Hi everyone,We are now in Patch 4 of Helsinki in Service Portal and noticed the list of catalog items we have on the general Service Catalog page shows not only catalog items but forms, metrics, system applications et al. This is thus making our cata...
What things can be done with execution plan which can't be done with the workflows?What is the plus point of execution plan over workflow and vice-versa?Need Quick help.
If I were to open up a CI (lets say it's a webserver) in ServiceNow, go to the section where it lists associated cases for that CI, would I be able to click on those related cases (say they are Salesforce cases) and have Salesforce launch from Servic...
I was reviewing this video and presentation (https://community.servicenow.com/docs/DOC-3484) and saw that this company used locations/rooms as CIs to build relationships of assets to particular locations. Is this good practice or is there a better wa...
Hi,When tasks are closed complete and the requestor responds it seems the SLA kicks back in. This causes the 75% breach email notification to be triggered.I've checked the following two articles but they seem to be for incidents, wheras my question i...
I am creating a Catalog Item that requires 3 fields to be separated, but on the same line (First Name, Last Name, MI). I tried using containers as mentioned on the link below, however, the fields are not aligned when displayed. https://community....
Hi SNC family - I appreciate all of your recent help and ran across a new question. On my Requested Item form (RITM) there are variables such as location, category etc. I am not sure how to access these variables? I looked at Form Design and saw that...
I see the following lines of code in Server Script code of the widget. What are available values for the view variable in this code,var widgetParams = { table: data.table, fields: data.field_list, o: data.o, d: data.d, filter: data.filter, ...
Is it possible to force default value of a catalog variable based on another variable oflike we do in ref qual ?For example, we create a variable set with 2 field type : integer value test : string field If type = 1 then default value for fiel...
Is anyone aware about the pre-requisites for SCCM installation, its architecture and how to work on automated deployments without using any external app or plugin except SCCM Orchestration? If yes then please share the pointers.If there is any link w...
For Developer what is hierarchy for Servicenow Certifications?Is first pre requiste for any role Servicenow Admin Certified? What are next certifications levels
I have requirement to have a list of choices to appear when certain "business services" are selected on incident records. To accomplish this we have configured a set of choice that are dependent on the business services. Currently the only way to...
I've seen some very good content on using events to communicate between widgets (for example this post). However, I don't see how to identify the widget that is emitting or broadcasting the event.Here is the scenario. I want to be able to dynamically...
Hi all,I am trying to check a user's group membership using a client script but I am not having any luck... below is a screen shot of what I have written but it is not working. Could some one please point me in the right direction to achieve this.onC...
please post if any one has the script for it .
