We are new to SN, and deciding the best way to enter CI Relationships between Business Services. We have a Primary Business Service, with additional Business Services that are a part of the original service. Can anyone suggest the best CI Relatio...
I have not used the VTB yet but was curious if it can be used for recurring tasks. For example, I manage a 3 shift Network Operation Center. Each shift has a checklist of tasks that they perform on a daily basis. Will the VTB be an ideal tool to...
I have a content block that contains a 100k jpg image that is in the image library. When I go to the dashboard that I have the content block added to, the image shows up for me, and when I impersonate itil or specific people, it shows up ok. BUT when...
Most catalog items have a governance group -- the group that defines the requirements, parameters, boundaries for that catalog item. This is different that the fulfillment or assignment group.Example: Remote Access requests -- Our IT Security g...
I just realized that tags don't get captured in update sets. This is extraordinarily bad (at least for us) since Catalog Items are developed with a huge focus on being found by keywords (which we're using tags to do).So as an experiment I exported ...
In our current ESS portal, we have a section for 'My Ticket' view, where users are able to view their incidents and Request tickets. Issue:The current view for a 'Request' ticket only displays the Request Number for a ticket, but does not display the...
We are just getting started with ServiceNow and want to have multiple kinds of incident forms for several different products. The products will need very different form fields and form layouts, and different tables.Should we just use UI policies to c...
My Knowledge Management team is looking for best practices on how to collect user feedback on articles. Currently, we use the "Was This Helpful" with a yes/no response. When the user selects no, a text box opens, asking for the user to submit a sugge...
Is anyone using the CMDB to hold information related to disaster recovery for particular CIs? For example, how the CI is backed up, where the location of passwords are stored, recovery sequence, instructions for recovery, etc. If so, can you prov...
I want to know about the difference in script include and ui macro with respect to server side and client side script if any. i know the basic defination of both but i want to know with respect to scripting
What I am envisioning is a background script which creates a specific gliderecord, then tests the query for it, then deletes it so you can run that automatically every time you want to test with very little user input?So I would really appreciate if ...
I have an iFrame on my page that takes the full width of the page, I would like some padding around it so it is not butted up against my borders but when I try to add padding or make the width smaller, the right side of my frame gets hidden. Does any...
Has anyone tried this? We are looking at a repeatable, rapid publishing process and want the owner to be the Assignment Group - rather than one individual. This will enable anyone in that assignment group to approve and then we will have the artlce...
I would like to set a Field Message on a catalog variable.However I am not having any luck doing so.I am able to get the value, set mandatory, visiblity.I tried what was posted in the following link:How to display error message next to a variable in ...
Looking to start utilizing the knowledge management module.Before any new documents are loaded, I would like to clean up the documents that are out there. What is the best practice for cleaning up articles in the knowledge base?Should I do an export ...
