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Resolved! replace string

Hello I'm still new to service now.   I would like to replace blanks on attachment.  I have created a business rule for insert into sys_attachment. ############################################################################### (function executeRule(...

User370547 by Giga Contributor
  • 8752 Views
  • 3 replies
  • 1 helpfuls

Resolved! Instant publish of Knowledge article

i  have a Knowledge base "VDB Knowledge" and i need when  we create a article in this KB,it should be published once the article is submitted we set “Publish workflow” to “Knowledge – Instant Publish” expecting that newly created articles would not n...

Abhishek8 by Tera Contributor
  • 3341 Views
  • 3 replies
  • 1 helpfuls

Record Producer or Catalog Item?

In trying to design our Service Catalog, I am a little unsure of the best approach for some things and I would appreciate knowing how others use it.Here are a few things that I'm trying to decide between creating as a Record Producer or a Catalog Ite...

postwick by Giga Expert
  • 11306 Views
  • 8 replies
  • 21 helpfuls