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Resolved! How do I dynamically modify RITM & TASK short descriptions based on Catalog Item short desc. & cat item form variable?

I'm trying to find a way to dynamically modify the short description for the related RITMs and TASKs records that get created when an REQ is created from submission of a Catalog Item form.  For example, we have a Catalog Item named "Event Request" th...

GoBucks by Mega Sage
  • 9141 Views
  • 11 replies
  • 3 helpfuls

Resolved! Clone failed with error

I received the following error in the clone log when trying to clone from prod to dev;   Node in charge of the clone is offline.   The email I received from ServiceNow for the Clone change request has the following error message:   Clone engine from ...

donnadavis by Tera Expert
  • 3409 Views
  • 2 replies
  • 1 helpfuls

Resolved! Outbound IP address

In order to set up LDAP authentication I need to whitelist the IP of the connection from my instance to my organizations' LDAP server. The IP address listed in hi is not the IP address that attempted to connect the the LDAP. Before I can get the IP a...

import update sets in bulk

Hi,Is there a way to import update sets in bulk? I mean, if you have 20 xml files on your harddrive, then select all and import them into "retrieving update set" to another system. Or do you need to import one at a time?Best regards,

Orchestration AD Password Reset

Our ServiceNow instance is not integrated with AD.We do a scheduled import of the users from Oracle and instance is SSO enabled.Now, when we want the users to reset their passwords when they are about to expire. I could see the PWD RESET AD in the Or...

vinitha3 by Tera Guru
  • 1080 Views
  • 5 replies
  • 1 helpfuls

Resolved! Copy query for a report

Is there really no way to copy a query from one report to another in ServiceNow? I have several reports for a dashboard that all need to have the same (sometimes tedious) query criteria and I'm recreating it manually over and over again. Seems like t...

Earl L by Mega Guru
  • 5897 Views
  • 6 replies
  • 5 helpfuls

Multiple (Array) Items in Catalog Item

I have a three part question related to design and implementation of Catalog Items.   I am often asked to design an item which accepts "one or more" items.   For example one or more (name, phone number) pairs for a request to add lines to a phone.   ...

phsdm by Giga Expert
  • 6653 Views
  • 10 replies
  • 1 helpfuls

Resolved! Activity Collapse capability

In Eureka we used to have the bility to collapse the Activity area for an incident so it only showed the first line of the activity you could then expand individual updates to the activity to see it.   This was really useful for incidents that have a...