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How is the special instructions field on request form gets updated with the value that is filled in the special instructions field on the cart preview screen

Hello,The special instructions field on request form gets updated with the value that is filled in the special instructions field on the cart preview screen. I want to know what's behind this. Please share any kind of information you know about this....

harsha328 by Tera Contributor
  • 3278 Views
  • 5 replies
  • 3 helpfuls

Resolved! Email Scripting Help - Catalog Task Variables

I have an e-mail script (which I originally got from a post here and modified - thank you SN community!) that I use to print the true / not empty variables of request items in various e-mails. It works beautifully, but I'd like to modify it to be use...

chaselong by Mega Expert
  • 1798 Views
  • 4 replies
  • 1 helpfuls

Resolved! How can I order a catalog item from Workflow

Hi,I'm trying to order a new catalog item from a workflow runScript action, the newly created item should be added to the current REQ, after it's creation the RITM is added to the current REQ wich is good, but when I open that RITM, there are no work...

gmorales by Kilo Expert
  • 2095 Views
  • 3 replies
  • 1 helpfuls

Resolved! Display RITM number under My Requests

Under Self service we have a My Requests menu option.   After the user click on the request number it would display all the RITM numbers associated with that request.Now after upgrading to Helsinki the RITM number are no longer visible.   How can we ...

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Resolved! GlideDialogForm - setSize()

I'm trying to make rendering process smoother by seeting up specific size of a window and remove all extra logic.While there is setSize(). setWidth() and setHeight() methods available for GlideDialog Window - I'm looking to set height for GlideDialog...

Andrii by Kilo Guru
  • 2940 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to write if condition in Macros?

Hi All,I created two knowledge bases in my environment 1 is KEDB and 2nd is IKDB(incident knowledge database). each knowledge as a different field so thats why i created UI policys .. its ok for me in form level..issue withwhenever i published KEDB a...