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Integration with file transfer tool

Hi All, I'm looking for an approach to perform integration with ServiceNow and a file transfer tool. Use case : External vendors upload the file to the file transfer tool and the tool will trigger an email to ServiceNow with the folder name and file ...

sajin1 by Tera Expert
  • 1517 Views
  • 3 replies
  • 0 helpfuls

Resolved! Html tags are not honored in business rule

Hi, I have an outbound REST API that needs a text to be formatted as follows because the target system needs html formatted text. This is an enhancement for xyz<br/> Process xyz is carried out manually<br/> Please automate xyz<br/> In my busines...

cc11 by Tera Contributor
  • 2196 Views
  • 6 replies
  • 1 helpfuls

Resolved! Activity Journal

Would anyone be able to answer the following questions I have on Journal fields? This is my first post to the community so apologies if it's a one question per thread. Is there any performance impact to ServiceNow when more fields are configured to ...

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travisg by Kilo Contributor
  • 2246 Views
  • 2 replies
  • 2 helpfuls

Call a script include from dictionary entry?

I have a field that when I click it, I only want to see certain options dependant on if another field is populated or not. If it is populated, I want to use the populated data to determine what is going to happen with my first field. That's the overv...

Dan51 by Giga Contributor
  • 2003 Views
  • 3 replies
  • 0 helpfuls

Restrict access to Catalog Item Variables by role

I am trying to restrict access to Catalog Item Variables by role.  The variables should always be available when the user is submitting via Service Catalog.  Once submitted the values of catalog variables should be restricted (RITM, SCTASK, and repor...

ben510 by Giga Contributor
  • 1494 Views
  • 2 replies
  • 1 helpfuls

Resolved! Password Reset Enrollment

Hi, I am enabling password reset application in London version and have below questions on enrollment. We would like to use google authentiator for two factor authentication. It works perfectly fine if user go to servicenow and enroll himself to Goog...

Resolved! Copy of OOTB Service Portal not translating

Could not see this covered anywhere else.Why is it that when a copy is taken of the OOTB Service Portal index page (using the Clone Page UI action), when previewed and the language is changed, a lot of the widgets do not translate.E.g Taking a clone ...

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Resolved! pass credentials into powershell activity

I'm trying to build a custom PowerShell activity that will run Invoke-RestMethod against my instance to pull an attachment to the MID server. I have a service account built in ServiceNow with permissions to do this. When I run my PowerShell script on...