We have a new solution in place and need to test only 1 notification in TEST. If we turn on email, everything gets sent and we can't have that happen. Is there a way we can ONLY have this one notification go out for testing purposes and not eve...
Can anyone elaborate advantages/disadvantages of using Global application?Are there any risks in future?Suppose, I'll have two different projects on Service Now.There are 2 steps:1. create 2 different custom applications2. create both in Global scope...
What width do you use for main area of your KB articles? I used a table and set in CSS the width to 60% to avoid the text from running edge-to-edge and that seems okay but I thought about setting it to a fixed pixel count. What works for you?
experts ,help please We are trying to map and integrate from ucmdb database CIs to ServiceNow ci tables . what other snow database tables we need to choose. The snow table I am reviewing currently are cmdb_ci_db_instance, cmdb_ci_db_ora_instance(...
We are trying to delete Knowledge Categories that are not associated with any articles. The "Delete" function is grayed out. Could you provide info about what steps to take?
I have made some choice list values of state field as inactive on change_request table, now it should show display value of inactive choice in blue colour but it still show as black text.On debugging i found that there is another choice present on st...
Hi Guys,I have a catalog item and a custom workflow associated with that item. However when a user orders that item, initially default "Service Catalog Request" workflow is running. This workflow is automatically approving the item, if it's cost is l...
Edge encryption got enabled automatically, how to disable it
When adding a calendar entry to cmn_schedule_span table (as a related record to cmn_schedule) I'm unsure as to how the type field changes the behavior of a schedule. Looking at this article https://docs.servicenow.com/bundle/helsinki-servicenow-p...
When I try to attach particular file with extension .png to Knowledge article receiving error message as "file type does not match with file contents". This happens when I try on IE and Chrome. Attached file to verify.Looking for solution!!
I currently use the "Approved, Rejected" script in a notification. How do I add links for an Approval Request notification that links to the Portal page instead? i want all approvals to be done in a portal.Here is my link to a current approval record...
i have an if condition, i need to evaluate this condition based on the condition selected by the user if user chooses the condition A="Add" AND B="User Account" AND C="Remote", this condition needs to be passed to the if condition in the workflow a...
Hello,I have been asked to integrate with a 3rd party, by allowing them to insert records in one of our tables.The support team at this 3rd party is sending me a JSON payload, but I'm at a loss as to how to parse it into one of our tables. I've been ...
Is it OK to deactivate the Auto Flush (sys_auto_flush) record for workflow contexts? I've read that older instances have this record. Completed workflow contexts over 180 days old are deleted because of this record. Newer instances do not appea...
I have a question regarding the knowledge article categories. We have started using knovledgev3 since upgrading using multiple languages but it seems that we cannot have the category of a knowledge artcile translated. The label and value of a kb_cate...
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