Afternoon all!I have a question that is part process, part how-to, which starts with a lesson learned.Our current Desk software does not allow the automatic listing of escalation paths within Knowledge Articles (KAs). As such, we list these group n...
I have converted the XML into JSON. But I am unable to get any values from that Json. Also I am not able to get the length. Please help. I want to know how many info there and I want to get the key and value from each info node. I consider each info ...
I have a UI Action that needs only to be available based on the Short Description. Below is the Condition, the button should not show if the Task Description contains Development and Analysis but it doesn't work. Please help. Thanks. current.state...
The last time I cloned a PROD instance to one of my other instances, ale the user passwords got wiped out in the lower environment. How do I ensure that the same production passwords make it to the cloned instance as well?
Hi, Need help to add filter condition for the database view to the tickets created on last 6 months. I tried using inc_sys_created_on<javascript:gs.beginningOfLast6Months() but it's not working
Hey All! I am currently using the out of the box form widget embedded in another custom widget. My customer wants me to add a button that allows them to print the form and its contents. I am currently trying to use the javascript $window.print() func...
Hi All,We are planning on making our instance domain separated due to a requirement of different business units to have their data separated.I would just like to know on how we can setup a service portal on this case. Will this be setup globally? how...
Hello All, I am working on a ServiceNow Enhancement that will allow Configuration Items to be searched in the Global Search of our ServiceNow. We are running Kingston. I have created a search group and pointed it to search the configuration item tabl...
Short Version:I have a List field on cmdb_hardware_product_model called Location Type. It looks at sys_choice for the values and has a few simple reference qualifiers on the dictionary. It has to be a List because something may have multiple loca...
I am doing a POC on my personal dev instance to integrate a third party application. The SOAP apis of third party application are being used. However when i am calling them from instance, the request is getting blocked. As per the third party app man...
Hi ServiceNow Community Developers, Do you know if there is a way to sort a JSON array in descending order in ServiceNow? For instance I have the following scheduled job that I wrote in order to see if I can sort a JSON array. It runs ok however it ...
I am working on a Create User flow using flow designer with the Azure AD spoke (though this question is really for any flow that involves this kind of use case). Given a string (person name) input, I need to create a user. Simple enough, but I need...
As part of our initial roll-out of ServiceNow we are launching the KM module. We have our initial requirements gathering session in a couple of weeks with our implementation partner. We don't currently have a KB but like most organizations we hav...
I have an email script that checks the current logged in user's role and then generates a link based on the role. If the user has sn_hr_core.basic role, the user will be redirected to the native view HR case. If the user is an ESS user(No itil or HR...
Under the 'Who will receive' tab of an email notification, I have added a group email address in the Users field. This is not an actual user that is picked from the lookup, this is just an email address that is typed in the email box field below the ...
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