add approval button to RITM form
Is it possible to add an Approve & Reject button to the RITM form?
Forum Posts
What is the difference between posting Comments and Flagging a Knowledge article?
What is the difference between posting Comments and Flagging a Knowledge article.?I've looking in documentation and nothing is popping out at me. I'm sure it is a simple concept. We are on Knowledge v3, Geneva patch 6
Update CI attributes
I have a requirement to create one screen where there will be CI and class field . Upon selection of CI and Class it will display all its attributes on the screen. User can go ahead and modify the field Values. After updating it will go through an ap...
Resolved! Update Sets Best Practice
I moved an update set today from my DEV environment to my QA environment however I noticed that my email notifications didn't make it over to QA. Question 1: Does email notifications transfer over with update sets? Question 2: If it does, what is...
how to populate variables with custom tables columns
i have created one custom table with columns:city,location,name,schedule.Name is made as display true.i want to populate all values in a catalog item with variables city,location,name,schedule respectively.All variables are reference type on that c...
Resolved! Clear or hide empty value of unused variable on sc_req_item (variable editor)form
I create catalog item via service catalog >> maintain items. There's a variable for user to choose number of line to input data. Then I use catalog UI policies to manage to hide variables on screen as necessary. From captured screen : if "Add Hardwar...
Attachment disappears when catalog item generates change request as a record producer
Is there a way to copy attachments from service catalog item to record producer? what happens is when a catalog request gets submitted with attachment it appears when you hit submit (when it generates change request for that catalog item record produ...
Do we have RTO and RPO for CMDB
Hi All,Do we have any RTO or RPO attributes available in the CMDB?What is the format of these fields? What CI classes are these attributes on?Please provide your suggestion.Thanks in advance.
Renewal process in Knowledge
I sat by a gentleman in a Knowledge Poker session at the conference and I wish now that I would have retrieved his business contact.He had a great KB renewal process set up in which, instead of a Valid To date, he had what must be a custom field that...
Best way to separate public and private KB articles?
I am playing around with some ideas on how to manage knowledge base articles and would like to see your views on this.The idea that I would like to try is to have some articles visible for customers and some articles visible only for internal staff.T...
Difference between 'Related' knowledge and 'Attached' knowledge
Does anyone know the difference in a task record's Related Links section between "Related knowledge" and "Attached knowledge"?As per attached screens, I can see that the Attached knowledge feature is for linking knowledge records to a task Record. ...
Resolved! Report widget to show total
HelloAt the moment I have a dashboard to be displayed on a large screen which shows various totals e.g. incidents opened today, incidents resolved today.At the moment I am using the "Dial" gauge to show the information, however the dial itself is irr...
Resolved! UI action mandatory field
We recently noticed that when a user rejects a request using the UI Action of Reject it does not force them to enter comments. I'm trying to make it so comments are mandatory on reject even when using the UI button. I put the following code in th...
Resolved! Replacement for javascript alert
Hi All,We are using standard javascript(underlined) alert which gives the below pop up message when i click on certain application. Is there any way i can make this pop up message more fancier, it should look good and i want to insert my company's lo...
Resolved! Contextual Search help
Hello experts,We are implementing the Contextual Search and it is working great. We have several different teams using the incident management but we are only starting knowledgebase with one team. If I turn on Contextual Search then everyone will see...
