Yellow work notes field
What would cause a user's work note field to turn yellow and lose the post button? A note can be saved if the user enters a work note in the yellow field and saves. But the user cannot see the worknote.
Forum Posts
Resolved! Changing Text on a Service Portal Page
I have a "Report an Issue" page that a vendor set up with a block of text at the top that I need to change, but I can't figure out where to go to change it. Any help would be appreciated. Below is a picture of the page.
com.glide.sys.TransactionCancelledException: Transaction cancelled: Available memory is almost depleted
Hi Everyone, I have requirement to order a catalog item through transform for 22k records. So i have used cart API to achieve this functionality. I ran the transform map, but after running for 2 hours it throws an error "com.glide.sys.TransactionCanc...
Resolved! ODBC Issue - Disk Cache file size limit has reached[10215]
Have just taken over a routine from a colleague who has left so bit of a newbie. Task has been running smoothly for ages, but we have suddenly started receiving the following error OLE DB provider "MSDASQL" for linked server "SERVICENOW" returned mes...
Resolved! Service Mapping (Top Down) and Discovery (Horizontal) Products...Are they required to both be purchased to just use Service Mapping or can Service Mapping exist without having Discovery?
We are on Kingston patch 6 We are trying to get to the bottom of what is actually "required" to own and exist in our environment to enable Service Mapping to work and map our business services. We are going to be using our CMDB as a repository of da...
Resolved! Approver delegate emails
I've built a way to notify approver delegates whenever their delegator has a new approval request, so I thought I would share it here. I used another post that did something very similar and just modified it to do what I wanted. I know the delegation...
ServiceNow handling GDPR
Does anyone have any information on how the ServiceNow platform will handle GDPR (General Data Protection Regulation). I realize there is a K17 lab on the topic but none of our contacts at ServiceNow seem to be familiar with the regulation at all. ...
Resolved! Need to convert catalog variables into JSON and store it as a variable to use it in workflow
Hi, I need to convert catalog variables (application, application process, environment, versions and components) selected by the user into JSON format so that I can use it for deployment in the workflow. Below is the format: { "application": "hello...
Before Business Rule for Knowledge Articles
I'm attempting to edit the script from this article but it's not working.: https://community.servicenow.com/community?id=community_blog&sys_id=264e66addbd0dbc01dcaf3231f96196c I'd like to limit access based on a different field on our user records. F...
Resolved! Blank page after submitting request on Service Portal
We recently cloned Dev over QA.On Service Portal, after clicking on Order Now and submitting the request, it is redirecting me to<instance>/sc_catalog.do page and it is a blank page.In dev instance, I am not seeing any blank page and it is working fi...
How do I get my own font on ServiceNow Portal?
I could think of two ways to setup any custom font for ESS Portal.(a) Using Google Font:The steps involved:#1. Go to Google Fonts and select the font you would like to use.#2. Copy the @import syntax provided by google and paste in your CSS. ...
Associate Service Requests to configuration items
Hi All,I am looking for advise on how to implement some controls for audit purposes via our CMDB linked with new server build processes.We plan to incorporate a New Server Request process into the Service Request Module in readiness for maturing this...
Resolved! Where can I find these HTML pages of service portal?
typeahead-template-url="sp-typeahead.html" typeahead-popup-template-url="sp-typeahead-popup.html"
Confused about the CMDB health orphan rule
Hello experts, got a couple of questions: 1) How to exclude a CI class from the orphan rule? I saw OOB there is an orphan rule on cmdb_ci, which is applied to ALL ci classes, if I delete it, and create a new one on cmdb_ci_computer for example, and r...
How to find orphaned records by query on sys_attachment_doc table
Hi. Can anyone help me in how to query the orphaned records on attachment document table? I have a requirement to pull all the orphaned records from sys_attachment_doc and clean up them.
