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Resolved! Exclude fields from text search

Hi everyone! I have found that when using Search Sources in portal (on tasks and knowledge base) and text search in platform that several fields are included in the search, e.g Assigned to etc. The consequense of this is that you can search for a nam...

SSL Certificates as Configuration Items

I have a request to create a CI CLASS for SSL Certificates.  I am told we will have "a ton" of them.  Different types, covering different Servers and applications.  My thought is to of course ensure we gather the default CI Attributes such as CI Name...

djquinones by Tera Contributor
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Resolved! Is there a way to click a menu item on the Header Menu on the Service Portal and leave the clicked menu item highlighted?

I am looking for a way to click the menu item and when the item redirects the user to a new page, the menu item clicked will be highlighted or be shown as a different color to show the user which tab they are on. I have tried the highlight and hover ...

Resolved! Custom URL: Determining Instance VIP Status

In the Custom URL documentation it states: Your ServiceNow instance must be on a dedicated VIP. Contact ServiceNow Technical Support for any issues. I want to check if my instance is a dedicated VIP. But I cannot find in the HI portal where to ask th...