I noticed that when I put quotes in the Short Description (example Error "Unauthorized error 401" while opening IE) it shows fine with the quotes in the search list when searching the Knowledge Base but as soon as I go into the actual article the Sho...
HiWhen tracing a portal call to open a ticket raised by a user one of the entries is for a query to https://....../xmlhttp.do Please can anyone tell me what this does where it is as the trace seems to fail at this point as it either does not exist or...
Hello all,I am trying to set notification email bcc for all CI managed by, ci support group manager and for all users. i have tried a script, its not sending mail for those users. i have tried by putting the email directly in the email script, but ...
Hi All,Can we sort the service-catalog item on ESS page according to our requirement. Currently the items are by default gets sorted from A_Z.RegardsSapna
I m working on a service catalog request. I was able to add new catalog policies fine. All of a sudden i m getting "Action not Authorized" on click of new buttons in catalog policies actions, i m getting the error as "Action not authorized"
Hi,When the request is raised, corresponding request item is not getting approved. I can see that, ServiceNow has a in-built business rule "Cascade Request Approval to Request Item", which will automatically approve the underlying request items, when...
Hi, in the Requested Item (sc_req_item) table. There are 6 built in state choices which are:But when I right click -> Configure Dictionary. I can see more choices but is not shown in the state screenshot above.Here are the list of choices for the sta...
Hi, is it possible to make Requested Item in service catalog "State" choices dependent on the catalog item?Thanks,Tadz
Hello everyone,Does anyone know if there's a way to change the background color of borders and footers from white to any other color? I've tried inspecting elements and checking the style sheet being referenced, but can't seem to find this block of...
I have 2 datetime fields and also have a duration (single line of text). I am trying to compute the difference between the start and end date and put the difference in the duration field.I am having a difficult time figuring this out via client scrip...
The wiki specifically discusses setting up SLAs on the request and catalog task levels (Defining Service Levels for Catalog Fulfillment - ServiceNow Wiki), but I do not see anything about setting them up on the item level. From a process perspectiv...
I have a catalog item that contains different variable types, including multiple reference variables. I am trying to create a database view to use to create a report that lists the requested item, question and response that was entered in a request. ...
I am developing a site in CMS and I am facing a strange issue. I have implemented the search page using a header dynamic content and a search result dynamic content. The scroll bar does not appear when I check the page. For all other pages the scroll...
We have a request page where a user can request updates to the CMDB. Since there is no real way to determine what variables should be mandatory is there a way write a onsubmit client script to loop thought the variables to verify at least one other...
So I have some variables that are on my catalog item and are hidden on the form. Now we know that those variables we can get on the request item form and the catalog task form too. I have created a task where I want to give value to those variables...
