Under Self service we have a My Requests menu option. After the user click on the request number it would display all the RITM numbers associated with that request.Now after upgrading to Helsinki the RITM number are no longer visible. How can we ...
Hello , I have a catalog item with a variable as a reference field which refers to a table. In this table I have a field called description. I want the values which is entered in description to populate in another variable in the catalog item. How wi...
How can I add a "form button" UI Action to the screen where the Catalog Item is being ordered?Somehow developers decided that in the new Smartphone interface catalog items can no longer be "Ordered Now", but instead have to forcefully go through the ...
How to add attribute "ref_ac_columns_search=true" for catalog item variable(sys_user reference).
I'm trying to make rendering process smoother by seeting up specific size of a window and remove all extra logic.While there is setSize(). setWidth() and setHeight() methods available for GlideDialog Window - I'm looking to set height for GlideDialog...
I have discovered that some transform maps have been creating new OS choices for cmdb_ci_computer or tables extended from computer.I have figured out a way to prevent this going forward, using by WindowsOSNameHelper().formatWindowsOSName(source.u_ope...
Hi All,Can you guys sight a piece of code which needs to be incorporated for the below logic.We have a Category under which we have an array of record producers for one among the list I need to control the visibility of tehj full item based on curren...
How to insert a Terms & Conditions PDF in to my Catalog item with Name & Signature & I accpet Button as 3 variables based on the Slection of Country as Check Box.
Hi All,I created two knowledge bases in my environment 1 is KEDB and 2nd is IKDB(incident knowledge database). each knowledge as a different field so thats why i created UI policys .. its ok for me in form level..issue withwhenever i published KEDB a...
I have enabled the New Call feature in ServiceNow (Fuji) and have an inbound action that pulls emails into the system into a new call and then I choose if it's a request or an incident. If I chose request then it will be one catalog item called Qui...
Is there a way to allow users or groups the ability to see and approve/reject service catalog requests without giving them the ITIL role?I have created a workflow on the sc_req_item table that seeks approval by the requesting user's manager and when ...
Hello,I am looking for a way to have a Parent/Child relationship on a Catalog Task which is associated with my RITMs. I looked around "Configure Related Lists" on the Task form but I was not able to find anything that would help here. Am I overlookin...
<script>var points = [40, 100, 1, 5, 25, 10];document.getElementById("demo").innerHTML = points;function myFunction() { points.sort(function(a, b){return a - b}); document.getElementById("demo").innerHTML = points;}</script>HOW THE SORT F...
I just realized that KB owners and KB managers can publish articles or change the workflow of articles submitted on Knowledge Base they don't own or manage, say:Knowledge Base - HROwner: HR DirectorManager: HR ManagerWorkflow: Approval PublishKnowled...
Onclick of my UI Action i am trying to delete that record its deleting but its showing an error message as below, Illegal attempt to access class 'com.glide.script.GlideController' via scriptBelow is my UI Action code,current.setWorkflow(false);curre...
