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Resolved! How do I hide a Catalog Item label?

I can't seem to find either a UI Policy or Client Script that will allow me to hide a Catalog Item label - everything I am seeing is more modifying a label not hiding it.   I am trying to do so by Role.>Using the 'Read roles' function on the label va...

Shane J by Tera Guru
  • 5777 Views
  • 12 replies
  • 7 helpfuls

Resolved! How do you allow the requestor of a service catalog item to edit the item variables during a defined stage of the catalog item workflow?

I have a service catalog item that contain about 150 variables. Once the user orders the item, and the RITM is created, I would like the user to be able to edit the RITM variables during the initial stage of the workflow I have defined as "pending". ...

patk by Mega Contributor
  • 1837 Views
  • 4 replies
  • 0 helpfuls

Variable default value g_user object

Using g_user to populate the variables with default values seems difficult. Do I have to resort to having different record producers to different users , tied to templates to populate values ? as the gs.user object in template seems more dependable b...

mrswann by Kilo Guru
  • 3050 Views
  • 4 replies
  • 2 helpfuls

Resolved! Reference Qualifier Override

Is there an easy way to override a Reference Qualifier on a Catalog Variable? We are using the code below to filter the reference field, but need an admin override and would rather not edit script include.nameNOT LIKEServiceNow^ javascript: groupMemb...

scottparry by Kilo Expert
  • 1772 Views
  • 4 replies
  • 2 helpfuls

I was working with Async business rules containing the script which sets up the "Requested for" in the RITM based on the "requested for" variable. But for some of the requests the requested for is remaining blank(1 or 2 out of 20 records). Is this th

I was working with Async business rules containing the script which sets up the "Requested for" in the RITM based on the "requested for" variable. But for some of the requests the requested for is remaining blank(1 or 2 out of 20 records). Is this th...

raves12 by Kilo Sage
  • 1304 Views
  • 1 replies
  • 0 helpfuls

Resolved! Using script to start subflow?

Has anyone used a script to start a subflow?   We have a catalog item that is for new software and it has a bunch of check boxes that are for the software the user would like access to.   Each one has its own workflow.   So what I was thinking is rat...

DrewW by Mega Sage
  • 3998 Views
  • 9 replies
  • 1 helpfuls