Resolved! Pre populate favorites in the navigation pane.
We would like to pre populate suggested favorites in the navigation pane. I could not find a place to do that except for the mobile interface.
Forum Posts
Epic Integration with ServiceNow
Hi AllHas anyone integrated the Epic Help button with ServiceNow? Our Clinical support team now receives Epic tickets from users that create the request with the Epic Help button. Inside Epic there is an envelope icon our users hit and it opens a t...
Resolved! Change banner colour on login page
Hi All,Can anyone tell me how I can change the banner colour on the login page on my Instanbul (U16) instance?I changed the "Header background colour" in System Properties > Basic Configuration U16 to a lighter colour to match my dark coloured logo o...
For incoming emails - how do you set the target?
I am not using a watermark to update an incoming email - I'm actually going through a glide query and updating it that way.Because of this, the target is empty (even though the email is updating the record). This causes all the attachments on the ema...
Resolved! How do I remove an attachment from an email notification?
I am in System Policy -> EMAIL -> Notifications. I added an attachment to the notification by mistake when testing. It needs to go before moving this into production, but I cannot seem to figure out how to remove it. Feeling pretty silly about ...
Service Portal Filter breadcrumb widget like HI
A requirement we have here is allow our users to view open incidents and request along with their closed incidents and requests. The My Request page only lists the open incidents and requests. I was hoping if I put the Filter Breadcrumb in the My...
Send email notification to requested_for user
I'm working in creating a catalog task. Inside of my workflow, I would like to add an email notification to the user if they are not able to fulfill the request. I'm not sure how to implement this.I used a notification inside of my task but It doesn'...
Resolved! I'm trying to add a hyperlink to a file on an internal server, i.e. file://///servername/filename, in a KB Article. Each time I do, the hyperlink is removed. Is there a way to do this?
I have a document I need to add to our knowledge base and it has links to UNC file paths in it. I need to be able to preserve these links inside the KB article. Everything I have tried has failed. just copying the link takes me to a web page an...
Resolved! Preview on Catalog Items
Hi,Can I remove this preview link (which does not do anything anyway) from the items list?The value of glide.sc.auto_expand is set to 0. I changed it to 1 and then back to 0, just to make sure. Preview is still there.Currently on Helsinki patch 6, UI...
Resolved! ServiceNow - SCCM integration user - Roles required
Hi All,We are planning to integrate SCCM with Service now using plug in "Microsoft SCCM 2012 v2 (4.1.0)".There is a provision to setup 'Run as' user in scheduled data import - "SCCM System 2012 v2 Import".Kindly let me know which Roles we need to pr...
Resolved! Please explain current.variable_pool
Hi ,Can someone please let me know what is "current.variable_pool" used in the business rule to call the Rest message . We are calling the REST messages for posting the varaibles information to 3rd party tool.Our script looks like this , please clari...
Linking to Network File within KB Article
I have been trying to find a way to create a hyperlink within a ServiceNow KB article to network file without any luck. The links keep trying to open within the browser instead of file explorer, even when using the file:// prefix.Has anyone found a w...
Service Portal A/B testing with Optimizely
I'm looking to install Optimizely to A/B test elements on Service PortalWhat's the best way to install the javascript after the <head>? I tried UI Script but it looks like it doesn't work with SP. Thank you
Resolved! How to re-sync an LDAP OU definition
I am trying to find out the best practice for wiping out an LDAP import (in my case groups), and then re-importing that OU definition. In my scenario, the Groups OU previously had the wrong filter set, and now that it's been corrected, the invalid ...
Resolved! If condition always returns no.
Hello everybody,I am trying to create an if condition within a service catalog workflow. The advanced script looks as follows:answer = ifScript();function ifScript() { if (current.variables.delivery_address == "Test") { return 'yes'; } return 'no';...
