Hi Folks,We've been using ServiceNow since Sept 2012 (we went live with Berlin). We currently don't use Knowledge Management in ServiceNow, so I'm just having a look at it in our development environment, trying a few things, and reading as much as I ...
Hi everyone! Recently, it was 'announced' that all IT requests for services will be entered and fulfilled through Service Now. Yay!! The fine print -- they want one form. Zoiks! Let me add a few numbers here... we have ... roughly 30 services ...
We are using the SLA plugin. I am trying to create an SLA which pulls the duration from the Catalog Item delivery_time field rather than the value specified on the SLA definition. Can anyone tell me how to do this? Can anyone tell me the purpose of t...
Hi,I am trying to make a field look up select box variable type. Can I do the dot walking like current.variable_pool.reference_field.fieldnames?The lookup selectbox gives us a nice look way than reference, but reference field has a advantage of dot...
I'm trying to create a link from our company's intranet to a knowledge article in SN. I can get the article to display by itself but need it to display with the left nav and top banner showing.I've been experimenting with options discussed on http:...
Hi AllWe have a link to Knowledge Articles in the various modules in Service Now, however when the link is clicked it takes you directly to kb_knowledge table. What they actually want though is to go directly to the Article in kb_view, this is so the...
Is there any way (in the base product) to change the layout of the homepage in any way? Currently, it lists all the topics (and not categories) for us and I was just wondering if it's possible to do anything different with that. Thanks for your help!
Im wondering is there a way to add a header to a UI Page? I am working with the kb_view UI Page and I am trying to give it the same feel as the rest of our CMS.
Hi, SNC, A question I have been wondering about quite some time - in Lists, when you use the Go To search functionality, depending on which field you search, you are provided a default operator, which is not always the most efficient one. One exampl...
Hi We have an Excel sheet with an overview of some of our main applications/business services, database instances and integrations. What would be the best practice to move these into ServiceNow? I'm a bit lost on how to use Software Models vs. Busin...
I have a business service CI called "Outlook" and it is supported by two groups, depending on the issue (server or desktop). How can I display this in the CI form?
Greetings,I am attempting to use a list collector on a catalog item to display, and allow the customer to pick from, values contained in a custom table. Unfortunately, when accessing the catalog item as the customer, the list collector is displaying ...
I have been asked to set up quarterly tasks for Windows Updates. First we have created a new table called u_planned_maintenance_tasks (which is an extension of the task table). We have specific fields we will want filled in: Short Description (...
We had a user report that he can see all requested items from any user. This happens when he click on a link he got for one of his RITM's and then he click on the green back button (see screenshot below) in service now. How can we make it so that...
I've created a button for end users to select a shipping method for purchase requests. A glide overlay window pops up and gives them their choices. Once they make a selection, there is a button called "Ship It" that they click. I would like thi...
