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Resolved! Auto group assignment

I want to assign group automatically based on ci class selected on incident.Should i use onchange client script or assignment rule and why?

MK-p by Tera Contributor
  • 1017 Views
  • 6 replies
  • 4 helpfuls

Resolved! Table cleaner is not working on custom table

Hi exports, I'm facing issue on table cleaner, need your help on below issue.I have created table cleaner on custom table but it is not working, there is no table rotation on that custom table. If something is not working from "sys_auto_flush" table,...

krishna115 by Tera Contributor
  • 489 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need to add validation on phone number

I have a filed called phone number on catalog which display on catalog task with mandatory field.I want to add validation like if phone number exists in cmdb_ci_comm table and assigned to anyone then alert message like number already exists. Can some...

MK-p by Tera Contributor
  • 993 Views
  • 5 replies
  • 3 helpfuls

Resolved! Variable set on change not working

I am trying to set a field mandatory when requested_for get changed but its not working, I have written onchange client script. Actually my script is not getting called, i tried print alert but didnt work. what could be the reason?

Amit_H by Tera Contributor
  • 840 Views
  • 5 replies
  • 2 helpfuls

Unable to add fields on VTB card

Hi Team,   I am unable to add fields on the VTB card as per the link provided below : https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/use/visual-task-boards/task/configure-VTB-card-view.html   Followed the steps to configure form...

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Gauri Kaner by Tera Contributor
  • 1415 Views
  • 6 replies
  • 2 helpfuls