We are currently discovering CheckPoint virtual Appliances through vCenter, thus, CIs are being created under VMware Virtual Machine Instance. I wonder if it would be possible to retrieve this on IP Firewall Class? If yes, would you be able to point ...
I am attempting to run a report that shows all open incidents in a specific group (for example "Main_Group"), and the state of the Incident Tasks associated with each incident. At the moment if we want to know if Incident Tasks that we've opened to m...
I have created a Templated Snippets and can insert the hyperlink to a KB article. Choosing the response, you can see the hyperlink and actually click into it as displayed in the Response. But, once you use the Copy Paste button and paste to the HR Ca...
I want to add a business rule to project tasks to prevent them from being deleted if there are time entries logged with hours to the task. I have created a business rule:When: beforeDelete: trueOrder: 1 (so that it runs before the out of the box befo...
I need to preview attachment in the record, what should i do?
I am having trouble figuring out the difference between a Guided Visual Task Board (who's functionality I am familiar with) versus a Flexible VTB. Can anyone assist? I checked docs.service-now.com and the descriptions aren't helpful. Thanks in advan...
Hi,I need to populate the u_context (referenced to wf_context) in the run script activity of the workflow, but would need a way to get this into the workflow, any inputs?
[Madrid] I have created an Export Set to transfer some CMDB data to my MID server as .csv file . If I run the "Test Export 20 Records" test, the .csv shows up in the proper place on the MID server. But when I run the full Export Data, the .csv file...
I have an issue where an unauthenticated guest user (as output by gs.getUserName()) can pull a record from a table that has no ACL's whatsoever on it (u_one_time_code), and get the referenced user's sys_id from that record's u_user field. This is jus...
Hello Experts, I have a requirement to add Computers Assets to the AD groups, I wanted to know if they are any OOB Powershell scripts or PowershelModules's on Mid Server Script Files. Like [ActiveDirectory.psm1] to add Users to AD groups. Thanks
Feasibility of Integration of Ansible AWX with ServiceNow. Can anyone help me in getting some artifacts avaiable for this integration? Is there any such use case defined in community? Thank you, Vinitha
Hello, I am working on the use of Knowledge Bases within HR department. For the most part, the out of the box knowledge works in the same way as it does for IT. However, HR agents are unable to flag knowledge articles, unlike itil users that can. The...
What is the purpose of the Virtual Machine Instance class? Our current plugin integration automatically creates server class CIs on the appropriate sub class, as well as creating a nearly duplicate record on the cmdb_ci_vm_object table. I would ima...
Hi, I'm on build Kingston and working on the change management process... I'm trying to find a way to show the group an approver is a member of so that if a user is waiting on approvals they know that they need to chase 1 person from that approval gr...
Is Two Step Checkout possible on the Service Portal? Ours works in Service Catalog but not Service Portal. We are on London. Properties: glide.sc.sp.twostep = true, glide.sc.checkout.twostep = true Yet we see no order confirmation or two step checkou...
