state field displayed as a number
Could somebody help in decoding the state field being displayed as a number? What do we need to display the correct state ?
Forum Posts
Capturing Regional Information in the CMDB
Hello,So we have an infrastructure of regions that we call POD's. These POD's have a group of offices in them that are supported by a particular infrastructure of switches, routers, servers, etc. We want to be able to name these POD's in the CMDB...
Bulk access requests - best practice?
Hi all,We're currently looking for a solution for bulk access requests. It should be noted that our catalog items contain a "Customer Info" field, basically a requested_for field. We also have a Business Rule in place that takes the user within this ...
Resolved! Determine if a request submitted from an order guide or direct
Is there a way from the request side or after submission to determine is a request was submitted using an order guide versus ordering from the catalog item itself?I would like to trigger some processing on the request only if the request was submitte...
Resolved! How to disable other business rule that might run.
Hi, how do we disable other business rule that might run.My initial approach is to use setWorkflow(false); But I don't know if its rightDoes set workflow runs only in workflows? Thanks,Tadz
Resolved! How to get the back end name of a variable using set.getFlatQuestions()?
var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(item.sys_id); set.load(); var vs = set.getFlatQuestions(); for (var i=0; i < vs.size(); i++) { if(vs.get(i).getLabel() != '') { template.space(4); template.print(' ' + vs.get(i).getL...
Resolved! Catalog ui policy not working on requested item and catalog task form
Hi All,I have written a Catalog Ui policy seems to be working on catalog item form but not on requested form and catalog task form.I have also checked the two checkboxes on catalog ui policy formThanks & Regards,Akshay
How to Display Messages With UI Notifications?
Hi,I want to display UI notification to respective people based on incident status.When admin approves the catalog item request I want to send the UI notification to the person who opened the incident.I was following the instruction from this Displ...
How to get old version of service catalog items.
How to get service catalog item old version control history.
Resolved! How to get the date a req item was added to cart after it has been submitted?
I'm trying to troubleshoot an issue that we saw crop up twice in the past 2 weeks and need your help.We have a catalog item that was recently updated that included an extra variable (mandatory) with a modified workflow. These 2 weeks, I saw 2 of th...
How to add Prefix to Number Field
Hello Everyone,Can anyone suggest me how to achieve prefix to REQ for a single particular item?Lets say i have a General Request and when i submit the request it should display me GREQ1234 instead REQ and if i have some software request it should dis...
Resolved! How to change 'Opened By' on Catalog Tasks
Hello All,We have a workflow that has several tasks that are dependent on another task. What's happening is that when the technician 'JDOE1' closes this parent task, all the other child tasks that are then created show the 'Opened By' as 'JDOE1'. ...
Resolved! Alternative to workflow wait for condition
Hi there,We currently have a wait for all tasks to close condition in all of our workflows and are looking for some ideas on how to streamline/centralize this. We originally were using a SUB flow with would be added to each workflow to ensure that it...
Resolved! Multi-Tenant Knowledge Base best practices
Good afternoon,I was wondering if there are best practices regarding Knowledge Bases in a multi-client scenario. What's the best way to utilize KB's? Do you have one large KB and use security to separate the Articles by domain? Are you simply creatin...
How to query the user table in client script?
How to query the user table in client script?
