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Grouping by date/time in Aggregate API

I'd like to use the platform aggregate API (e.g. /api/now/stats/incident), using sysparm_count:true, and group the results by the "created_on" field, using sysparm_group_by:created_on.  The trick is that the created_on field is a glide_date_time fiel...

cburkins by Tera Contributor
  • 3431 Views
  • 7 replies
  • 1 helpfuls

After update Business Rule for Operational Status when Install Status was changes into 'Absent' due to the Discovery Deletion Strategy

Hi I'm new to ServiceNow and not really good at coding. We're are currently using Kingston and wondering if it's possible to create an after update business rule that would automatically change the operational status of a CI into 'Non-Operational' wh...

Sha_pan by Giga Contributor
  • 3079 Views
  • 3 replies
  • 1 helpfuls

Resolved! onChange client script to call UI Macro, but group by incident state - similar to "user_show_incidents"

Customer Support Manager is wanting a pop-up to show a list of incidents for the selected caller. So when a tech enters the customers name in the caller_id field, a report will pop-up grouping that customers Incidents by the Incident state. We basica...

dustinevans by Tera Contributor
  • 2192 Views
  • 3 replies
  • 0 helpfuls

Resolved! Excluding records from clone

Hi,We have some confidential records in the dmn_demand table that are only accessible by users with a certain role.  When we clone production over to our sub-production environment, we would like these records to be excluded because our ITIL users ha...

How to get certification authority/ root certificate/ server certificate for ServiceNow to provide it to third party for Integration

How to get certificate authority/root/server/ certificate for servicenow. I need to provide server SSL server certificate to third party so that it can integrate with servicenow. The certificate I get from web browser lockpad (for SSL) is only valid ...

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ketki_j by Tera Contributor
  • 2428 Views
  • 1 replies
  • 0 helpfuls