Is there a way to allow users or groups the ability to see and approve/reject service catalog requests without giving them the ITIL role?I have created a workflow on the sc_req_item table that seeks approval by the requesting user's manager and when ...
Hello,I am looking for a way to have a Parent/Child relationship on a Catalog Task which is associated with my RITMs. I looked around "Configure Related Lists" on the Task form but I was not able to find anything that would help here. Am I overlookin...
<script>var points = [40, 100, 1, 5, 25, 10];document.getElementById("demo").innerHTML = points;function myFunction() { points.sort(function(a, b){return a - b}); document.getElementById("demo").innerHTML = points;}</script>HOW THE SORT F...
I just realized that KB owners and KB managers can publish articles or change the workflow of articles submitted on Knowledge Base they don't own or manage, say:Knowledge Base - HROwner: HR DirectorManager: HR ManagerWorkflow: Approval PublishKnowled...
Onclick of my UI Action i am trying to delete that record its deleting but its showing an error message as below, Illegal attempt to access class 'com.glide.script.GlideController' via scriptBelow is my UI Action code,current.setWorkflow(false);curre...
Hi,I want the 2 step checkout on the order guides as well.When I enabled 2 step check out in my personal instance, when I try to order something via order guides, it will take me to order confirmation page.But in my Development instance, I am not red...
Hi,The additional comments on Request Item form. I need to enable it on Request Item self-service form as well so that end-user and fulfiller can communicate. How would I do that?
I have a record producer where Department , CostCenter is added. CostCenter is dependent on Department. All these values lies in cmn_department table.i added a Catalog Client script to pickup the values But it shows sys_id instead of values since Cos...
I've been running live in ServiceNow (Geneva) for a few months now. One major mistake I made in the very beginning was that my Catalog Items are not recording a Configuration Item on the RITMs. Obviously this is a major problem when it comes to repor...
Right now, I have a script that auto-populates the short description in the Requester Information, with what it inputs in the Server Name variable as shown in the attached image. The problem is, it only pulls the short description and doesn't add the...
I am trying to hide a list collector on my catalog item at form load but it does not seem to be working. This is a fairly easy thing to do and it works great for other controls but not the list collector. Any ideas?I've also posted on a related threa...
Good after noon guys - It is me again lol I am noticing that Tasks are not showing variables. Tasks have the Variable Editor in the Slush bucketWhen I go to the Workflow Activity Form for the task again, "Variables" is thereBut the slush bucket does ...
Hi,I want to creat a variable which takes only numbers.Note: It should consist of minimum 12 numbers.
For some reason, the "Approval for" column in the My Approval - Pending view does not reference the RITM or CHG awaiting approval. It used to be where this column would show the RITM hyperlinked so you could simply click on the link and it would ta...
Hi All,We are planning to integrate ServiceNow with a third party tool through REST.Requirement - A request will be created in the third-party tool, same request needs to be created in ServiceNow. This will also include creating RITM and Task (most l...
