I have two Modules of type List of Records for the same table. Module one, let say Open, shows the list view for the default_list. Module two, lets say Processed, show the list view for processed_view. How can I accomplish this without the user ch...
Hi all, I have found an issue in our instance when adding a menu item to the out of the box SP Header Menu. Am I doing it correctly? The item is a simple menu URL with "sp" and the name is Service Portal Home. Merely a menu item to take you back ...
Does anyone have a shortcut/quick and easy way to purge a table in CMDB? I am trying to purge cmdb_ci_computer (in a non-Production instance) and it is hitting a timeout if I do it from the front-end. I have tried: - Deleting all records in the table...
Can anyone help me change the font size of Form Section Captions? I have gone into System UI > Form Annotation Types and increased the font size of some of the Section Separator's. The problem is that the Section Separator text is larger than the S...
There are a lot of questions regarding workflow and variables but none that seem to answer my question. I am using a workflow to create a task from a Requested Item. This is a facilities task. I am trying to pass the variables completed on the f...
Hi, I'm looking for the possibility to change the short description of RITM's once the user requests specific items. I was looking at options for the workflow, but the workflow I'm using only allows to change the Catalog tasks. In another topic it sh...
I am trying to configure the Knowledge (out of the box one) so that any active user can read articles. The problem that I am experiencing is that while any active user can see the article, they are not able to view/access it. It always displays the m...
I am creating Categories in a Knowledge V3 KB, running under Geneva.Not only can I not find how to change the sort order of the Category entries, I can't even figure out what order they're appearing in - it's not alphabetical, and it's also not the o...
Hi All, I would like to understand the concept of load balancing in servicenow. 1) At one instance let us say 10K users hit the instance then how servicenow provide seamless user experience without any performance issues. 2) Also if REST API calls ar...
Hi All, I have created new quiz with some 10 questions. After completing assessment its taking me to page called "assessment_thanks" and it has just message to say "You have completed this assessment". I need to display result like 7/10, may be in th...
I have created a widgets which holds fields created by with html tag.(ex. <input type="text" name="message" id="user_input">). I would like to fetch the data entered in that field to my client or server side. How can we do that?? Please suggest....
Has anyone experienced an issue with their Service Now session timing out only in Firefox? In IE, Chrome and Safari the session stays logged in with the "remember me" box checked, but the checked box on Firefox still has the session time out.
Hi every one.I am facing issue with ci relationship editor. i have created read/write/create acl on cmdb_rel_ci table and read/write/create/edit_ci_relations on cmdb_ci_server. But user are facing issue with creating relationships like they are not a...
Hi I want to know if it's possible to see members in parent group also as a member in childs groups. I have a parent-childs relationship, some user are in parent group and some are only in chids groups. My question is: when I assign a task to a child...
There is a field in Approval (sysapproval_approver) called Due Date which seems to be the due date for that approval in the workflow.There is also a field in Workflow Stage (wf_stage) called Duration which is the default duration for that stage of th...
