I would like to start writing knowledge articles and wasn't able to find an Excel template to write it in. With other IT service management tools from HP and BMC, there's an Excel template that I could use to fill out and subsequently use to import...
I see the OOTB report on "Knowledge Use", which seems to list anytime someone looks at a knowledge article. There is a column called "Used" which shows true/false values...but comparing the TRUE items with the Relevant Knowledge report, they don't al...
Hi All:Is there a way to print all of the articles in a Knowledge Base into "Word-like" documents? We have a requirement to make a physical runbook out of a KBase and I'd hate to do it one by one if there is an easier way.
I have two tables I have created. One as the parent and one as the child. When I click "New" on the related list of the child table, I want the parent record # to default into the child record that is created, similar to parent and child incidents....
I know that when in global you use setDisplayValue() to set the password and that works fine, however in a scoped app setDisplayValue() is not an option. How do I do this? setValue() does not work, nor does gr.password = "blah";//with an gr.updat...
I'm working on a Catalog Item that allows users to request access to 1-20 databases. I defined variables for each of the databases and change which are displayed based on how many the user requested. I get the variables to display properly in the...
When a new child incident is created off a parent incident, the "parent incident" field is auto populated. I dont see a business rule that is doing this. How is this occuring?
Hello Colleagues,I'm relatively new to ServiceNow script includes and I have some questions about them. What I've noticed is that we can create script includes by extending class "AbstractAjaxProcessor" or as a stand alone javascript functions.The fi...
I wanted to know which part of the Script Includes - SPEntryPage do I configure if i wanted end users to be redirected to the new Service Portal when trying to access the UI16
We support a financial institution and our instance is hosted in San Jose and Miami, but I am being asked by the financial institution to provide the data center address.Where are the data centers in Miami and San Jose? What are the street addresses?
We are creating a new on-premise ServiceNow Instance by copying an existing instance. How do we determine (and set) a new InstanceId for the copy, so that the InstanceId is different from the original?
Hi Guys,Does anybody know where these details are saved? Thought they are stored in sys_user_preference but apparently they are not.Regards,Mussie
We just migrated to Helsink and I am now creating multiple knowledge bases. Is there a way I can share one Knowledge Article across multiple Knowledge Bases. I do not want to create duplicate articles, nor do I want to give users access that they do ...
Hi all,I try to find the difference between ESS (employee self service portal) and service portal. They don't look the same but they share same principles.Does anybody can tell me the diference between those two portals. And finally if its possible...
