We use the Case management for our customers.Upone adding a "parent" i'd like to mark the parent as "Problem case". This works just fine with a workflow. BUT: i'd like the Activities (especially Field changes) to be updated with the appropriate field...
I have a business use case where we want to on board 5 or more organization to submit their idea. all organization have a bit unique requirement.
hi TeamI have a user in the system whose landing page is set to the self-service portal, which includes two gauges: "My Active Incidents" and "My Requested Items." Whenever the user logs in, the page shows the message 'Access to this content denied b...
I am wondering if it is possible to pass an object that is not a GlideRecord, to a subflow as an input. I am calling my subflow from a business rule, and in the business rule, performing several lookups. The subflow is submitting a catalog item, and ...
I raised a case with now support about text not being retained when saving when being entered into input boxes in the UI builder on a custom built page. They said I was missing event handlers so does anyone know what these are and which ones I need?
The View Products button in the Store doesn't work for me. Is it just me, or is there something wrong with the button?
I've been struggling to get a Catalog Client Script to fire, in which I'm wanting to evaluate three different Catalog Variables, that when evaluated as true will fire off an alert message. The Catalog Client Script has no Variable Name chosen in the ...
I need to set up AA. Our allow IP address list is very large - to many to enter manually. How do I import a long list of CIDR addresses given an IP and a /xx range ?
Hi All, I have set up Multi-factor Authentication for local login (without SSO). When a user logs in, they are prompted to scan the QR code for the authenticator. However, after scanning the QR code and entering the OTP from the Microsoft Authenticat...
I have searched in plugin to activate idea demand and project but i found many plugins related to it. Which plugin should i enable for this.
Hi all, I hope you are doing well. Currently, I have defined on the user preferences that all users should have '$pa_dashboard.do' as their landing page, but I also want some user to be able to see '/platform-analytics-workspace/dashboards/'. Is ther...
In service operation workspace how do i remove the create change request option from the interaction record options? Current default is the ability to create either an incident, service catalogue request or change request but we want the change reque...
Hi guys just wondered if anyone could help me. I have added a related list onto the core_company table to be able to add key contacts but how do I get a button to say submit and then take me back?
When my customer clicks the 'Add' button on the 'Affected CIs' related list on a change, they sometimes paste a bunch on CI names into the filter for 'Name is one of XXXXXX'. If, for example, they paste in 50 names and they only get 48 hits, they'd l...
We are looking to implement SSO to/from multiple apps and ServiceNow using OAuth OIDC and JWTs. We are going this route to be compatible with certain internally developed applications. We also use multiple custom URLs in addition to our standard x....