All, We would like to get some feedback on best-practice and tried methods on several CMDB-related questions.Second one: What would be (conceptually and in practice) the best way to add Virtual servers to the ServiceNow CMDB. Virtual Instance does n...
I would like to know what the suggested best practice is for removing knowledge articles. This is of particular concern when it's an article that has not been published yet and is no longer required. Currently Published articles that are no longer...
It is a recommended practice to have "if (isLoading) return;" as the first statement of the onChange functions. It was suggested to me that there may be exceptions to that rule, but nothing specific was identified. What should I consider before I u...
Knowledge Centered Support theory tells us not to go looking for knowledge to improve; the users will tell us what they need. However, when you're launching the knowledge program, it's very helpful to promote managerial engagement by starting the c...
I have two variables variable1 and variable2 in a catalog item. variable1 is a choice field and variable 2 is a reference field.Is it possible to use variable1 value as a reference qualifier in variable2?
I have a JDBC connection to execute a SQL query and it's returning the following error below. When I run the query in SQL Management Studio it returns the data just fine. Has anyone experienced this error message before? MID Server reported error: c...
Anybody knows why the link Communicate Workaround in a problem, which is a UI Action that comes Out Of the Box (OOB), returns an "Undefined Value" in the incidents related to this problem instead of populating with the WorkAround field content? Acc...
I have a Business Rule with a custom script. The task of this script is to get the JSON of a Change Request by calling a REST messageFor this REST message call, the sys_id is the input parameter. How can I get the sys_id for the current Change Reque...
So what my organization has done is setup a custom field in the Knowledge form that is the 'Target Audience' with selections of ['-- None --', Public, IT, Customer Service, Application Services, Infrastructure, Project Coordinators]. What I am task...
Hi,I've got questions about history information of an Asset. Is it possible to 'click' on an Asset and find historical information about it, such as incidents, requests CMDB updates etc.? (stuff that earlier have been associated with the Asset)Or is ...
Hi,I have a situation where I was testing knowledge base and I have over 8000 tickets I want to delete.Is there an easy way to do this rather than 100 at a time. Thanks Steve
Hi there,I have created a 'Depends on' relationship for business services as shown in below figures.I want to know the table where these relationship is getting stored.I have a requirement like,we need to have a reference field 'Service' (which refer...
Hi,I ran a transform map and forgot to turn off colesce on a field. In doing so, 200+ items got their description overwritten. If I look at each catalog item, I see version. I can go through each item and revert back to the previous version, but tha...
Hello All,I need to be able to attach a knowledge-base article to a catalog task in a workflow by using a script within this catalog task. Nothing that I have tried has worked yet. The biggest problem with this, as far as I can tell, is that I ca...
Hello! I'm trying to setup a sc task so it will assign the assigned to to a person from a reference field. IE it_owner (which is a reference field for sys_user) I have tried the following with no luck and have referenced both :set assigned_to i...