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Forum Posts
Resolved! Some users are not able to view Email Client feature from some forms
Hi Guys,I have enabled email client by adding email_client=true to a form. However, I realized that some of the users are not able to view it the email client feature.Any body know why?Mussie
Resolved! Unhide the field on Form Layout
Hi All,I am currently using Fuji Version , I have a doubt on unhiding form fields.Recently I noticed that for some of the catalog item form No quantity,No cart,No order,No proceed checkout ,Omit Price in cart fields are missing but for other items ...
Resolved! Howto Clear out the CMDB
We'd like to clear out our CMDB in our staging/development instance. There are no records in this instance except testing records. Would it be appropriate to:1. Navigate to System Definition --> Tables2. Open the Configuration Item table3. Open t...
How to update a rule in an existing ACL
I'm trying to publish a report that I created on cmdb_software_instance table, but apparently, the users are not able to see the report even though I shared it with them. I figured out it's because the ACL has the "Required Role" setup for "itil" and...
Anchors in the insert/Edit link button in TinyMCE
I have opened the anchor button on the HTML editor in TinyMCE to set an anchor point. However I do not have the option in the insert/edit link to use name the anchor so that a user can click on a word to jump to that point in the article. Does anyone...
CI Class Manager-Hierarchy not populating
I have to configure our CMDB Dashboards and so trying to do this through the CL Hierarchy.However, when i click on CI Class Manager, i see the CI Hierarchy but it's not populating for me to select different CIs.Can someone please tell me exactly what...
LDAP OU Definitions Issue with RDN
Hi allI'm trying to configure a new LDAP OU Definition for my LDAP Server but got a problem with the RDN.Basically, when I write the RDN value into such field, the space provided is not enough and the value is truncated. The RDN must be: OU=Serv...
IncidentState.CANCELED and IncidentState.CLOSED constants both had a value of 7
After upgrading from Eureka to Helsinki patch 7 our IncidentState.CANCELED and IncidentState.CLOSED constants both had a value of 7.I found that the values were set in the IncidentStateSNC script include.The values were IncidentStateSNC.NEW ...
Multiple dependent values for a choice field
I have a situation where I have a handful of groups that all have a pretty big list of categories.Some of these categories overlap, some are unique to just the value of a "service type" field. Each group has ~ 40 - 60 total categoriesIf each group ha...
Best Practice in OOB
There are several instances of OOB scripts not falling with proper best practice, even according to ServiceNow's own best practice guides. They use things like constructors vs. literals, missing semi-colons, using eval, etc. I'm of the mind to le...
I need help with the business duration calculation.
I don't understand how to set it up or how it is supposed to work OOB. I changed the calendar schedule to match our schedule, but the field still shows incorrect information. We are trying to get business duration on tasks assigned to our desktop...
Resolved! GlideAggregate when to use if vs while in loop
I'd like to get some clarification on when its appropriate to use an if or while loop get you use getAggregate();The documentation has examples of both where there is an if and then others where there is a while loop. Even in this article Count a...
common issues or limitation of Service Portal.
It is good if someone let me know the common issues or limitation of Service Portal (mainly when we try to migrate from CMS to Service Portal or while implementing UI Macro or buttons on Portal).
Send Attachment to SFTP Location
Hi,We have a requirement where we have to transfer the attachment of the record to the SFTP location. Any leads / help on this would be appreciated.Thanks
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