Populating the "Company" field (of an "Affected user" on a Record Producer) on the Incident form

[Marlowe Klingv4]

Hi

I'm totally new to this, so please bear with me. And, if you know of a particular place I could get further information, please let me know. Anyway, here's what I'm struggling with:

We have made a form for submitting an incident using the Record Producer. On this form, which is displayed on the Service Platform, we have a field that populates an "Affected user" field on the Incident form. What we would like to do is that we would like to populate the Company field on the Incident form with the name of the company that the "affected user" belongs to. We were told that this could be done from the Record Producer and that wouldn't have to use a script. However, I cannot find a way to do this. So, if anyone have a potential solution for this, I would be very grateful. If the solution requires scripting, I will do my best to apply that correctly as well.

Oh, we're on a Kinston Developer Instance.

Kind regards

/Marlowe

[SanjivMeher · Accepted solution]

You can add script to the record producer What It will Contain->Script 

current.company = producer.affected_user.company;

please use the fields according to your Record Producer and Incident field.

[Marlowe Klingv4]

Dear Sanjiv and Pradeep

Thanks for you quick response. I tried and it worked great! Thanks a million! 🙂

/Marlowe

[Pradeep Sharma]

This could be done via Record producer script i.e

current.company = producer.PASS AFFECTED VARIABLE NAME HERE.company;

Screenshot for reference.

https://docs.servicenow.com/product/service_catalog_management/concept/c_PopulatingRecordData.html

-Pradeep Sharma

[Marlowe Klingv4]

Dear Sanjiv and Pradeep

Thanks for you quick response. I tried and it worked great! Thanks a million! 🙂

/Marlowe