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Resolved! Disable order guide rule base rules?

Maybe I'm just missing this and it's simple but I want to be able to disable or deactivate individual rule base rules on an order guide the same way I can do this on UI Policies or client scripts, etc. But I see no OOB method of doing this in Eureka ...

Catalog Item Macro

Hello Community,           I believe this would be something simple that i'm overlooking but I haven't found it yet. On a Catalog Item, I had a reference field to the sys_user table to indicate who the Request was for. We utilize the 2 step checkout ...

Ken83 by Mega Guru
  • 2253 Views
  • 8 replies
  • 0 helpfuls

Additional Comments Updating twice

We have ticket table(u_ticket) & Request Table(sc_req_item).Step 1: Using Record producer user will submit ticket(TKT0010200).Step 2:ITIL Users(Process Users) will process the ticket(cross check the selected values in the ticket and click next).Step ...

Acdditional Comments.JPG
DUGGI by Giga Guru
  • 2411 Views
  • 4 replies
  • 0 helpfuls

Virtual servers in CMDB

All,  We would like to get some feedback on best-practice and tried methods on several CMDB-related questions.Second one: What would be (conceptually and in practice) the best way to add Virtual servers to the ServiceNow CMDB. Virtual Instance does n...

Deleting Knowledge Articles

I would like to know what the suggested best practice is for removing knowledge articles.   This is of particular concern when it's an article that has not been published yet and is no longer required.  Currently Published articles that are no longer...

JDBC Query Not Returning a Resultset Error

I have a JDBC connection to execute a SQL query and it's returning the following error below. When I run the query in SQL Management Studio it returns the data just fine. Has anyone experienced this error message before?  MID Server reported error: c...

Community Alums by Community Alums  
  • 7917 Views
  • 5 replies
  • 0 helpfuls

Passing arguments in URL

Hello,  The below URL that goes straight to the new Incident form:https://demo.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=trueRequired is an enhancement to allow us to pass 2 ad...

kittu1 by Giga Contributor
  • 8610 Views
  • 8 replies
  • 0 helpfuls