's and OLA's.If I am understanding the difference between the two, the OLA will be attached to individual catalalog tasks. Task 1 has an OLA of 1 day, task 2...
Set accountExpires attribute in Active Directory
For user account, I have account Expires date on RITM. Using Orchestration, how can I set accountExpires attribute in Active Directory.
Resolved! Not able to publish the Knowledge Article
Hello Experts, I am facing Issue with Publishing the Knowledge Article.Below are the Steps followed GoTo Knowledge Base->Select the required Knowledge Base->Click on the Create Article button Create the Article and Submit Now Open the Article visible...
How would one go about exporting the CI and relationship data from your CMDB out of one instance into another?
We are merging two SNOW instances into a new fresh Madrid instance coming up and I am beginning to research the process of getting the data from our existing CMDBs into the new instances CMDB. Any thoughts or tips would be extremely helpful. Upda...
Field Style using JavaScript Value for dot walked field that is not empty
I am trying to use a System UI > Field Styles on the Requester field on the Incident form. We have added a string field called Special Handling to sys_user. I am trying to use JavaScript in the Value field. If the Requester's Special Handling fiel...
Resolved! Best Practice for "Domain Controller" Variable in AD Orchestration
Hey all,We're configuring some Orchestration activities with the goal of automating user account creation. When using the Active Directory Activities, the activities require the IP address of a domain controller instead of using a hostname such as ex...