user approvals not being added to approval history

[lisac]

I have Catalog Items with group and user approvals in the workflow.   For some reason, the User approvals do not get recorded in the Approval history.   Do I need to change something for these approvals to be added?

[Chuck Tomasi · Accepted solution]

Hi Lisa,

Can you help me understand what you are referring to when you say "approval history"? A screenshot would be most helpful.

[lisac]

On the RITM there are 2 levels of approval; group then a user approval. When the group approval gets approved the approval information is populated in the approval history field but when the user approval gets approved, no approval information is added. see attachment.

[Chuck Tomasi]

Hi Lisa,

The Approval History field is much like the comments or work notes. It's a journal field on the task table that you can write to. I suspect there is a script somewhere attached to the group approval activity or script include that updates that field. There's no logical reason you couldn't do something similar for a user approval (or anywhere else in your workflow) to update that field with a Set Value activity or Run Script activity.

http://wiki.servicenow.com/index.php?title=Utility_Activities

[ch_naresh207]

Hi All,

Have you fixed the above issue.