Resolved! How to set up a delegate via the Service Catalog
Anyone have a script they you to allow users to setup a delegate via the Service Catalog instead of going to the user profile? Thanks in advance!
Forum Posts
Resolved! What is my table name of the workflow?
I have a workflow and want to use the table API to access my workflow info.But the table API requires a table nameTable API - GET /now/table/{tableName}What is the table name for my workflow?Thanks
Resolved! Reset Yes/No/--None-- variable back to --None-- after it's been answered
Have a need to reset a Yes/No variable(Included --None--) back to not answered, after it's been answered. Will perform in a script.Tried the following two commands but no luck.g_form.setValue('question_2', '');g_form.setValue('question_2', '-- None...
Calling external webhook/API from service now
Hi,My requirement is when an incident is updated in service now , i need to notify another application through webhook URL , basically service now application should be able to call external URL by providing information about incident.I am thinking b...
Resolved! Catalog item Variables in Workflow
Hi AllI am working on a integration for provisioning servers from Catalog items, Users from catalog item can fill the inputs , these inputs will be passed via a REST API to external app which will provision the VMs. I have created a REST Message and ...
Record producer map to field not working
I have created a record producer to create Change records. I am mapping the fields, but the choice fields (drop downs) don't seem to be coming across. For example, I created a change category variable called "category" (type = select box, as per th...
how to copy the cmdb_ci table records to lower instances?
Hi,I am new to cmdb world. I was asked to copy the cmdb_ci table to lower instances.When I compared 'cmdb_ci' table in prod and dev/test, there were some 1000 records missing. Now, I need to get the prod data into dev/test, update the existing ones a...
Resolved! Can we upgrade tinyMCE text editor to version 4.3?
Is it possible to upgrade the tinyMCE text editor to version 4.3 in ServiceNow (Helsinki version)?
Module licenses and costs
Hello Experts,I am looking for licensing model for the various modules of ServiceNow. That is what modules are available by default out of the box with the purchase of ServiceNow instance and what modules need to bought separately by paying additiona...
How to setup a notification for the Task Assigned To from a change on the Request?
Hi all,How would I set up the Service Catalog such that when a user adds a comment to Additional Comments (On the Request), an email notification is sent to the Assigned To (On the Task)?Regards,Luke
Mandatory fields are not showing up as mandatory fields on loading
Hi SNOW experts, In my current Service Now client instance we are facing multiple scenarios where users are able to proceed saving the form without populating mandatory...
Resolved! How to write client script to act based on Order Guide
In a catalog client script, how would I check and act on something depending on what order guide is being used for a specific item?Example:I have a catalog Item "My Item" with fields "field_1", "field_2", and "field_3".I also have two Order Guides: "...
Knowledge - Open submissions
Would someone be able to clarify what exactly should show under Knowledge - Open Submissions ?We use the out of the box workflows but nothing ever shows under Open Submissions regardless of how the KB article is created.If articles need to be approve...
Resolved! Related List : Cannot Read and Cannot Contribute
What scenarios makes sense to have the following related list enabled for knowledge base : "Cannot Read" and "Cannot Contribute" ? A video tutorials talks about user criteria where one group can be limited to "read" only without the ability to contri...
Resolved! RITM reference \${URL_REF} in task notificaiton
Hello Experts,I have a notification which triggers on sc_task. in the notification, i have to include RITM reference url(End user don't have access to task and he has only RITM). when end user clicks on ${URL_Ref}, it should open RITM.can anyone sugg...
