SLA Breached List View
Hi Is there a way in the Task List view i can show if the SLA has been breached
Forum Posts
deleted records and fixing related ci and asset
I need to have assistance in fixing 26 records.I recently deleted some CI records and used the 'Deleted records plugin' to bring them back (undelete them).However I have some records that didn't get back to asset records.. 'relate'Can somebody tell m...
Assign to Me button not working properly
In our ServiceNow instance we have an 'Assign to me' button next to the Assigned to field where a user can click on that button and assign a ticket to themselves. Some of my users (they are definitely members of the particular group) have reported th...
Resolved! Add Hyperlinks to \$vtb.do; "Home" hyperlink back to Service Portal home page
Can the $vtb.do page be modified to add hyperlink so customers can easily get back to our service portal home page. For fulfillers who access via fulfiller view no big issues. I added a menu item within the "SP Config Menu" at the top within serv...
Resolved! How to port testing or traceroute
Hi,I want to run simple network commnads like "telnet xxx.xxx.xxx 443" or "traceroute xxx.xxx.xxx" from ServiceNow. We are configuring firewall ports but firewall admins cannot see the requests from ServiceNow. I want to run simple testing commands f...
Resolved! Modify Widget Body HTML template
Hi!I need to change(translate) the 'Estimated completion' title text but it is not possible to modify anything in the Body HTML template.Then I cloned the widget and was able to modify the text.But then in the Service Portal Page Designer I was not a...
Transform Map with multiple coalesce fields
Hi everyone,I am working on creating roughly 1500 CIs in the "Communications Devices" table, cmdb_ci_comm. I've run into an issue with the Transform, and I'd appreciate any advice you may be able to provide.My Transform Map looks like this:I need Ser...
Resolved! Worknotes not color marked yellow on NEW incidents (not submitted)
Hi,on existing incident records, worknotes have a yellow bar on the left side to distinguish them from additional comments.But on new records, the field is NOT color marked.In my DEVELOPER Instance the fields are not equal on new and active as well, ...
Does Timezone CET works as CEST?
Hello,If I select SLA timezone as CET and I opened a INC in between March - October then SLAs start measuring time according to CEST timezone or not?If not then how can i add timezone as CEST?
Resolved! Filtering List - field type
Hi,I want to display sys_user table in the Field type 'List', on the form. So that users be seen by names and can be select.However I want to display ONLY ITIL group members. But the filter will not work as I can not access sys_user_grmember and fi...
CMDB Questions For Customers
Hi!Is there any default document with questions ,where customers put their answers about CMDB (what they want to track, how deep, separate CMDB data,etc,…) ?The document should be just a guide line for CMDB designers how CMDB should look like at the ...
Integration with Rest API giving 401 Unauthorized error
I am trying to integrate ServiceNow with a 3rd Party system using the Rest API. I am able to call the GET requests however for POST getting 401 - Invalid username/password combo.I have checked the same in Google Chrome Postman and it is working for b...
Closing PTASKS from a freeform board
I am a member of a number of freeform Visual Task Boards in our ServiceNow instance and have a number of PTASKS assigned to me from these boards. Is there a way to close the PTASK from the visual task board without having to go in and mark the PTASKS...
Resolved! How to turn off SMS notification
We turned off SMS notification from notification preferences but the SMS message still keep sending to devices. The device toggle is grayed out but the notification is still coming.
Resolved! How to show the Cannot Read and Cannot Contribute tabs in the KB
How to show the Cannot Read and Cannot Contribute tabs in the KB? I currently do not see them.
