HI, We are on London. We have knowledge articles we need to have a specific background color for. We add the HTML tag <body style="background-color:blue;"> to the source code of the article. Once we save the HTML is stripped out. How do we change t...
Hi Community, I've been at this for quite a while to figure out the cause. I've built a Record Producer which is supposed to create a request IF AND ONLY IF the record submitted is valid. This Validation happens by using an external system so i have...
Hey Community, Was wondering if someone could assist me in my travels through the SN universe. Currently email responses only either reject if reject is clicked or if they respond with text and dont hit approve/reject. Approvals process only if acc...
Hi, For a requirement, we changed the field type of Description from String to html and used for few days. But now we decided to change it back to String type. The problem here is when we changed back to String, we see some tags in the existing recor...
Hi all, I have been requested by the customer's security team to provide Servicenow architecture in a security perspective. Customer wants to ensure his data is private. By private he is planning to encrypt it himself or manage the encryption keys to...
Hi I want to know where this function script is available. This function is working and getting contracts also, but I need to update that script. searched in script includes, not available please help to find that script Thanks Narsi
Is there a way to capture/insert the Inbound REST transaction immediately into a custom table when it gets invoked... I would rather have everything in one table to look at and report, than going to the Node log File or Browser to search for transact...
I am new to Servicenow so please forgive my lack of knowledge/terminology. In the Enterprise CMDB Dashboard my AD/DC servers are not showing up after discovery in the Infrastructure/Directory Servers. I have a few others that do not show up as well s...
We are on Jakarta, and using versioning for knowledge articles. My concern is if we send a link to an article, and then it is superseded by a newer major version, the link is still to the older version. Is there a way to use a link that will auto...
When I attempted to clone one of my instances to another instance. The source instance had attachments on the records but on the target instance, the attachments were not there after cloning completed. I verified the data, records were cloned success...
Anybody know what the purpose is of the table called cmdb_ci_appl_now_app? There is also an extension of this table called cmdb_ci_appl_now_app_comp. I can see these tables in both our Kingston and our London instances. But they have no records.
Hi, I've got a couple of questions 1. So one of our CMDB admins accidently deleted a CI that has been used in a lot of records historically (around 200 000 records according to our estimates) and we went ahead and restored the CI using the "undelete"...
Hi Team, I am facing issue with REST base authentication. In this case, i don't have to use basic authentication but its kind of SSO cookie token (generated separately which is getting without any issue) and pass it through REST header. While test it...
I started working on a simple video playback widget for a service portal and ran into something strange. When I put the following code in the HTML section of the widget I get the following results;<div> <nav class="fit-content"> <ul class="...
We have had some approvals where were raised on Friday but they expired on Monday because the Timer activity in the workflow has Timer Information > Duration = 3 Days. To prevent this, I attached the Schedule "8-5 weekdays excluding holidays" to the ...
