Resolved! Can you configure portal search if there are no results it prompts for an interaction?
Can you configure portal search if there are no results it prompts for an interaction?
Forum Posts
Article View Counts After Vancouver?
I've been researching how the View Count is calculated for a knowledge article, but at the bottom of several articles, I see a note saying "Beginning Vancouver release, glide.knowman.view_age.days and Count Knowledge scheduled job is deprecated." I c...
Resolved! Flow Designer - Wait for condition on updated field
I've added a Wait for Condition action in a flow with conditions on the state and updated fields. The condition on the updated field doesn't seem to work because it generates an error and the flow stays in the wait state although the conditions are a...
Resolved! Ask for Approval action but don't include Submitter
I have a catalog item that is locked down to a single group via role assignment. I'm looking for something in the form of two-factor approval for it. Therefore the submitter should not get a vote in the approval flow targeted to the same group if th...
How to set dynamic recipient to the email notification using email scripts
Here is the code I'm using to set the recipient of an email notification as the variable on catalog task form using email script: This log: gs.log('asset received3' +Useremail); is giving the correct value but still the notification is not being sent...
Question on the intended functionality of the DocuSign spoke
Hello. We've installed the Docusign spoke and have both the outbound and inbound spoke working. In the documentation, it talks about the system automatically managing the state of envelopes. There's an action that says "Wait for signature from Doc...
Resolved! Same SLA definition with country specific holidays exclusion.
Hello community,I have a request to implement country specific holidays exclusion for SLAs. I already have 20 SLA definitions and countries are from all over the Globe with different holidays to be excluded. Is there any other way to do this without ...
Resolved! How to Set a Custom View for Forms Opened from a Data Table Widget?
I am using the Data Table widget in ServiceNow and have left the "Link to this page" field blank so that clicking on a record opens the corresponding form page. The form always opens in the default view, and I would like to specify a custom view inst...
Resolved! What is the difference of Category(category) and Category(kb_category) fields on Knowledge table
Hi there, On Knowledge table I can see 2 category fields. I wanted to know what difference between these fields is and why we are only using only Category(kb_category) field. It seems like Category(category) is no longer used anywhere. Can you please...
Order a Survey from Serviceportal?
Hi! Requirement: Managers should be able, without interaction from backend, order and send out a survey from the Serviceportal. Details:- Survey questions will be static, e.g. the manager cannot change questions.- Audience that he/her can address the...
Surveys with a dynamic content in the email body
Hello,we have a customer requirement to implement following survey functionality:1) Survey triggered upon Resolution/Completion of a ticket (INC/RITM)2) 5 point Likert scale to be used with smiley faces (Very satisfied, Satisfied, Neutral, Dissatisfi...
How to Keep "Any User" user criteria from adding back to Can Read
Whenever I try to add a User Criteria to the "Can Read" related list in a Knowledge Base and remove the OOB "Any User," the "Any User" user criteria does not delete. Does anyone know if there is an OOB business rule, UI Policy, data policy, client sc...
Importset API issue
Hi,I'm trying to insert cost center details into ServiceNow from third party application. I have created web service table (i.e. staging table), fields, transform map, basic authentication. Endpoint given to customer: https://dev123.service-now.com/a...
Could not find any valid credentials to authenticate the target for type [Windows]
I'm trying to run a discovery of a 200 Windows severs in an Azure TenantAll servers are failing - the error I see in the logs is 2025-02-13T14:47:39.002+0000 DEBUG (Worker-Standard:PowershellProbe-fca93880fbbb5650ef0efa12beefdcf2) [ConnectionWrapper:...
Resolved! List collector showing sys_id not the name of the role
I'm creating a variable and used the list collector but when I test it instead of the name of the role, the sys_id is the one that is display. How can I fix this and change it into the name of the roles? Thank you!
