For a Knowledge base with category->sub-category structure, what is the best way to assign single or multiple approvers to a category? When an article is created under the category/subcategory, an auto approval request must be triggered to the assign...
How do I get spacing (e.g. new lines) into the Help Text of a Service Catalog variable.If I setup the Help Text as follows:It displays as:Any help appreciated - thanks in advance.RegardsMartin
I have one service portal and want to hide a widget instance.
Hi,I was wondering if anyone out there has any experience with integrating the service request fulfillment process & tables (sc_req_item, sc_task) with the change management process & table (change_request).I am working on building out a catalog item...
How to I get Users' Transaction infor from Business Rule or other server script?
I have created variable set ,wrote a script in catalog script and it is not working in service portal. Simple alert is not working. Please guide me If I need to make any changes global to work client script in service portal?.
We have a on boarding process that currently uses an order guide, every catalog item in the order guide has the same workflow attached to them. The problem is these workflows kick off in parallel. Is there any way to create an Order Guide workflow th...
When users check out and fill in special instructions it's not pulling it down to the RITM or Task. Is there a way we can have that information come in to RITM or Task?
As of now, I have been trying to use a onChange catalog client script to only show a message above a field when a certain question choice is selected. Lets call the question choice 'x' and the variable to show the message is 'y'.So...function onChang...
can someone share service-now architecture diagram
Hello.I've created the following database view which I run various RITM-TASK reports with:The view is working well for me since I'm only showing one variable and the variables in rows in the report aren't an issue. I want to add associated work not...
HiI have below in workflow. I want to create subtask 1 inside TASK A .once subtask 1 completed, I need to create subtask 1.1 insideTASK A.Task A --> subtask 1 --> subtask 1.1Once subtask1.1 completed, i need to wait till TASK A completed.I want to cr...
Under best practice, how do we record a VM in ServiceNow CMDB. Does it get classified as1. an Asset or2. CI or3. Both?For whichever the answer, can you explain the rationale? Thanks
I have two variables on a catalog item. 'name' and 'position'. The idea is that position is populated with all of the positions a person holds within the organisation when the name of the person is selected. This works absolutely fine using refer...
Hi all,I'm facing an issue with a catalog client script to clear the values of a field when another one is selected... In the catalog item, I have two options that the user can select: 1) Hardware, 2) Software. Based on this selections, other fields ...
