I need to send an email notification to customers 7 work days prior to a variable date in a task.I've read a lot of documentation and community entries and I've not found anything that fits my scenario. I don't think a timer would work, I need to s...
Hi everyone! I want some variables to be visible only on the task level (so hidden for Catalog Item and RITM).I used "Reverse if false" function on advanced UI Policy view, selected "Apply on Catalog Item view" and "Apply on RITM view" checkboxes, Ap...
Hi,Our customer got their catalog store linked up with SSO. So their internal users logs into the company's cloud and can then access and order catalog items.now they want to allow their external vendors to view certain(not all) catalog items without...
Hi All,I have created a couple of new Catalog Items and are active in the Maintain Items table. But when I search from them in the Global Search, it says that the name does not match any items.These items belong to an active category, no available fo...
Hi CommunityI really hope theres a Domain guru out there who can help me.Im working in a domain separation environment and im working on "Request nr 0".Its a Catalog item from where some users are able to to request new Service Request.Depending on t...
Hi there,We recently upgraded our ServiceNow from Fuji to Helsinki, and have lost the ability to edit a metadata field of multiple knowledge records from the List view of a knowledge base. eg., change the "Author" of several knowledge records at on...
Hi Everyone,When using the OOB Cancel UI Action on the sc_request, it cancels the Request, closes sc_req_items, closes, tasks, and cancels workflows. My question is, what code is specifically closing the sc_tasks? I've been poking around for a bi...
Hi GuysIs there any way I can change the font size of the questions of the record producers, like the multiple questions?Regards
Hi: Not sure why I'm seeing 'Insert' and 'Insert and Stay' buttons on the Approval form. Should these display OOB. What's the best way to hide them for the sysapproval_approver table (or restrict to admin)? Thanks, Rita
I am currently building a CMDB primarily focused on assets in the form of application services. As far as the structure is concerned, I am struggling with determining how the application service and its dependencies should be laid out. Currently, I...
Hi guys,May you can give me some advice. I have a record producer, with a Short description field, then some another (5-6) variables below, I use 1 column layout.First, I do not want the knowledge result at the end of the form, so I moved context mac...
I have a Catalog item when I try to set it's price under Maintain items, it doesn't reflect once I open the catalog item. The price always shows zero. Thoughts?
I am trying to set up some short bullet lists within each category description field under the Service Catalog. My issue is it displays any HTML tag as plain text. From what I have found, ServiceNow doesn't support HTML in this field. Is there anyone...
Hi !I've a question. I've actually an item with a variable of type "List Collector", which references a table. I use a list collector because I need to pick one or various records. I've added on the variable the attribute "glide_list" to make the var...
Hi, I have some problem with Catalog Task.I have a variable test from a catalog item where I passed it to the catalog task.When I changed the value of test, it reflects in the requested item that it has been changed.But in the workflow, I doesn't cap...
