I previously had this working from the mini-lab https://community.servicenow.com/community/develop/blog/2015/10/18/mini-lab-workflows--playing-with-the-if-activity#comm… On a different project now and I want to employ the same again...I am struggli...
We are implementing an scoped application and we have a requirement to support different labels for different customers. Let's say customer 1 would like the "Field A" to be called "Field AA", and customer 2 would like it to be called "Field AAA" The...
Hello Experts, I have a database view of change table and a custom table. in the custom table i have a field reference to change table. using this field i have joined the two tables. now in the list view if i add tags (of change request table), the...
Has anyone changed or add some style sheets for mobile? I need to have bigger fonts and bigger icons for mobile. Any solution would be appreciated.
I have a list field on the dmdb_ci record that points to the cmdb_ci_appl table and I am trying to make the default search contains instead of startswith on the application table. Not sure how to modify to do this.
I'm using SwissNow function to export records from multiple tables to a sinble XML file, like here: https://community.servicenow.com/community?id=community_article&sys_id=e914feeadb38a3c4e0e80b55ca961950 I'm getting an error when trying to use XML UR...
Hello. I need to make the "Department" field on cmdb_ci_server mandatory. However, when I go to the dictionary entry, I get a message that states "This cloned descendant element is read-only, Click here to open editable first element (cmdb.departmen...
We have reference articles that provide an overview of a particular system or application. I would like to be able to link issue resolution and procedural articles to the reference article - like a parent/child relationship or even a related links ...
What would cause a user's work note field to turn yellow and lose the post button? A note can be saved if the user enters a work note in the yellow field and saves. But the user cannot see the worknote.
I have a "Report an Issue" page that a vendor set up with a block of text at the top that I need to change, but I can't figure out where to go to change it. Any help would be appreciated. Below is a picture of the page.
Hi Everyone, I have requirement to order a catalog item through transform for 22k records. So i have used cart API to achieve this functionality. I ran the transform map, but after running for 2 hours it throws an error "com.glide.sys.TransactionCanc...
Have just taken over a routine from a colleague who has left so bit of a newbie. Task has been running smoothly for ages, but we have suddenly started receiving the following error OLE DB provider "MSDASQL" for linked server "SERVICENOW" returned mes...
We are on Kingston patch 6 We are trying to get to the bottom of what is actually "required" to own and exist in our environment to enable Service Mapping to work and map our business services. We are going to be using our CMDB as a repository of da...
I've built a way to notify approver delegates whenever their delegator has a new approval request, so I thought I would share it here. I used another post that did something very similar and just modified it to do what I wanted. I know the delegation...
Does anyone have any information on how the ServiceNow platform will handle GDPR (General Data Protection Regulation). I realize there is a K17 lab on the topic but none of our contacts at ServiceNow seem to be familiar with the regulation at all. ...
