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Normalization

Hi AllI want to normalise the model id field of CI. But since it is a reference field , it says to normalise in the base table.When discovery is running it is feeding the model id field and this in return creates a Model if not existing in model tabl...

surya123 by Mega Guru
  • 1337 Views
  • 5 replies
  • 0 helpfuls

Resolved! Need to kill process on dev instance

Hi there ServiceNow Gurus!This is my first post on any ServiceNOW community forum, so please be gentle. I am a n00b. As my first post will demonstrate definitively Here's my problem.I have written some very exciting Script Includes that do lots of wo...

stephenmckay by Kilo Contributor
  • 5336 Views
  • 5 replies
  • 10 helpfuls

How can I "Un-Retire" a retired article?

Hello.     I am attempting to bring a retired article out of its retirement.     It was previously in the published state, and the author accidentally hit the "retire" button.     In reviewing the article's properties, the state is "Retired (in progr...

raphaelweb by Kilo Explorer
  • 4132 Views
  • 4 replies
  • 2 helpfuls

How is the special instructions field on request form gets updated with the value that is filled in the special instructions field on the cart preview screen

Hello,The special instructions field on request form gets updated with the value that is filled in the special instructions field on the cart preview screen. I want to know what's behind this. Please share any kind of information you know about this....

harsha328 by Tera Contributor
  • 3097 Views
  • 5 replies
  • 3 helpfuls

Resolved! Email Scripting Help - Catalog Task Variables

I have an e-mail script (which I originally got from a post here and modified - thank you SN community!) that I use to print the true / not empty variables of request items in various e-mails. It works beautifully, but I'd like to modify it to be use...

chaselong by Mega Expert
  • 1696 Views
  • 4 replies
  • 1 helpfuls

Resolved! How can I order a catalog item from Workflow

Hi,I'm trying to order a new catalog item from a workflow runScript action, the newly created item should be added to the current REQ, after it's creation the RITM is added to the current REQ wich is good, but when I open that RITM, there are no work...

gmorales by Kilo Expert
  • 2003 Views
  • 3 replies
  • 1 helpfuls

Resolved! Display RITM number under My Requests

Under Self service we have a My Requests menu option.   After the user click on the request number it would display all the RITM numbers associated with that request.Now after upgrading to Helsinki the RITM number are no longer visible.   How can we ...

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