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Unable to create Choices from Scoped Application

HI All,I have a scoped application and a Record producer. Record producer creates a choice in a choice in a field which is coming from choice table. To update that choice in choice table i have written producer script (The script works fine when i tr...

Ankit43 by Kilo Explorer
  • 2317 Views
  • 5 replies
  • 0 helpfuls

Service Portal vs Platform UI vs Service Catalog

Hi all, I have been building a ServiceNow using Now platform and its UI. Realized that a better UI/UX can be delivered using Service Catalog  / Service Portal. Can anyone recommend if there are best practices in terms of when to use Platform UI vs Se...

T Pappu by Kilo Contributor
  • 6436 Views
  • 4 replies
  • 17 helpfuls

Download selected attachments into zip

Hi all,  Requirement is such: Download only selected attachments in zip format Solution: https://community.servicenow.com/community?id=community_question&sys_id=0fcadee0dbc048d0feb1a851ca961954&view_source=searchResult Created ui action Created ui pa...

Deepika36 by Kilo Expert
  • 1475 Views
  • 3 replies
  • 0 helpfuls

Resolved! UI Action Condition based on Short Description

I have a UI Action that needs only to be available based on the Short Description. Below is the Condition, the button should not show if the Task Description contains Development and Analysis but it doesn't work. Please help. Thanks.    current.state...

jxa7987 by Tera Expert
  • 2465 Views
  • 2 replies
  • 0 helpfuls

Preserve user passwords upon clone

The last time I cloned a PROD instance to one of my other instances, ale the user passwords got wiped out in the lower environment. How do I ensure that the same production passwords make it to the cloned instance as well?

vktripper by Tera Contributor
  • 2247 Views
  • 3 replies
  • 0 helpfuls