Inside our AD environment we have several users that have special characters, such as commas or apostrophes in their distinguished names. I've tried using .replace and .split, and various other methodologies of inserting the backslash as an escape ...
Hi, how do we synchronize the catalog task activity and requested item activity.I have successfully synchronize them both using BR for catalog task and BR for Requested Item.The when to run of my BR's are:When: beforeUpdateThe problem is, the activit...
Hello Alll, We are looking to have a KB made available in the login page of our ServiceNow, which should be accessible to users without needing them to login to the tool. Is this something possible , if so what configuration needs to be done in the...
Hi,I asked this question long time ago our Partner and SNC on hi. Do you recommend enable audit on sys_user table?I got answer it might infuence on performance. What is your experience? Maybe it's not a problem in last versions: Helsinki, Istanbul.Ma...
I'm unsure if this is possible, but, we have a user who would like to view all tickets opened by members of a specific group. So, the user could specify which group they wanted, and it would show all the tickets opened by all members of that group. I...
Question : Does the number of "executing" workflow contexts impact ServiceNow's performance?Background : I am working on an instance that has over 40,000 (forty thousand) active "executing" workflows. These were discovered by going to the Workflow Op...
I have an application that uses a custom PowerShell activity. In the original test instance with a single MID server it worked just fine. When brought into the secondary test instance where there was a preexisting MID server I ran into some issues ...
I would like to start writing knowledge articles and wasn't able to find an Excel template to write it in. With other IT service management tools from HP and BMC, there's an Excel template that I could use to fill out and subsequently use to import...
I see the OOTB report on "Knowledge Use", which seems to list anytime someone looks at a knowledge article. There is a column called "Used" which shows true/false values...but comparing the TRUE items with the Relevant Knowledge report, they don't al...
Hi All:Is there a way to print all of the articles in a Knowledge Base into "Word-like" documents? We have a requirement to make a physical runbook out of a KBase and I'd hate to do it one by one if there is an easier way.
I have two tables I have created. One as the parent and one as the child. When I click "New" on the related list of the child table, I want the parent record # to default into the child record that is created, similar to parent and child incidents....
Hi,With regard to customer requirement, need to add enhanced look and feel for the Survey Page for the end users.As part of it, having learnt that Istanbul version of Servicenow is providing us that feasibility, i copied the Take Survey Widget, and a...
I know that when in global you use setDisplayValue() to set the password and that works fine, however in a scoped app setDisplayValue() is not an option. How do I do this? setValue() does not work, nor does gr.password = "blah";//with an gr.updat...
I'm working on a Catalog Item that allows users to request access to 1-20 databases. I defined variables for each of the databases and change which are displayed based on how many the user requested. I get the variables to display properly in the...
When a new child incident is created off a parent incident, the "parent incident" field is auto populated. I dont see a business rule that is doing this. How is this occuring?
