Hi everyone! I'm working on a project where we need to integrate Twilio for SMS capabilities. Specifically, we're looking to capture responses to SMS messages and update the source (like the CASE record) from where the SMS was triggered.Has anyone he...
Question About Using Templates for Task-Based SMS in UI Actions Hi everyone! I’m exploring the concept of using SMS templates for task-based records, specifically in scenarios where we can trigger SMS from a UI action. The idea is to have a "Send SM...
Hi, I am not able to insert record in group member table through script step in custom action in a flow. I am using below script: grpMember.initialize(); grpMember.group = 'sys id of group'; grpMember.user...
I'm working on a form and trying to think through how to do it, Basically I am trying to do a API call from a Server A since the MID server has no permission to make it. So once the user submits the form the Rest API call should be made from the Serv...
Is there a way to add a new developing language to the code samples in KB articles, e.g., to highlight the syntax for PowerShell?
Hi Experts, I've currently a requirement where i need to create a catalog item for external Company users ( more than 20000 ) , currently they rely on emails to communicate requirements. We can't create their users on our system. Is there a way to m...
When I am opening any records of asset from asset table. I am getting one pop-up. "The asset is excluded from licensed hardware asset features". I want include remaining asset features. For some of records is not pop-up.Please suggest me how to reso...
Hi all,Currently I've been reseaching on Data privacy and I found that on Servicenow we have Data Privacy (Classic) and Data Privacy (Store App). It's quite confusing, so can anyone explain to me what is the differences between those two. and for fur...
I am trying to setup data privacy and anonymization. What I want to do is to replace the first and last name of users who have left the company, so user active = false. I can not find any way to put a condition on my classifications nor Anonymization...
Just curious why the platform still insists on forcing users into using a single session - the UX for power users that want to have multiple tabs open is terrible, and with all the advances in HTML5 specifications it should hardly be a technical limi...
Can anyone tell me where the runtime value(s) which are shown in the flow context are being stored? or calculated? I have a Logic Step which is waiting for a specific date/time to be reached but I'd like to change this value in order to speed up the ...
Hello Team, I have a requirement to set a business service form to default for users with a role. I have to set it using View rule by using the advanced script. The problem I have encountered is unlike all the views ,Default view doesn't have a ...
Hi Team, I want to change the email address which ServiceNow is using currently for sending and receiving email for outlook.this looks like already configured do I just need to change the from email id which is already their in the organization?I can...
Is it possible to write an ACL to only allow the vendor manager assigned to the vendor to edit the record. As currently anyone with the vendor manager role can edit any vendor even if it isn't theirs so can it be done that they can only view vendors ...
I want to remove the particular user role from bulk reports. I tried using background script to remove the roles but it is not working. can someone please help me out on this.
