Update Sets & Import Sets
Hi All,I'm pretty new to ServiceNOW platform. Can someone explain me on the below topics:-1.Import Sets2.Update Sets& also if possible mention the steps to Import/Export Data.
Forum Posts
Add items to cart through script
I am trying to have a script add additional items to a cart when a user clicks "proceed to checkout" automatically. I have tried to write a client script, but get the alert the glide system cant be used. Any ideas how I could add a catalog item t...
Users related tickets are present at one place
Hi All,Currently, if I need to check any open tickets of any user then I need to go to all forms .Example - If I have to check that any incident related ticket is opened by user or not then I have to go to that particular incident and on hovering bes...
Resolved! How to clear the contents of a glide list using a client script
I have a checkbox and a list collector(glide_list) on a catalog item. if the checkbox is checked(true), the glide_list is visible(via UI policy). If the requestor adds items to the glide_list but then unchecks the checkbox, I want to clear the conten...
Resolved! configuration_item vs. cmdb_ci
Hi,My company has been using the service catalog on Fuji for about 1 year. We have been populating the out of the box configuration_item field on the RITM with the names of applications from our CMDB, based on the request. On the task form for RITMs,...
Resolved! Trouble with special characters and powershell orchestration
Inside our AD environment we have several users that have special characters, such as commas or apostrophes in their distinguished names. I've tried using .replace and .split, and various other methodologies of inserting the backslash as an escape ...
Resolved! Audit sys_user table?!
Hi,I asked this question long time ago our Partner and SNC on hi. Do you recommend enable audit on sys_user table?I got answer it might infuence on performance. What is your experience? Maybe it's not a problem in last versions: Helsinki, Istanbul.Ma...
Resolved! Create a dynamic query to return all tickets opened by members of a specific group
I'm unsure if this is possible, but, we have a user who would like to view all tickets opened by members of a specific group. So, the user could specify which group they wanted, and it would show all the tickets opened by all members of that group. I...
workflow using incorrent MID server
I have an application that uses a custom PowerShell activity. In the original test instance with a single MID server it worked just fine. When brought into the secondary test instance where there was a preexisting MID server I ran into some issues ...
Knowledge article Excel bulk import template
I would like to start writing knowledge articles and wasn't able to find an Excel template to write it in. With other IT service management tools from HP and BMC, there's an Excel template that I could use to fill out and subsequently use to import...
What is the definition of "Knowledge Use"?
I see the OOTB report on "Knowledge Use", which seems to list anytime someone looks at a knowledge article. There is a column called "Used" which shows true/false values...but comparing the TRUE items with the Relevant Knowledge report, they don't al...
Printing the Knowledge Base
Hi All:Is there a way to print all of the articles in a Knowledge Base into "Word-like" documents? We have a requirement to make a physical runbook out of a KBase and I'd hate to do it one by one if there is an easier way.
Create parent child relationship automatically on related list
I have two tables I have created. One as the parent and one as the child. When I click "New" on the related list of the child table, I want the parent record # to default into the child record that is created, similar to parent and child incidents....
Resolved! How to set password on sys_user from script in a SCOPED APP?
I know that when in global you use setDisplayValue() to set the password and that works fine, however in a scoped app setDisplayValue() is not an option. How do I do this? setValue() does not work, nor does gr.password = "blah";//with an gr.updat...
Resolved! Showing RITM Variables via workflow script
I'm working on a Catalog Item that allows users to request access to 1-20 databases. I defined variables for each of the databases and change which are displayed based on how many the user requested. I get the variables to display properly in the...
