If a Knowledge Base has a User Criteria and when we add Roles on the Knowledge Article, after publishing the article, the users that match the User Criteria seems to not have access. is this expected behavior Found few links but could not find any up...
Hi,I have write one reference qualifier on "Lookup Select Box" type, on service catalog.but it's not working on portal.
We currently use an order guide that our users use to order computer hardware requests and on the form they choose if it's for a cost centre or project. The Cost Centre and Project fields are reference field variables to their respective tables.Our h...
Hi All,I review alias tables in Service-now we have following tables (see image) for alias. If you check cmdb_alias table it has following fields.CIIP addressTypewe want to manage CI Alias in ServiceNow but we also need to insert Alias Name in table....
I have embedded a .mov file into the Knowledge text area. I am trying this in both Fuji and in our development Geneva environment. The video uploads but then it disappears after Saving the KB. Where does it go? Do I need t...
Hi,I was hoping to create a catch-all notification for emails from other systems. Depending on the source, I was hoping the notification 'From' and 'Reply to' could be dynamic based on the source (you would be able to dot-walk to it).However:Does any...
Hello,SCCM import is not pulling computers into the CMDB_CI_Computers table. Previously this function worked but, I had created a duplicate transform map that was pulling in duplicate devices. I removed that duplicate transform map and deleted the ta...
Not a tool question, but really a hosting question. Where can I find the standard Service Now SLA for hosting the SN platform?
In the backend when watching a knowledge article you have the possibility to activate "Was this helpful" on an article by setting property glide.knowman.show_yn_rating to true.When you look at the Knowledge article in ServicePortal, this option doesn...
Hello,Consider I have a list of questions. When I click on the first question, it should automatically take me to the bottom of the page.window.scrollTo(0,document.body.scrollHeight); won't work as document won't work in API.ThanksSaranya
Hi,I have a workflow that has extremely inconsistent runtimes. The expected runtime is around 40 seconds, but it can take upwards of 20 minutes, so I put some timestamps everywhere.I isolated the problem to having the MID server return the results of...
We have found that when there are Over all performance issues (default semaphores exhausted due to some other reason) that some RITMs do not have their workflows launched or the workflows get stuck and do not proceed properly. The RITM is then in Sta...
As we know that SN is a cloud based solution. However, SN has an option of On-Premise solution as its offering. Now, technically, will SN1) just host the web-server in customers premise and the database is on SN premises2) Host a web-server and a MID...
Hello,I have a requirement where user wants to see columns from reference form to be available in Available bucket of list table, and user should have option to bring it to Selected list.From the list layout, I brought the few fields from User table ...
HiI see cmdb_ci table has a column 'Class' whose data type is System Class Name. But there is no such datatype exists in available data types. I'm trying to mimic list of classes to be displayed in a custom table as a choice field. In Berlin I could ...
