I am working on getting our knowledge base up and running for the KB Manager. We want users to be able to comment on KB articles, but we want to make sure they are logged in. When someone is not logged in they can leave a comment as "guest" and we w...
Hi all My current client is preparing to move to the GCP for their server requirements. At the momen the CMDB is quite barren which is a nice place to be, but we will need to perform Discovery and provisioning operations. Looking at the documentation...
With Madrid release, we now have more possibilities on the Email Client Template for the Sender Configuration. On the documentation, we have a "script" option Script: Enter a JavaScript script that runs a GlideRecord query and matches it to the tar...
What is the announcement equivalent for the back-end?
We recently started using a free-form Visual Task Board to track items in our receiving room. It's working great, but there's one thing I'd like to change. When we enter a new item into the VTB, ServiceNow plays the default system notification soun...
Hi Team, I would like to know how can i use a UI action to open form in the dialog window ? 1.UI action on the incident form. 2.Clicking on it should open a new record form of a custom table (u_team_activities) 3. Team activities table will be a rela...
In our Service Portal themes we are attaching the fonts to the theme. I went to the sys_attachment table and indicated to include that attachments with the Application File for migration. The update set includes the record entry and a shell of the f...
Hello, It's looks like the 'ref_ac_columns' variable attribute does not work on 'List collector' on the service catalog. I tried the following but no luck https://community.servicenow.com/community?id=community_question&sys_id=43a983e5db5cdbc01dcaf3...
Having an issue with a Flow in Flow Designer triggering incorrectly. Goal: when Incident with short description "Staff Term" is Resolved the flow will wait 2weeks then create a TASK. I have included a screen shot of the settings for the trigger. For ...
Hi folks,I quickly mocked up a CI-relationship/depedency map between different Services (with different Service Classifications) and other CI's such as Applications - using the "cmdb_rel_ci" table and "Depends on:Used by", etc. (I also used the "Pa...
I am trying to create a dynamic workflow approval based on a reference variable. For example, I have a point where a manager of a cost center is required for approval when the cost center variable is selected on the catalog item. For more details int...
Hi, We have a need to process asynchronous work in logical sequence. Now all events must be processed in order, but those with same criteria. By now we have solved this by creating a customized queue having only one event processor on the instance (v...
We are trying to evaluate Normalization Data Services to help with our ever-sprawling list of companies in the core_company table. It seems to work great for the companies that are in the list provided by the service, but we seem to have lots of co...
I am trying to configure advanced work assignment to use chat in the agent workspace. There is concern over how the presence states are set, however. Is there any way to automatically set the status based on activity on the device, similar to Skype? ...
I have a client who would like to see a listing of Fields and Attributes for the OOB Service Catalogue and probably other applications. Does such a reference document exist anywhere Thanks Iain
