An email sent out to "Requestor" to reply either "accept" or "reject" when catalog task is closed. This email is triggered from "sc_task" table. Can someone share how to use Inbound Email Action to close RITM if "accept" is replied?We'd created an In...
I am making schedule floating ,so how it will be affecting my SLA .Suppose my schdule is 8 to 5 working days and floating .My SLA Duration is 12 hrs and from US Receiving ticket at 9 p.m. So in india resolver tem is sitting ,so what will be start o...
Hello Community,I am trying to get a variable called "ritm_short_description" on the catalog item to populate the "short_description" field on the request item.Here is the catalog item:Here is the variable on the catalog item:Here is how I would like...
Hello,I have a Catalog to submit a request for Hardware. User can select New or Existing. This is a reference to backend table. I want to create a new record in alm_hardware.do when user selects new and update an existing request .To achieve this, I ...
I have a variable titled 'Facility Manager Name' (facility_manager_name) which is a reference field that allows the requester to look up and select a person. I would like to auto populate the 'Employee Number' (emp_number) field based on the person...
Hi All,I am getting an issue while submitting the record producer and approving the request. It is stuck on running transaction. I have on Geneva Patch 7.See the screenshot below:Please suggest how to get out of it.Thanks,Shamma
Hi all,I am having a strange issue where I cannot see the variables on catalog tasks.I have configured the following:Added the variable editor to the task form.2. Added the variables that I want to display on the Catalog Task in the workflow.3. Set t...
Hello community,I will like help with a request I have been assigned to. I have created a catalog item request. One of the variables is "who is submitting this request"? I want it to auto populate with the current user. I don't know what script to us...
Hello everyone, In the service catalog, when clicking in the date/time field, the calendar picker appears at the top of the page instead of underneath the field as it should. (screen shot attached). Users have to scroll up to the top of the page when...
Hello,Had this error message on a list view, during filter by keywords and state on kb_knowledge.''Syntax Error or Access Rule Violation detected by database (Table 'xyz_1.ts_c_26_TS_MARKER' doesn't exist)''Log statement:FAILED TRYING TO EXECUTE ON C...
We are using domain separated environment, and facing issue with the display of the sub categories. Subcategories disappear from certain domains and are visible on some other domains.Any idea what causes this?
Hi i have a requirement in which we want all the records in list view of the table to be selected as soon as the view loads without checking the last checkbox. All records should be checked automatically on load.Please see the attachment we require t...
We have various different categories in our knowledge base, but I'm noticing they are sorted in random order. Is there a way to assign a specific order to the categories?
Hello Community,I was wondering if there was a way of copying related CI items from one CI to another. i.e.Take CI related items from one CI:and copy it to another CI:I would hate to have to replicate these relationships manually:Thanks for your help...
I have a request for software service catalog offering. How do I get the total amount to show up on shopping cart? For example, if a user selects Adobe Pro and Photoshop I want the total price to show up on the cart.
