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Script Include: Class Based vs Function Based

Hello Colleagues,I'm relatively new to ServiceNow script includes and I have some questions about them. What I've noticed is that we can create script includes by extending class "AbstractAjaxProcessor" or as a stand alone javascript functions.The fi...

greggszul by Tera Expert
  • 3323 Views
  • 5 replies
  • 4 helpfuls

Resolved! Welcome.do

I wanted to know which part of the Script Includes - SPEntryPage do I configure if i wanted end users to be redirected to the new Service Portal when trying to access the UI16

jcpasia by Kilo Contributor
  • 2713 Views
  • 2 replies
  • 3 helpfuls

Adresses of data centers

We support a financial institution and our instance is hosted in San Jose and Miami, but I am being asked by the financial institution to provide the data center address.Where are the data centers in Miami and San Jose? What are the street addresses?

Resolved! Difference between ESS and service portal

Hi all,I try to find the difference between ESS (employee self service portal) and service portal. They don't look the same but they share same principles.Does anybody can tell me the diference between those two   portals. And finally if its possible...

soprasteria by Kilo Contributor
  • 10681 Views
  • 1 replies
  • 2 helpfuls

Resolved! Who can view Feedback replies?

Hi all,We've done a fair amount of customization to the Knowledge Base application, and I need some outside verification of behavior I'm seeing with knowledge Feedback: should end users having the OOB 'itil' and 'knowledge' roles be able to see repli...

jeffblancato by Tera Contributor
  • 1601 Views
  • 3 replies
  • 2 helpfuls

SMS and SMTP addresses with port numbers

Hi,We have the following requirements:1. Configure SMS notifications (without Notify)The customer has their own SMS gateway available, but only on-premise. To get around this problem, we have successfully set up a VPN to reach the SMS gateway. Howeve...

SMS1.png SMS2.png SMTP1.png SMTP2.png

Using Last Run Date time?

Hi,We are currently importing around 75k server records on a daily basis using two JDBC data sources. These data sources utilize one import set table and one transform map. The transforms take over 3 hours per data source to run, however we do run   ...

urmilla by Kilo Guru
  • 2838 Views
  • 7 replies
  • 0 helpfuls

Resolved! Approvers for knowledge article

hi Guys,please respond my queries below, "How to get a report for a Knowledge Articles that an authored but are not published I am wanting to know what is holding them up from being published but listing the folk you have been requested to authorize ...