We have several different support groups ie. Support, Software Development, BI etc. that each have their own assignment group when handling tickets. Question is what the best practise is for handling their views. We have no secrets from eachother, so...
I have created variable : First Name and last Name variables in catalog itemWhat I need is logged in user name should be auto populated in First Name and Last Name variables fieldI am able to auto populate the user name in reference variable , but i ...
I have several checkboxes in one of my catalog items and I'm trying to add tooltips to them. This is on Geneva, by the way. From what I've been able to find in the community, checkboxes don't normally support tooltips, even if you make sure it's av...
I have a request to populate a field based on the answer to multiple fields. The script submits without errors but it is showing an error on the catalog item. Below I have included the script and error. Any help on what I'm not seeing would be great....
Hello,the list collector in my request catalog is reference in sys_user table.but it shows empty can you please help me. thank you
I am having issue with Approval activity after Helsinki upgrade from Eureka.- Workflow Approval activity not passing even after RITM approval is Approved/Rejected- REQ state changing to Approved/Rejecting but it not cascading the state change to RITM...
Hi All,Do you know how to change the catalog task priority?? I know that default value is 3-Medium but I wan to change that. because when I see the activity task The fist value is Medium.I want to know how to change that default value to change LowRe...
Hi,Our users are having trouble to delete their favoriter. Doesn't matter if they click on the star or "Edit favorites"When they push the button, it happens nothing. Same thing if they click on the star. They can change name and icon on existing favo...
Hi,Could someone help me with the following?- Our customer wants to organize a worked time tracking in ServiceNow and wants to use Time Card plugin.The plugin access is restricted with timecard_user role.Is a timecard_user role turns end-users to ful...
I have an issue where users are able to add approvers when they select the Edit button. But when they try to remove them from the list it will still show up. Once they save and go back to the RITM both users that they removed will show back up.
Hi All,We've been asked to define SLA's on our Service Catalog items and i'm trying to find the best way to do this.After the REQ is approved by the Line Manager, the RITM's are generated and sent to our change team for validation. Once these are v...
How to disable configuration items.--> I need to disable some configuration item .--> which table I have to go and what I have to do -->CMDB_CI ??steps please.~creator
Hi All, I have a couple of questions regarding PR licensing.Example scenario:There is a ABC company, what uses ServiceNow SMS for 100 fulfillers and wants to use ServiceNow Platform Runtime to manage Office cases. The Office team comprises of 20 tech...
I have created a UI macro and widget in catalog item to download attachment by attaching in kb articles and pass sys_id of attachment.Admin and ITIL User is able to download that attachment but for end user its saying "attachment does not exist".Fo...
Hi all,I'm attempting to import a csv using SFTP. One of our network guys has set up the source folder and is trying to apply the right permissions.However, when I try to load the data using the SFTP data source I'm getting this error:com.glide.db.im...
