Dear community, I have a report based on the database view "Incident Metric" (incident_metric) and I can't get the "Tags" values from the incident table... Of course, no problem when the report is based on the "Incident" table.Can you tell me if it i...
Hello All, I am looking for some help to generate an Excel file based on Script. I read a lot of content based on CSV file, but the request is to have a XLS or XLXS file. So, I have the script results working fine for csv, so I just want to "improve"...
Hi everyone,I've been tasked with studying and implementing the Document Management module in ServiceNow as it's now 2025. Could anyone provide me with documentation, video tutorials, or links to resources that can help me understand and implement th...
Hi, I am working with my own incident page of my application, how can i design this notes layout?
I need to embed a PDF file for the user to view inside the page in service portal. I have tried the following, and nothing works. The iframe downloads the atttachment instead of showing it. <iframe id="inline_document" scrolling="no" style="width:1...
Hello All,Appreciat your help in advance. I have created a business rule to change the state of the tasks to Closed complete when tasks are moved to Done column in VTB.I'm not seeing the state being updated. Attached is a screen shot of the is the bu...
Hi All,I noticed a few OOTB (Out of the Box) records configured with regular expressions (regexes) for data extraction categories in sensitive data handling. Are these used to mask data for inbound integrations? Could someone please clarify the actua...
Hey guys, I'm trying to change a user's language upon an event being created by an external system. I have the following code in a script action : var grUser = new GlideRecord('sys_user'); grUser.addQuery('email', event.parm1); // find user grUser....
While receiving the asset, we are unable to see the received asset in the related list of assets in the purchase order.Please see the attached screenshots.Thank You!
I am trying to add a script to be executed in a flow. I dont see it available under Actions. The script will execute against the local instance. I am replacing a workflow created in the workflow editor.
This post tells me how to use the "Document ID" but it does not show how to write a reference qualifier for it. How do I write a reference qualifier for the "Document ID" column? There are posts out there for filtering out the table names but that...
Hello friends, We have staging table created and thats getting populated through Import Set API-ImportMultiple. Our import set is Asynchronous and we have job to run that Asynchronous Job. We would like to identify roles required for these 2 steps -1...
Hey folks, I wanted to pick your brains a bit about how you guys handle platform access via APIs. I'm specifically interested in how you approach integrating data from different teams into ServiceNow Foundation Data and the CMDB. Right now, I'm juggl...
Hello All, getJournalEntry() method is not appearing under script editor.I've checked this under product release version of Xanadu and Washigton. I tried to search if it's depreciated and any new method is available instead but no luck. Attached is t...
Error log message:java.lang.NullPointerException: Cannot invoke "com.glide.robust_transform_engine.definition_provider.RteEntityField.getRteEntitySysId()" because "field" is nullat com.glide.robust_transform_engine.definition_provider.SymbolManager.g...
