Please help me out with the process of automating Service Now so that i can trigger an SMS or a Voice call from Service Now, whenever a Critical priority incident is logged. This call must go the member of the assignment group specified in the incide...
I exported KBs (in XML) from one ServiceNow instance and imported to into another instance. The import process worked perfectly with one exception: KB numbers weren't created for the new inserts. Is there a way to populate the KB numbers withou...
Hi, On the Requested Items table, we have created a Duration type field called 'Delivery time' which stores the difference between the Opened date and the Due Date. The purpose is to show the Promised Delivery time in Days for each RITM in a report....
Hello all, We are implementing the Global Search function for all users, but have come across some issues. We have built a new ESS portal, created a new header, and all of our links are working correctly. However, when a user does an exac...
Maybe I'm just missing this and it's simple but I want to be able to disable or deactivate individual rule base rules on an order guide the same way I can do this on UI Policies or client scripts, etc. But I see no OOB method of doing this in Eureka ...
We have ticket table(u_ticket) & Request Table(sc_req_item).Step 1: Using Record producer user will submit ticket(TKT0010200).Step 2:ITIL Users(Process Users) will process the ticket(cross check the selected values in the ticket and click next).Step ...
All, We would like to get some feedback on best-practice and tried methods on several CMDB-related questions.Second one: What would be (conceptually and in practice) the best way to add Virtual servers to the ServiceNow CMDB. Virtual Instance does n...
I would like to know what the suggested best practice is for removing knowledge articles. This is of particular concern when it's an article that has not been published yet and is no longer required. Currently Published articles that are no longer...
It is a recommended practice to have "if (isLoading) return;" as the first statement of the onChange functions. It was suggested to me that there may be exceptions to that rule, but nothing specific was identified. What should I consider before I u...
Knowledge Centered Support theory tells us not to go looking for knowledge to improve; the users will tell us what they need. However, when you're launching the knowledge program, it's very helpful to promote managerial engagement by starting the c...
I have two variables variable1 and variable2 in a catalog item. variable1 is a choice field and variable 2 is a reference field.Is it possible to use variable1 value as a reference qualifier in variable2?
Hello I have an existing Service Catalog item which end users can use to request access for specific applications.This service catalog contains a field called 'Application Name' with 2 values.If either of these 2 Applications A, or Application B are ...
Hi All, I have to validate whether user has added an attachment or not before allowing him to submit a request.Please help me if any of you have done a similar kind of implementation. Regards,Kirti
I have a JDBC connection to execute a SQL query and it's returning the following error below. When I run the query in SQL Management Studio it returns the data just fine. Has anyone experienced this error message before? MID Server reported error: c...
Anybody knows why the link Communicate Workaround in a problem, which is a UI Action that comes Out Of the Box (OOB), returns an "Undefined Value" in the incidents related to this problem instead of populating with the WorkAround field content? Acc...
