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Resolved! Global application vs custom application scopes

Can anyone elaborate advantages/disadvantages of using Global application?Are there any risks in future?Suppose, I'll have two different projects on Service Now.There are 2 steps:1. create 2 different custom applications2. create both in Global scope...

stryker129 by Mega Guru
  • 9331 Views
  • 1 replies
  • 5 helpfuls

KB Article Width?

What width do you use for main area of your KB articles? I used a table and set in CSS the width to 60% to avoid the text from running edge-to-edge and that seems okay but I thought about setting it to a fixed pixel count. What works for you?

paulmcdonald by Tera Contributor
  • 1789 Views
  • 2 replies
  • 0 helpfuls

Resolved! cmdb database tables

experts ,help please We are trying to map and integrate from ucmdb database CIs to ServiceNow ci tables .   what   other snow database tables we need to choose. The snow table I am reviewing currently are cmdb_ci_db_instance, cmdb_ci_db_ora_instance(...

tanya71 by Kilo Explorer
  • 10287 Views
  • 15 replies
  • 1 helpfuls

Disable default workflow for a catalog item

Hi Guys,I have a catalog item and a custom workflow associated with that item. However when a user orders that item, initially default "Service Catalog Request" workflow is running. This workflow is automatically approving the item, if it's cost is l...

ramireddy by Mega Guru
  • 5190 Views
  • 6 replies
  • 3 helpfuls

Resolved! What do the calendar entry types mean?

When adding a calendar entry to  cmn_schedule_span table (as a related record to  cmn_schedule) I'm unsure as to how the type field changes the behavior of a schedule.  Looking at this article  https://docs.servicenow.com/bundle/helsinki-servicenow-p...

Unable to attach particular file

When I try to attach particular file with extension .png to Knowledge article receiving error message as "file type does not match with file contents". This happens when I try on IE and Chrome. Attached file to verify.Looking for solution!!

Resolved! Parse JSON from 3rd party vendor

Hello,I have been asked to integrate with a 3rd party, by allowing them to insert records in one of our tables.The support team at this 3rd party is sending me a JSON payload, but I'm at a loss as to how to parse it into one of our tables. I've been ...

milesdpratt by Giga Contributor
  • 2357 Views
  • 5 replies
  • 0 helpfuls

Resolved! Knowledge categories in multiple languages

I have a question regarding the knowledge article categories. We have started using knovledgev3 since upgrading using multiple languages but it seems that we cannot have the category of a knowledge artcile translated. The label and value of a kb_cate...

ivanovs by Giga Contributor
  • 5078 Views
  • 6 replies
  • 2 helpfuls