Best practice to store images used in KB articles?

valerie_gallot · ‎04-17-2014

Hi,

What would you suggest to store the images used in HTML content of KB articles? Image Library or attachment?

If we store the images in the library, we have 2 drawbacks:

- the library will grow and it may be difficult to find a specific image in it

- if an article is visible only for a certain role, we won't apply the same security on the image... This may cause security leaks

If we store images as attachments to the article, we have 1 drawback:

- For the end-user who reads the article, it is not user-friendly to have the HTML content (with embedded images -> this is perfect) and in addition the attachments. The end-user may think that attachments are additional content and he will probably loose time to open them...

Did you have the same concern? What solution did you choose?

Thanks!

valerie_gallot · ‎05-13-2014

Thank you.

For information, there is a bug in BERLIN with the TinyMCE HTML editor :

1. you add an image as attachment in a KB article.

2. you click on "insert image" from the TinyMCE HTML editor in this KB article.

3. select "attachement"

=> the image you had just attached is not available in the list !

Hopefully this bug is fixed with Dublin;

So we workaround by using a URL as you suggested by waiting for Dublin. (right click on the attachement, copy the link, and then use a URL to embed the image within HTML code)

View solution in original post

nancyhz · ‎07-24-2014

I have done both the image library and attachment options.

I have a question about uploading the images. Is there a way
to create a subfolder for the images we have to upload to the image library?

We want to access the images saved in local server folder through Http url, is it possible?