Can I put a role on a widget on the service portal to hide it from my ESS users?
I have one service portal and want to hide a widget instance.
Forum Posts
Resolved! Service Request Fulfillment & Change Management
Hi,I was wondering if anyone out there has any experience with integrating the service request fulfillment process & tables (sc_req_item, sc_task) with the change management process & table (change_request).I am working on building out a catalog item...
get Transaction information from Script?
How to I get Users' Transaction infor from Business Rule or other server script?
Resolved! Variable set catalog client script is not working
I have created variable set ,wrote a script in catalog script and it is not working in service portal. Simple alert is not working. Please guide me If I need to make any changes global to work client script in service portal?.
Resolved! Order Guide Workflow vs Catalog Item Workflow
We have a on boarding process that currently uses an order guide, every catalog item in the order guide has the same workflow attached to them. The problem is these workflows kick off in parallel. Is there any way to create an Order Guide workflow th...
Resolved! Is there a way to have Special Instructions show up in RITM or Task?
When users check out and fill in special instructions it's not pulling it down to the RITM or Task. Is there a way we can have that information come in to RITM or Task?
How to g_form.showFieldMsg(); above the variable rather than below?
As of now, I have been trying to use a onChange catalog client script to only show a message above a field when a certain question choice is selected. Lets call the question choice 'x' and the variable to show the message is 'y'.So...function onChang...
can someone share service-now architecture diagram
can someone share service-now architecture diagram
Resolved! Adding sys_journal_field to a DB view for reporting - assistance
Hello.I've created the following database view which I run various RITM-TASK reports with:The view is working well for me since I'm only showing one variable and the variables in rows in the report aren't an issue. I want to add associated work not...
Wait for task to complete
HiI have below in workflow. I want to create subtask 1 inside TASK A .once subtask 1 completed, I need to create subtask 1.1 insideTASK A.Task A --> subtask 1 --> subtask 1.1Once subtask1.1 completed, i need to wait till TASK A completed.I want to cr...
Is a VM an Asset or CI
Under best practice, how do we record a VM in ServiceNow CMDB. Does it get classified as1. an Asset or2. CI or3. Both?For whichever the answer, can you explain the rationale? Thanks
Resolved! Catalog Reference Qualifier Not Firing onLoad
I have two variables on a catalog item. 'name' and 'position'. The idea is that position is populated with all of the positions a person holds within the organisation when the name of the person is selected. This works absolutely fine using refer...
Clear values on a reference field using catalog client script?
Hi all,I'm facing an issue with a catalog client script to clear the values of a field when another one is selected... In the catalog item, I have two options that the user can select: 1) Hardware, 2) Software. Based on this selections, other fields ...
Resolved! View permissions on all tables
My CIO would like to have read rights to all tables in order to create any report of her choosing.Are there any specific rights or role I should give her to that will allow this?
Resolved! Email Notification Send To a Catalog Item Variable
Hi, Is it possible to make an Email Notification that will send the notif to the user reference field variable in the catalog item?I was hoping not to use the event triggered notification.Is it possible using the normal condition but the recipient is...
