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Keeping knowledge up to date

Hi Everyone,My knowledge site has plenty of knowledge articles. To help ensure the knowledge stays fresh, we have implemented a strategy where each document is reviewed by the owner once a year.On paper this looks great.   In practice however, it's s...

bryanalff by • Mega Contributor
  • 11096 Views
  • 20 replies
  • 11 helpfuls

Resolved! Catalog UI Policy Builder - Skipped Item

We had a catalog item which worked fine in Eureka but post Geneva upgrade has failed. The catalog item essentially evaluates options from a table and popluates the drop down based on availability of equipment. It is a checkbox which then displays a d...

Perwyn by • Giga Contributor
  • 3261 Views
  • 8 replies
  • 0 helpfuls

Server ip address in cmdb

Hello,What would be the best practice to store multiple IP addresses for Servers in servicenow.We don't have discovery. Server Data has been maintained manually by class owners.We are loading the last piece of server data outside servicenow. These se...

snowtech1 by • Tera Expert
  • 5994 Views
  • 4 replies
  • 1 helpfuls

Resolved! Prices not updating in cart for Lookup variables

I think this may be a bug but wanted to check with other community members to see if anyone else is experiencing this. We're using Lookup varibles (both Select and Multiple Choice) and have defined prices for the options. The prices do display proper...

brian_ by • Tera Guru
  • 3855 Views
  • 5 replies
  • 0 helpfuls

Resolved! Need to kill process on dev instance

Hi there ServiceNow Gurus!This is my first post on any ServiceNOW community forum, so please be gentle. I am a n00b. As my first post will demonstrate definitively Here's my problem.I have written some very exciting Script Includes that do lots of wo...

stephenmckay by • Kilo Contributor
  • 7290 Views
  • 5 replies
  • 11 helpfuls

How can I "Un-Retire" a retired article?

Hello.     I am attempting to bring a retired article out of its retirement.     It was previously in the published state, and the author accidentally hit the "retire" button.     In reviewing the article's properties, the state is "Retired (in progr...

raphaelweb by • Kilo Explorer
  • 6055 Views
  • 4 replies
  • 2 helpfuls

How is the special instructions field on request form gets updated with the value that is filled in the special instructions field on the cart preview screen

Hello,The special instructions field on request form gets updated with the value that is filled in the special instructions field on the cart preview screen. I want to know what's behind this. Please share any kind of information you know about this....

harsha328 by • Tera Contributor
  • 4682 Views
  • 5 replies
  • 3 helpfuls

Resolved! Email Scripting Help - Catalog Task Variables

I have an e-mail script (which I originally got from a post here and modified - thank you SN community!) that I use to print the true / not empty variables of request items in various e-mails. It works beautifully, but I'd like to modify it to be use...

chaselong by • Mega Expert
  • 3024 Views
  • 4 replies
  • 1 helpfuls
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