Hi, We do have Audio Visual equipment (audio devices, video - TV and controllers). These assets are being managed by IT. As there is no CI class available in the CMDB, need the community advice to know the table/s to be used for these type of asset/C...
I'm wondering if the order of the filter conditions matters when running the filter. Simple examples on the change request table, which one would run faster on average or would it be the same? Filter 1: Active = true Approval = Approved Teamlead Stat...
When I try to paste an external URL that is over 256 characters it gets cut off. Is there a way to increase the number of characters in this field? Thanks
I would like to rename a couple of published workflows. I think I can make a copy with the new name (not sure how to get rid of the old one) but is it possible to just rename the existing published workflow? Thanks
I'd like to avoid submitting without any attachment using record producer. And I wrote a catalog client script as below.But at the point of time, we can't get the sys_id of the submitting record. And it seems that sys_attachment table doesn't have th...
Can someone please explain to me why a record is considered a duplicate?? Using Madrid I have my Identification Inclusion Rule set up and prio 100 is Name (Fig. 01). And as I understand it, if the Name IS unique for a Linux server CI it shouldn't be ...
I only want to show two views Default view and Major incident view for all my ITIL users. How can I achieve this. Kindly advise
We have workflows built out in Workflow Designer but would also like to use the functionality of Flow Designer. Is it possible to use workflows from both of these tools in one application? Additionally, is there any way to include scripting in conjun...
Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Da...
Hi folks,I have a requirement that the logged in user session should not end until and unless the user clicks on logout from the instance. For this functionality, we have "REMEMBER ME" functionality when the instance is accessing directly. But the in...
Hello Friends,I am trying to add icons to the catalog items but they are not getting displayed. I am following below steps;1) Go to Maintain Item and open the catalog item2) Add the icon and update the itemTried with icons of file type PNG with 16*16...
Hi all, does someone know how to achieve translation (for selected localization) of the Bootstrap OOTB DateTime picker? I need to translate the month names and the day abbreviations. This is the picture of the picker: Thank you, Radek
Hi. I have one more account in "servicenow" with another email I wanna delete him. How can do this?Thanks!
I have a catalog item (record producer), where I have added a macro variable which uses a Widget. My understanding is that Widget variable only works in Service portal. If that's correct, then how can I hide the catalog item when user access it vi...
