Hi all, We have catalog items where users filled a form to request accesses, softwares, etc.Even though we have created training documents, explaining the use of wildcards, they don't use.Is there a way to allow search without wildcard, or even to m...
I am having difficulty with Guided Tour for the Knowledge Homepage. I am just now beginning to explore the use of Guided Tours. I was able to construct something useable for the Problem application but am struggling to do the same for Knowledge. I...
I have created two custom pages in service portal for Knowledge Article. Under Knowledge menu, I have created on drop down. That drop down will route one of my custom page. Once i click any of the article in the custom page it will move to next cust...
I am building a small service catalog that will have SLA`s. I want to better understand SLA's and OLA's.If I am understanding the difference between the two, the OLA will be attached to individual catalalog tasks. Task 1 has an OLA of 1 day, task 2...
For user account, I have account Expires date on RITM. Using Orchestration, how can I set accountExpires attribute in Active Directory.
Hello Experts, I am facing Issue with Publishing the Knowledge Article.Below are the Steps followed GoTo Knowledge Base->Select the required Knowledge Base->Click on the Create Article button Create the Article and Submit Now Open the Article visible...
We are merging two SNOW instances into a new fresh Madrid instance coming up and I am beginning to research the process of getting the data from our existing CMDBs into the new instances CMDB. Any thoughts or tips would be extremely helpful. Upda...
Hi All, I am pretty new to Service Now development. I want to convert the binary file into a Base64 string. I am downloading File usingAttachment API. Can anyone please suggest how to do it. Below I am mentioning my code to download the binary file ...
I am trying to use a System UI > Field Styles on the Requester field on the Incident form. We have added a string field called Special Handling to sys_user. I am trying to use JavaScript in the Value field. If the Requester's Special Handling fiel...
Hey all,We're configuring some Orchestration activities with the goal of automating user account creation. When using the Active Directory Activities, the activities require the IP address of a domain controller instead of using a hostname such as ex...
Dear all, I try to test the SSO integration of service now and Azure AD. For that I have follow instruction from the link below : https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-tutorial But when I test my connection I ...
I am trying to ETL data out of my ServiceNow instance and into a SQL Server DB. I am extracting data via the ODBC driver, and I'm using SSIS as my ETL tool. I'm running into a problem with my ODBC source in my data flow task. In SSIS, I have create...
Hi everyone,I've seen quite a few threads around this topic but was wondering if anyone actually found success with importing Knowledge Articles with images into ServiceNow, particularly with Microsoft Word and PDF documents. We tried the inbound e...
Hi , I'm using the below code to escape single backslash that is present in my JSON payload json_payload.replace("\\","\\\\"); This works fine when the payload contains single backslash. eg {"name": "\xyz"} This gets converted to {"name": "\\xyz"} bu...
