Resolved! Contextual search for one catalog item
I wanted to add a contexual search for a short description field. Can any one help me how to do that?
Forum Posts
Resolved! Email Scripting Help - Catalog Task Variables
I have an e-mail script (which I originally got from a post here and modified - thank you SN community!) that I use to print the true / not empty variables of request items in various e-mails. It works beautifully, but I'd like to modify it to be use...
How to add attribute "ref_ac_columns_search=true" for catalog item variable(sys_user reference).
How to add attribute "ref_ac_columns_search=true" for catalog item variable(sys_user reference).
Resolved! How to cleanup proliferation of OS choices on cmdb_ci_computer
I have discovered that some transform maps have been creating new OS choices for cmdb_ci_computer or tables extended from computer.I have figured out a way to prevent this going forward, using by WindowsOSNameHelper().formatWindowsOSName(source.u_ope...
Terms & Conditions in Catalog item
How to insert a Terms & Conditions PDF in to my Catalog item with Name & Signature & I accpet Button as 3 variables based on the Slection of Country as Check Box.
Resolved! Keep formatting of text when copied into a variable
I have enabled the New Call feature in ServiceNow (Fuji) and have an inbound action that pulls emails into the system into a new call and then I choose if it's a request or an incident. If I chose request then it will be one catalog item called Qui...
approve a service catalog request without itil role
Is there a way to allow users or groups the ability to see and approve/reject service catalog requests without giving them the ITIL role?I have created a workflow on the sc_req_item table that seeks approval by the requesting user's manager and when ...
Catalog Task Child/Parent Related List
Hello,I am looking for a way to have a Parent/Child relationship on a Catalog Task which is associated with my RITMs. I looked around "Configure Related Lists" on the Task form but I was not able to find anything that would help here. Am I overlookin...
Resolved! Owners and Managers can publish articles for Knowledge Bases they don't own / manage
I just realized that KB owners and KB managers can publish articles or change the workflow of articles submitted on Knowledge Base they don't own or manage, say:Knowledge Base - HROwner: HR DirectorManager: HR ManagerWorkflow: Approval PublishKnowled...
Resolved! Getting reference field value in client script
I have a record producer where Department , CostCenter is added. CostCenter is dependent on Department. All these values lies in cmn_department table.i added a Catalog Client script to pickup the values But it shows sys_id instead of values since Cos...
Resolved! Populate RITMs with Configuration Item
I've been running live in ServiceNow (Geneva) for a few months now. One major mistake I made in the very beginning was that my Catalog Items are not recording a Configuration Item on the RITMs. Obviously this is a major problem when it comes to repor...
Resolved! Auto-populate Short Description with Text
Right now, I have a script that auto-populates the short description in the Requester Information, with what it inputs in the Server Name variable as shown in the attached image. The problem is, it only pulls the short description and doesn't add the...
Resolved! How to hide a list collector On Load
I am trying to hide a list collector on my catalog item at form load but it does not seem to be working. This is a fairly easy thing to do and it works great for other controls but not the list collector. Any ideas?I've also posted on a related threa...
Resolved! Variables not showing on task
Good after noon guys - It is me again lol I am noticing that Tasks are not showing variables. Tasks have the Variable Editor in the Slush bucketWhen I go to the Workflow Activity Form for the task again, "Variables" is thereBut the slush bucket does ...
Resolved! How can I create a number type field as a variable in a catalog item?
Hi,I want to creat a variable which takes only numbers.Note: It should consist of minimum 12 numbers.
