In the table kb_use there is a column tat is named "used". It can have an value of true/false. No matter what I do, I can't get it to be true. What does it stand for? I have tried: * Create an incident from a Article with the "create incident" bu...
I have an item on the service catalog that contains a reference variable called "Line Manager". I need to modify the workflow, so an activity can be included to create a task for the "Line manager" to approve the request.
Can we report on cmdb baseline to find all the deleted relationship CIs?
We have an existing business rule that will automatically create a Knowledge NEWS topic article based on Priority = High and Service Board being checked. I am trying to create a new business rule or possibly modify the existing one that will me...
I need to hide the info button that shows next to the reference field for caller_id on a record producer that clients will use to submit ESS tickets
Hi all,I am querying two table and i am able to insert the data from one into another but the problem i am facing is that-on update command it is not updating the table rather it is inserting the records again.var a = new GlideRecord('u_source_table'...
I can't seem to figure this piece out. I do not understand where Delivery time and Due Date are being set.Due Date on task. When I submit a Request I kick off a workflow that creates a task that is set up like thisHowever, when the task is create...
Hello again everyone,As I play around more with style sheets one of the latest things I've been trying to change is the background color of the ESS portal. I'm trying to find out where I change every background color element on the ESS portal throu...
Hi All,I am trying to make one of the fields mandatory only at the approval stage. So someone fills the form in without that field to be mandatory and once submitted then it will be forwarded to the approving department.In this stage the field is man...
I am able to export all my catalog items in a xml but can anyone help me how can i import the same xml in any other instance.Exported using the below link: Exporting Service Catalog Items in One Step - ServiceNow Guru Will really appreciate a quick r...
Need to find a way of importing documents into knowledge articles.We have a huge document repository containing documents in Word and Excel format. We want to "Create a service now knowledge article and add a word/excel document as an attachment" vi...
In the record producer i have a variable 'Configuration item'. On submission i want to map it to Incident table's Configuration item.How can this be done?
Good day!I'm trying to create a knowledge article via a specific record on my custom application that inherited the TASK table.I've already tried creating one article via a specific record from the INCIDENT application by putting a check mark on the ...
My requirement for the user is this, they want to use the ServiceManagement Portal for their users. Fine, I can link my Catalog Items, My Approvals etc fine on the Portal Home Page. But what they would like is a link to "My Home Page" on the portal, ...
HiMy requirement is:When user logged in for the 1st time, immediately that user must be navigated to users page ( as attached) so that he/she can fill their particular details. But from the 2nd time they should see their homepage. How to do that ?
