I have made a request of an item in service catalog.What I want is :1- RITM must remain in the Fulfilment stage until all Tasks withinthe RITM are in a "Closed" state. 2 - REQ must remain in Fulfilment state until all RITM within the REQ are "C...
Hi Guys,I have a requirement where there will be concurrent and consecutive approvals. My workflow works fine when approved because I used join activity for approvals. However, when one of the approvers reject the ritm request, all the pending approv...
I have a requirement to show certain articles with workflow_state = draft in a knowledge search ($knowledge.do or kb_find.do)It seems the basic search condition (valid_to>=today, state=published) is hard coded. Or can this be changed somewhere?The on...
I've updated my banner image and it works fine, however when you collapse the banner to make it smaller it shows an X as the banner. Is this a different image?That's where you collapse the banner
I have a catalog item called MacBook which contain a variable : Requestor(mandatory) which is reference to user table.what I want is this "Requestor" should auto populated the current user name.Can someone help me?Thanks
We have several different support groups ie. Support, Software Development, BI etc. that each have their own assignment group when handling tickets. Question is what the best practise is for handling their views. We have no secrets from eachother, so...
I have created variable : First Name and last Name variables in catalog itemWhat I need is logged in user name should be auto populated in First Name and Last Name variables fieldI am able to auto populate the user name in reference variable , but i ...
I have several checkboxes in one of my catalog items and I'm trying to add tooltips to them. This is on Geneva, by the way. From what I've been able to find in the community, checkboxes don't normally support tooltips, even if you make sure it's av...
I have a request to populate a field based on the answer to multiple fields. The script submits without errors but it is showing an error on the catalog item. Below I have included the script and error. Any help on what I'm not seeing would be great....
Hello,the list collector in my request catalog is reference in sys_user table.but it shows empty can you please help me. thank you
I am having issue with Approval activity after Helsinki upgrade from Eureka.- Workflow Approval activity not passing even after RITM approval is Approved/Rejected- REQ state changing to Approved/Rejecting but it not cascading the state change to RITM...
Hi All,Do you know how to change the catalog task priority?? I know that default value is 3-Medium but I wan to change that. because when I see the activity task The fist value is Medium.I want to know how to change that default value to change LowRe...
Hi,Our users are having trouble to delete their favoriter. Doesn't matter if they click on the star or "Edit favorites"When they push the button, it happens nothing. Same thing if they click on the star. They can change name and icon on existing favo...
Hi,Could someone help me with the following?- Our customer wants to organize a worked time tracking in ServiceNow and wants to use Time Card plugin.The plugin access is restricted with timecard_user role.Is a timecard_user role turns end-users to ful...
I have an issue where users are able to add approvers when they select the Edit button. But when they try to remove them from the list it will still show up. Once they save and go back to the RITM both users that they removed will show back up.
