how to hide specific Views in Context menu option
I only want to show two views Default view and Major incident view for all my ITIL users. How can I achieve this. Kindly advise
Forum Posts
Resolved! Can Flow Designer and Workflow Editor be used simultaneously?
We have workflows built out in Workflow Designer but would also like to use the functionality of Flow Designer. Is it possible to use workflows from both of these tools in one application? Additionally, is there any way to include scripting in conjun...
Resolved! How to edit the form layout on Catalog items?
Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Da...
How to use the "Remember me" functionality for SSO enabled instance?
Hi folks,I have a requirement that the logged in user session should not end until and unless the user clicks on logout from the instance. For this functionality, we have "REMEMBER ME" functionality when the instance is accessing directly. But the in...
Resolved! Icons are not visible
Hello Friends,I am trying to add icons to the catalog items but they are not getting displayed. I am following below steps;1) Go to Maintain Item and open the catalog item2) Add the icon and update the itemTried with icons of file type PNG with 16*16...
How to translate DateTime picker in ServicePortal?
Hi all, does someone know how to achieve translation (for selected localization) of the Bootstrap OOTB DateTime picker? I need to translate the month names and the day abbreviations. This is the picture of the picker: Thank you, Radek
Resolved! How can delete my account
Hi. I have one more account in "servicenow" with another email I wanna delete him. How can do this?Thanks!
Catalog item only in service portal
I have a catalog item (record producer), where I have added a macro variable which uses a Widget. My understanding is that Widget variable only works in Service portal. If that's correct, then how can I hide the catalog item when user access it vi...
Resolved! "Type message here" field within Service Portal on SC Request page.
ctomasiHey everyone - I'm fighting a peculiar problem that I am unable to find a solution to. We are looking to allow customers to input comments on their requested items enabling a 2 way conversation during open Service Catalog requests. Whe...
Resolved! Missing Update button on table extended from task
Hi I have created a table extended from task. When I view the form for my new table as system administrator, I see the "Update" button as I would expect. When I view as another user however, (they have create,write,delete and read access to the t...
Resolved! Catalog item field to search without wildcard in service portal
Hi all, We have catalog items where users filled a form to request accesses, softwares, etc.Even though we have created training documents, explaining the use of wildcards, they don't use.Is there a way to allow search without wildcard, or even to m...
Resolved! guided tour knowledge homepage
I am having difficulty with Guided Tour for the Knowledge Homepage. I am just now beginning to explore the use of Guided Tours. I was able to construct something useable for the Problem application but am struggling to do the same for Knowledge. I...
How to change the breadcrumbs routing url in Service Portal
I have created two custom pages in service portal for Knowledge Article. Under Knowledge menu, I have created on drop down. That drop down will route one of my custom page. Once i click any of the article in the custom page it will move to next cust...
SLA vs OLA
I am building a small service catalog that will have SLA`s. I want to better understand SLA's and OLA's.If I am understanding the difference between the two, the OLA will be attached to individual catalalog tasks. Task 1 has an OLA of 1 day, task 2...
