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Resolved! What OLA and UC stand for ?

Dear all, I am actually learning service now and comes to some point in test question of SLA, OLA and UC where they gets configured. Answer was in SLM menu (Service Level managment) What is OLA and UC anacronym stand for ? regrds

wakespirit by Kilo Guru
  • 10679 Views
  • 5 replies
  • 12 helpfuls

Compliance in CMDB Health Dashboard

I have set-up the Compliance in CMDB Health Dashboard for Windows and Linux Servers( both Physical and Virtual), and ran the scheduled job for Compliance.  The Compliance Scorecard displays as 60/24359. The percentage is shown as 99% Can you please h...

Aishwarya38 by Kilo Contributor
  • 2749 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hyperlinks in inbound emails

When an inbound email reaches the Production instance, an Inbound Action will read the email headers, body, etc. and fill out an initial record. For my instances, any text within the body of the email is transferred to the Description field of the re...

dbrown008 by Kilo Contributor
  • 1607 Views
  • 1 replies
  • 1 helpfuls

Resolved! Override a default value

We have an 'Impact' field on our Incident form that defaults to 'Moderate' for all submitted tickets.  How can I override this value for tickets that are submitted with a Category of 'Network'?  We would like tickets with this category to be 'High' p...

smithro by Tera Guru
  • 2283 Views
  • 2 replies
  • 0 helpfuls

Resolved! Select Box value not showing on RITM/TASK

I currently have a select box variable with no actual "choices" defined. On the catalog item (submission) form, a catalog client script dynamically adds options when the page loads. Once the form is submitted, the database stores the selected text va...

Resolved! Use of Workflow and Workflow state

Dear all, I am learning nfrom scratch the Service now platform as I am totaly new for it. I come to a point about workflow process for exemple in an order processing task. At one point of the Self pack fundamental training a chapter is explaining Wor...

wakespirit by Kilo Guru
  • 1970 Views
  • 3 replies
  • 0 helpfuls

Dynamic URL in 'Annotation' on a form

Hi, thereI have an URL in an 'Annotation' on a form, which opens another web site in a new window/tab. I wish to append a parameter to the URL so that it opens the target web site with a string in a search field on that site automatically. Here below...

ABR Website Link.png
leonverster by Kilo Contributor
  • 5087 Views
  • 4 replies
  • 3 helpfuls

Resolved! Close GlideModal from Angular/SP Page within it

Hello everyone, the constellation I am trying to make working is the following:  - I have a UI Action in the backend UI say to report time worked on INC - in the GlideModal of the UI Action I open the SP page in the iFrame - I need to close the Glide...

yevgeniypro by Tera Contributor
  • 1828 Views
  • 2 replies
  • 5 helpfuls

Dealing with email replies

We have an issue were INC are created for every replied to email, and is creating multiple tickets for the same issue.   Our clients do not send emails strictly to ServiceNow but its redirected from a ServiceDesk Email account on Exchange.   Our clie...

quentin_cobb by Kilo Contributor
  • 8144 Views
  • 9 replies
  • 0 helpfuls

Resolved! Field not visible when impersonating.

Hi, I have a reference field (Reporting code) in my custom table(Relocation) which is visible in admin role. When I am impersonating it to other user, the field is invisible. I have attached the screen-shot of the field for reference. Can someone ple...

Alok21 by Giga Expert
  • 1564 Views
  • 4 replies
  • 2 helpfuls

Resolved! Add preview field to the 'Edit Members' form

A screenshot will say a thousand words... I get to the screen below via the Change Request > Affected CIs related list. What I would like to do is add an extra field to the highlighted section below (because sometimes the default information is not s...

find_real_file.png
adrianps by Kilo Expert
  • 1440 Views
  • 4 replies
  • 0 helpfuls