export graphical workflows
We would like to export examples of workflows that have been created. How can we capture all of the different parts to view with Visio or another flow chart application?
Forum Posts
Collapse / remove some breadcrumbs on the breadcrumb trail on Service Portal
Has anyone figured out a way to collapse/remove crumbs on the breadcrumb feature on Service Portal? We'd like to not allow users to find a way to the Service Catalog, but since Create Case is a record producer coming out of a category in the cata...
isorder attribute missing in dictionary
I am trying to follow https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/list-administration/concept/c_ControlTheListSortSequence.html?title=Controlling_the_Sort_Sequence_Used_to_Display_Lists#gsc.tab=0 but on the dict...
IMAC workflow
Hi everyone, once again I'm here to improve my skills, and everyone of you is really helpfull. So, today's issue: I have to build a one-level approval workflow for change request IMAC, but can't attach it to the table change_request_imac, neither can...
Resolved! How can I disable guests from leaving comments on KB articles
I am working on getting our knowledge base up and running for the KB Manager. We want users to be able to comment on KB articles, but we want to make sure they are logged in. When someone is not logged in they can leave a comment as "guest" and we w...
ServiceNow and Google Cloud Platform (GCP)
Hi all My current client is preparing to move to the GCP for their server requirements. At the momen the CMDB is quite barren which is a nice place to be, but we will need to perform Discovery and provisioning operations. Looking at the documentation...
Resolved! Madrid release - "Email Client Template" - Sender configuration script
With Madrid release, we now have more possibilities on the Email Client Template for the Sender Configuration. On the documentation, we have a "script" option Script: Enter a JavaScript script that runs a GlideRecord query and matches it to the tar...
Resolved! What is the announcement equivalent for the back-end?
What is the announcement equivalent for the back-end?
Resolved! How to disable notification sounds on Visual Task Boards
We recently started using a free-form Visual Task Board to track items in our receiving room. It's working great, but there's one thing I'd like to change. When we enter a new item into the VTB, ServiceNow plays the default system notification soun...
Resolved! UI action to open a new form in the dialog window.
Hi Team, I would like to know how can i use a UI action to open form in the dialog window ? 1.UI action on the incident form. 2.Clicking on it should open a new record form of a custom table (u_team_activities) 3. Team activities table will be a rela...
Resolved! Attachments migrating as 0 Bytes
In our Service Portal themes we are attaching the fonts to the theme. I went to the sys_attachment table and indicated to include that attachments with the Application File for migration. The update set includes the record entry and a shell of the f...
'ref_ac_columns' variable attribute does not work on 'List collector' service catalog
Hello, It's looks like the 'ref_ac_columns' variable attribute does not work on 'List collector' on the service catalog. I tried the following but no luck https://community.servicenow.com/community?id=community_question&sys_id=43a983e5db5cdbc01dcaf3...
Resolved! Flow designer not triggering correctly
Having an issue with a Flow in Flow Designer triggering incorrectly. Goal: when Incident with short description "Staff Term" is Resolved the flow will wait 2weeks then create a TASK. I have included a screen shot of the settings for the trigger. For ...
Resolved! What is the correct table to store relationships between Services, other Services and other non-Service CI's ?
Hi folks,I quickly mocked up a CI-relationship/depedency map between different Services (with different Service Classifications) and other CI's such as Applications - using the "cmdb_rel_ci" table and "Depends on:Used by", etc. (I also used the "Pa...
Resolved! Workflow Approval User Dynamically Based on Cat Item Variable Reference Field
I am trying to create a dynamic workflow approval based on a reference variable. For example, I have a point where a manager of a cost center is required for approval when the cost center variable is selected on the catalog item. For more details int...
