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( How to do ) Clicking reports widget data redirects user to a ticket form within the portal. Similar to simple list "View all".

Hi all, I have a scenario where the user clicks the data representation ( for example a graph ) and it redirects them to the platform ui.My question is it possible for it to be redirect within the portal itself? Same look but without the platform ui ...

Jon Kenneth by Tera Contributor
  • 1417 Views
  • 1 replies
  • 0 helpfuls

MID Server Stopped and now Will not start

Hello,  What would be the cause for a MID server to stop all of sudden and don't get beck online? Already checked MID user account and password, everything correct. Checking the host, the Windows Service will not come up.The wrapper log says:2019/09/...

Resolved! Resizing a field on a form

This seems like a simple question, but I've spent an hour researching it to no avail. I have an Integer field (u_severity_num) on my form which displays across the entire width of the form. The field will only ever hold a 2-3 digit number, so I'd lik...

davida1 by Giga Expert
  • 7990 Views
  • 4 replies
  • 6 helpfuls

Global Search Results Sorting Order

There is a Knowledge Base property (glide.knowman.order.search) that allows the results to be sorted based on these possible selections Relevancy , Number of Views , Last Modified.  However, these properties only seem to apply to the Knowledge Searc...

Survey Instance behavior

Hi everyone,  Is anyone here familiar with the survey management module? I created an active survey in the survey module. The triggered condition would be that, for every incident that has been resolved, a new survey instance will be created and the ...

Alex Ng by Tera Contributor
  • 5984 Views
  • 34 replies
  • 7 helpfuls

could you please let us know what to fix, 0MB file size error is coming even file has recors from FTP server?File size 0 MB exceeded the max size allowed: 3000 MB To set the max size to a higher value, go to 'Import Export' page under 'System Propert

File size 0 MB exceeded the max size allowed: 3000 MBTo set the max size to a higher value, go to 'Import Export' page under 'System Properties' and adjust the property 'Maximum file size for import (MB)'NOTE: Use this property with caution. Uploadin...

Operational Status value

We are thinking about modifying the OOTB patterns to show proper operational status defined by the company's configuration management process.  I know the Operational_Status value 1 means operational but not sure what is the value for DR Standby. I d...

Sha_pan by Giga Contributor
  • 5305 Views
  • 1 replies
  • 0 helpfuls

Resolved! start workflow multiple times on same record

Hi,I have a workflow that needs to run every time the record state is put to open. I added the condition state = open, but then it only starts the first time. If the ticket is closed and put back to open it does not start a workflow again.For your in...

Luuk Vonk by Tera Guru
  • 3352 Views
  • 3 replies
  • 2 helpfuls