I have an import file of about 50,000 Incident records. On the Incident record is a parent field that refers to another incident. I am reimporting these as CSM Cases and I need to update the parent field on the Case record to the new Case we created ...
Hi all,looking for ideas on how people have created clever ways to report on SLAs. Ideally I'm looking to have a report on a dashboard that shows a breakdown of tasks that are closest to breaching their SLA. This way a manager can quickly review th...
I see the function that allows me to list all the user criteria a specific user participates. What about the reverse? It would be nice to see when building out a user criteria what current users would participate within the criteria. Thanks.
How does a user with the itil role create a personal filter from an existing filter? Put another way, if a user filters a list of records, how does that user create a personal filter from that query? The documentation that I have found indicates to s...
Hi allHow can I add extra info onto a Private Task (PTSK) card in a Freeform Visual Task Board (VTB)?I expected similar functionality as on Guided VTBs, where I could specify a VTB view on the table.I've tried to resolve it with specifying a VTB view...
So, while composing a Quiz I need a user to select few answers that are correct - how do I achieve this? Lets say I have new question "My Question" of Multiple Selection type. and i have 3 answers: Answer A (correct)Answer B (correct)Answer C when ...
Hello,My name is Fabian Kunzke and i am currently working as a solution architect/developer. Within the last year i had the pleasure to work with a growing amount of smaller companies interested in the plattform. Each an every project varied in topic...
I have changed the getValue to get the number incident field and it returns the INC...32 number when I use it to my script include. So I think my setup is right. I am using this to check if the current incident has any child incidents on state change...
Hey Guys, Is it possible to change logos using Update Set? I know its a easy to do but I don't have access to the production server as the guy in charge is away.
Can someone please explain what these 2 attributes are actually tracking and where these numbers are being generated from? I have attached a screen shot.Thanks,John
We are currently discovering CheckPoint virtual Appliances through vCenter, thus, CIs are being created under VMware Virtual Machine Instance. I wonder if it would be possible to retrieve this on IP Firewall Class? If yes, would you be able to point ...
I am attempting to run a report that shows all open incidents in a specific group (for example "Main_Group"), and the state of the Incident Tasks associated with each incident. At the moment if we want to know if Incident Tasks that we've opened to m...
I have created a Templated Snippets and can insert the hyperlink to a KB article. Choosing the response, you can see the hyperlink and actually click into it as displayed in the Response. But, once you use the Copy Paste button and paste to the HR Ca...
I want to add a business rule to project tasks to prevent them from being deleted if there are time entries logged with hours to the task. I have created a business rule:When: beforeDelete: trueOrder: 1 (so that it runs before the out of the box befo...
I need to preview attachment in the record, what should i do?
