Resolved! Knowledge Homepage UI Actions for example Create an article, import articles
Hallo community,Is it possible to hide/disable the UI buttons?Any help/idea will be greatly apppreciated. Thanks
Forum Posts
Running a workflow when a record is deleted
When deleting a GlideRecord, sometimes you might want to start a workflow that uses one or two fields from the record and runs after deletion. However, if you force a Business Rule (method: delete) to start a workflow it will cancel.But what if you n...
how to call two script includes in reference qualifier field of service catalog variable
I have a script include written to get users of a particular country and another script include to get user of different country according to which user of country is logged in. I get a list of users of that particular country. I have been successful...
Resolved! How to reference current task fields from the Catalog Task workflow activity?
Hello everyone,I am using the Advanced script field on the Catalog Task workflow activity in order to create some custom text in the Description field of the current task. In particular, there are 4 fields/variables we would like to include - 2 varia...
Approach to Inactive Approvers
I have a question regarding inactive users and cleanup/maintenance. What is the best practice or generally accepted method to cleaning up outstanding approvals? For approvers that are inactive do you monitor and clean these up proactively? What do yo...
Resolved! Create AD object yields "Invalid directory pathname was passed" error
Having some trouble with the "Create AD Object" activity in the workflow editor. In testing, using the provided Create AD Object entry that you provide test inputs to, I have no problem creating a group.When the activity is added to a workflow and it...
email table - getting the name of the notification or event
On the email table there is an embedded list named Originating Event and Notification This list shows the notification name and event that was triggered (if any). I need access to these values and I'm not sure how to pull them back in a business rule...
Assign Fulfillment Group Script
Hopefully this is an easy fix. I'm attempting to automatically fill the fulfillment group for a catalog task based on a selection in another field (which team). I'm trying this line of code in the Script portion of the catalog task of the workflo...
var sm = GlideSecurityManager.get(); var checkMe = 'record/' + root_rule + '/write'; answer = sm.hasRightsTo(checkMe, current);
Why we use this code in ACL.What did GlideSecurityManager.get() do?and what did 'record/' + root_rule + '/write' value do?
Resolved! Is it possible to get the previous.value in a Metric Definition?
I have been tasked with creating a Metric on the Incident table that creates a Metric Instance when the Priority *changes from* a P5. Unfortunately, the Metric Script does not recognize previous.priority. Only current.priority. This is ran on the...
How do we disable breadcrumbs on catalog items?
How do we disable breadcrumbs on catalog items? We have 2 separate catalogs so we do not want the breadcrumbs to be displayed.
How to set a default value for a slush bucket variable
I have a use case where I need to set a slush bucket of cmdb_ci_systems to a list based upon a filter.I seem to have succeeded in getting the filter to work and it populates the left bucket with the correct list of system.But I can't seem to get the ...
GlideRecordSecure and ServiceNow API
I have created a scripted REST API. However, any user from the third party application can query this endpoint and see any incidents regardless if they are "private" or not. I have tried using GlideRecordSecure, but it just comes back into the thir...
Creating a Table within a form
Hi,Within my change form I need to add a table, something like the below. Is this possible? and if so how can I do this?I have try to create text table but that just does not work. Your ideas and suggesstions are welcome.ThanksRiazHeader 1Header 2Hea...
Resolved! Tracking Java Batch jobs
Our system currently runs a lot of Java Batch jobs and we'd like the ability to track them in ServiceNow. We are currently building our CMDB and relationship systems in our instance and don't see a section to enter our SQL Server Integration Servic...
