Resolved! Can we use g_scratchpad object in UI policy
Can we use g_scratchpad object in UI policy ? If yes, can we execute UI policy scripts in mobile....
Forum Posts
Resolved! Flow Designer IF statement on a Choice List
Hi All, I am having an issue with Flow Designer. I have a Choice box on a table (sc_cat_item) with integer values (1, 3, 5 etc) that I need to compare to an integer field on another table (sys_user). I can't select those fields together in Flow Desig...
Resolved! How does your organization deal with Stale CIs?
Do you change the status of a CI after a period of inactivity? We leverage the Operational Status field, I was thinking of changing the status of a hardware CI to non-operational after a period of 90 days or so using the staleness metric in the CM...
Resolved! Need help with knowledge article versioning
I am hoping someone can help with the below issues we found when testing knowledge versioning. We have tested Knowledge article versioning in our test environment and at this time we can't use it because: As soon as an article is checked out an app...
Virtual agent : Some catalog items and record producers are not showing in the search result
Hi Everyone, I'm currently working on a Virtual Agent(Search Topic) in which I have used the Script from ITSM virtual agent plugin- sn_itsm_va.VAContextualSearchUtil(). I have 3 test catalogs(2 catalog items and 1 record producers) with Meta tags...
How to attach new workflow version to old records but the new workflow should start from the stage where it is stuck in old workflow
Hi All, Following is the scenario: We have no.of records stuck in particular stage in workflow (e.g branch because of not handling the conditions well). Now what I want to do is "Attached new workflow version to all records but the workflow should st...
How do you export audit history?
I am trying to follow the SN documentation on https://community.servicenow.com/community?id=community_article&sys_id=215d6629dbd0dbc01dcaf3231f96194a where you build the original export of records (which we're exporting Incidents and importing them a...
Changing the default font in service portal
Hi I'm following the steps to include a custom font (Montserrat) from google fonts here is the article: https://community.servicenow.com/community?id=community_blog&sys_id=c95d2629dbd0dbc01dcaf3231f9619ed And I went to the portals and select my sp...
Resolved! Automatically download Attachment associated to Managed Document
The situation we have is that we have created Managed Documents for the purpose of controlling versions and publishing approval. We then "linked" these to a Knowledge Article using the Related Links -> Link to Knowledge. on the Managed document page...
Resolved! Need help on passing sys id to another widget in service portal
Hi, I am learning Service Portal, i have created 2 widgets and added into an page. In the Widget 1 i have a reference type field when i select any record i get the sys id which i want to pass to another widget. After looking at few articles i ca...
gs.setRedirect() not working in after BR
I was trying to redirect a user to some other form after update in incident form. I wrote an after BR in the incident table and added gs.setRedirect('/change_request.do?sys_id='+some_sys_id); It updated the record but didn't redirect the user. Also ...
GlideStringUtil in Scoped Application
Hi I'm running into an issue using GlideStringUtil. I'm getting this error Server JavaScript error Cannot find function base64DecodeAsBytes in object function GlideStringUtil() { [native code, arity=0] it works when I run it in a widget in public, bu...
Resolved! Getting thumbprint for X.509 certificate in keystore
Hi, I am trying to get a SHA-1 thumbprint of private key in a PKC12 key store. I am finding that my call to GlideCertificateEncryption's method getThumbPrintFromKeystore fails silently and due to the fairly light documentation I cannot tell what is h...
Resolved! Really don't like the text editor in the Knowledge base.
I'm really having a lot of fun learning ServiceNow. It's a great way to refresh my practice as an instructional technologist. Having said that, I'm also pretty frustrated at the moment. I've used many different types of information delivery systems b...
Resolved! Service Portal - can we overlay an image at full width?
Hmm...when drafting a question, there's no option to choose Kingston as the version, but that's what we're on (for now). Hello!, I'm trying to get an image to pop up in a modal/lightbox on the service portal, but I can't seem to get it to display cor...
