We have a variable called 'start_date', contained within a variable set for new hires in our service catalog. I would like to create a list of all catalog items requested, and include the start_date as a field in the list for reporting purposes. Can ...
Hi Guys,I have got a requirement where I need to hide variables from displaying on sc_req_item form. The requirement are as follows:- Hide all variables from displaying from some catalog items on Request Item (sc_req_item) form- Hide some variables f...
HiI am looking to show variables and hide variables on a task form. I need it to pertain to specific catalog items. So far I have written the following script, but its hiding it on every catalog item, I need it to hide it only on certain items. How d...
I'm trying to force a confirm with an on submit script. It is displaying that popup but no matter if the user hits ok or cancel it will still proceed to checkout or add the item to the cart even thought I am returning false. Any ideas on why I am...
I noticed that when I put quotes in the Short Description (example Error "Unauthorized error 401" while opening IE) it shows fine with the quotes in the search list when searching the Knowledge Base but as soon as I go into the actual article the Sho...
HiWhen tracing a portal call to open a ticket raised by a user one of the entries is for a query to https://....../xmlhttp.do Please can anyone tell me what this does where it is as the trace seems to fail at this point as it either does not exist or...
Hello all,I am trying to set notification email bcc for all CI managed by, ci support group manager and for all users. i have tried a script, its not sending mail for those users. i have tried by putting the email directly in the email script, but ...
Hi All,Can we sort the service-catalog item on ESS page according to our requirement. Currently the items are by default gets sorted from A_Z.RegardsSapna
I m working on a service catalog request. I was able to add new catalog policies fine. All of a sudden i m getting "Action not Authorized" on click of new buttons in catalog policies actions, i m getting the error as "Action not authorized"
Hi,When the request is raised, corresponding request item is not getting approved. I can see that, ServiceNow has a in-built business rule "Cascade Request Approval to Request Item", which will automatically approve the underlying request items, when...
Hi, in the Requested Item (sc_req_item) table. There are 6 built in state choices which are:But when I right click -> Configure Dictionary. I can see more choices but is not shown in the state screenshot above.Here are the list of choices for the sta...
Hi, is it possible to make Requested Item in service catalog "State" choices dependent on the catalog item?Thanks,Tadz
Hello everyone,Does anyone know if there's a way to change the background color of borders and footers from white to any other color? I've tried inspecting elements and checking the style sheet being referenced, but can't seem to find this block of...
I have 2 datetime fields and also have a duration (single line of text). I am trying to compute the difference between the start and end date and put the difference in the duration field.I am having a difficult time figuring this out via client scrip...
The wiki specifically discusses setting up SLAs on the request and catalog task levels (Defining Service Levels for Catalog Fulfillment - ServiceNow Wiki), but I do not see anything about setting them up on the item level. From a process perspectiv...
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