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Resolved! Firefox session time out.

Has anyone experienced an issue with their Service Now session timing out only in Firefox? In IE, Chrome and Safari the session stays logged in with the "remember me" box checked, but the checked box on Firefox still has the session time out.

jasonz_ by Tera Contributor
  • 2350 Views
  • 3 replies
  • 1 helpfuls

CI relationship Editor

Hi every one.I am facing issue with ci relationship editor. i have created read/write/create acl on cmdb_rel_ci table and read/write/create/edit_ci_relations on cmdb_ci_server. But user are facing issue with creating relationships like they are not a...

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shivamk676 by Kilo Explorer
  • 1766 Views
  • 4 replies
  • 0 helpfuls

Parent group Member is a Child groups Members?

Hi I want to know if it's possible to see members in parent group also as a member in childs groups. I have a parent-childs relationship, some user are in parent group and some are only in chids groups. My question is: when I assign a task to a child...

giuseppem by Kilo Sage
  • 1387 Views
  • 1 replies
  • 0 helpfuls

Approval Due Date and Workflow Duration

There is a field in Approval (sysapproval_approver) called Due Date which seems to be the due date for that approval in the workflow.There is also a field in Workflow Stage (wf_stage) called Duration which is the default duration for that stage of th...

barron by Kilo Contributor
  • 4493 Views
  • 2 replies
  • 2 helpfuls

workflows - branched IF conditions

I previously had this working from the mini-lab https://community.servicenow.com/community/develop/blog/2015/10/18/mini-lab-workflows--playing-with-the-if-activity#comm…   On a different project now and I want to employ the same again...I am struggli...

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mrswann by Kilo Guru
  • 4900 Views
  • 10 replies
  • 3 helpfuls

Resolved! Urgent: Tags are not visible in database view

Hello Experts,   I have a database view of change table and a custom table. in the custom table i have a field reference to change table. using this field i have joined the two tables. now in the list view if i add tags (of change request table), the...

Ahmmed Ali by Mega Sage
  • 1086 Views
  • 4 replies
  • 0 helpfuls

Mobile Styling

Has anyone changed or add some style sheets for mobile? I need to have bigger fonts and bigger icons for mobile.   Any solution would be appreciated.

Community Alums by Community Alums  
  • 1092 Views
  • 3 replies
  • 0 helpfuls

Resolved! Can you link related knowledge articles?

We have reference articles that provide an overview of a particular system or application.   I would like to be able to link issue resolution and procedural articles to the reference article - like a parent/child relationship or even a related links ...

msrdm by Kilo Contributor
  • 3047 Views
  • 6 replies
  • 7 helpfuls

Yellow work notes field

What would cause a user's work note field to turn yellow and lose the post button?  A note can be saved if the user enters a work note in the yellow field and saves.  But the user cannot see the worknote.

ben510 by Giga Contributor
  • 1087 Views
  • 1 replies
  • 0 helpfuls

Resolved! Changing Text on a Service Portal Page

I have a "Report an Issue" page that a vendor set  up with a block of text at the top that I need to change, but I can't figure out where to go to change it.  Any help would be appreciated.  Below is a picture of the page. 

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Lacy2 by Kilo Explorer
  • 1235 Views
  • 2 replies
  • 0 helpfuls