Hi,My Encoded query is not working , basically I'm glide recording RITM table to check whether record of same name created in last 30 days exist or not , if this encoded query will not work in client side please help to write script include for the s...
Greetings! I am looking to find a way to pull the number of updates made in a particular month to our knowledge articles. Our Knowledge administrator found us a table where we can get this information for usage. However, any report or information tha...
Can you tell me what tables I need to use. I am assuming i need to add a record to the sc_request table then a record to the sc_req_item table?I can add the request to the sc_request successfully but when I try to add the item to create the RIT ...
We are developing an integration with a third-party ticketing system. The third-party requires us to support mutual authentication (I know, one way to the 3rd party, not to SNOW).So I'm trying to have our IT MSP purchase SSL certificates for ou...
In Fuji, we were able to use CSS in our Knowledge templates by referencing an external style sheet per the instructions here: Custom CSS style sheets in non-CMS pages - ServiceNow Guru.This worked by inserting a line like this at the top of the HTML:...
We have two different Geneva instances. When attempting to embed an iframe youtube video or similar into the source code of a knowledge article, it shows up in the preview Wysiwyg editor but on clicking "Save", the iframe is removed from the code a...
I have created a filed in the cmdb_ci_appl table called app abbreviation and create a role as I want some user to only be able to write to this field. When I created the ACL rule for that specific role to that specific field the user cannot write...
I have a need to display a date 7 days from the current day in the subject line of a notification in a ServiceNow workflow.new GlideDateTime(gs.daysAgo(-7)).getDate()This JS works, but it doesn't work in the subject line of the notification. How do...
Hi,I am having a requirement to show only active locations on a service catalog. I have created a lookup selectbox and lookup table is set to location, When i make some countries inactive they shouldn't be available as a selecting option. If it were ...
Has anyone had this error on import: Unable to format -undefined-undefined using format string yyyy-MM-dd for field u_rehire_date.
Hi Everyone,Where would I go to change the current.state= "2" ? I am trying to figure out what state the number "2" is for. Where would I navigate to find this information?
Hi All,We got a requirement that when a request is rejected at any level (either at the request level or requested item level) i need a RESUBMIT button on the RITM form so that the end user should be able to resubmit the request if required.I am ab...
Hello all,I have a field 'class' under "CI Blacklist table"So, I need to do some filtering on this i.eThe "class" field on the CI Blacklist table needs to have a filter, so that rather than showing every single available table, it only lists the tabl...
I have a requirement to create an approval from a task. We want that when someone requests an application for our app store, that it be vetted first by the Mobility Support team. Once Vetted, if accepted the tech will click on submit for approval (...
I need the details on which tables to access in the API so I can access knowledge bases.
