Resolved! How to get only hours on Date/Time field on Script Include?

How to get only hours on Date/Time field on Script Include? I'd like to compare current "hours" of Glide time and "hours" of sys_created_on (Date/Time type).

Resolved! Unique Key violation message when updating request short description

I'm trying to update the short description on my request with the requested item's catalog item display value with an on after business rule. The script works and the short description is updated but I keep getting a message like Unique key violation...

Resolved! user approvals not being added to approval history

I have Catalog Items with group and user approvals in the workflow.   For some reason, the User approvals do not get recorded in the Approval history.   Do I need to change something for these approvals to be added?

Resolved! current.variables.<variable name>.getDisplayValue() returning a string of nonsense

I have a workflow that has a run script activity that sets the RITMs short description like this: current.short_description = current.cat_item.name + " - " + current.variables.<variableA>.getDisplayValue(); This has been working correctly until now. ...

Resolved! Difference between admin, system, guest and glide.maint?

Hi,  Can someone please explain what is the difference between admin, system, guest and glide.maint accounts? Any help will be much appreciated. Thank you!  

Resolved! ACL's on KB articles . please read the description and any help would be deeply appreciated

We have a requirement that when a person creates Knowledge article named  'Read Access to Managers' under knowledge base 'Business Work Procedures' then the knowledge article should be visible & read only by the members in the group 'Managers' . If a...

Resolved! For service portal search sources, how can we change which parameters are used in Typeahead Search results?

We're using typeahead search for knowledge articles but want to display those using the kb_article_view page.  After the London upgrade, we are seeing that our typeahead search results for knowledge articles are using the same URL format... https://i...

Resolved! Change state handler in UI action

We are using the SN recommended code for enforcing some UI rules when a user clicks on a 'Review' button on the change form. This allows us to enforce the UI rules just in time before a user gets ready to move the change request to the next state ver...

Resolved! Service Portal stuck on Submit

I've found a problem with Record producers in the Service Portal:When clicking on Submit, it hangs on the Submitting (before the message appears at the top) and doesn't go any further.Happens on any Record ProducerWorks ok on Catalog ItemsWorks fine ...

Resolved! Max length for an Int field not working?

Resolved! Reading Node Log File Browser Entries

Hi Experts, In the node logs, what does the number highlighted in green below represent? I see each node log entry has a number in brackets after the timestamp. 2019-04-02 22:36:26 (406) Default-thread-12 SYSTEM txid=c2f47a56bb84 Logging event: SNC.A...