Blacklist an email

[ektakumari]

Hello All,

Can anyone suggest how to black list an spam email address to create incident/HR case in Service-now.

This email addesss should not affect any other module in Service-now.

Thanks in advance.

[Alok Das]

You could put a condition on the inbound email action to allow or block certain email addresses from create tickets - you'd only need to do this for the inbound actions that don't have the 'From' field filled in. email.origemail != 'blocked_address@email.com'

[ektakumari]

Hi,

Is there any other way to blocks emails expect than Inbound email actions?

[SatheeshKumar]

Configure  an email filter to restrict/ inform system to decide what to do with the email.

Email filters enable administrators to specify when to move email to particular mailboxes or to ignore it using a condition builder or a condition script. Email filters are inactive by default.

System Mailboxes > Administration > Filters.

For more details:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/task/t_C...

-Satheesh