Resolved! System Settings: Homepage / Dashboard
Hello all, in ServiceNow settings there is an option to choose between homepage & dashboard. What is the exact difference here?What are the advantages and disadvantages for this? Thanks in advance!
Forum Posts
How to get a particular value from JSON response ?
Hii.. I am sharing one response here. In which I want to get the value of some fields which I need to store in custom table. 1) How to get the value of id,name and description ? 2) How to store it in custom table ? Can anyone help me with it ? Pleas...
Resolved! Edit the Service Portal "Continue Shopping" Button
In Service Portal, how do I edit where the "Continue Shopping" and "View the Catalog" buttons take the user? Both of these buttons are on the sc_cart page; "Continue Shopping" displays if you have items in the cart, "View the Catalog" displays if t...
Resolved! Clone Precedence: Exclude Tables or Profile large table data copy?
If you have a table (say, task or metric_instance for example) listed in the Clone Exclude Tables for a given Clone Profile, and you have no Clone Data Preserver defined for the same, and you check the "Exclude tables specified in Exclusion List" box...
how to make approval history captured in activity log in servicenow?
Hi, The approval history is not getting captured only for a particular catalog item. it doesn't show the approval requested or approved in the activity log area. troubleshooting done: tried checking in workflow>administration>properties>log user app...
Resolved! How to create Database View to join cert_element and incident table?
Hello, I have set up Data Certification for certain fields from Incident table. As you can see below, by reporting only on cert_element table, I am not able to add in more fields from incident table (i.e: incident.priority, incident.assignment group,...
Resolved! add users to CC field from both User table and Emails (Non Users)
Hi All, I am trying to include users who are part of a field (Users & Non-Users) into the cc (copied) field using the email script but my script only adds the users from sys_user table and non-users are excluded. Please let me know a way to combine u...
Resolved! How do I pass values through the URL to a dropdown field on a catalog item in service portal?
Hey guys. So I have a catalog item. On that catalog item is a dropdown containing multiple values. How do I, via the URL, define what value the dropdown should start with? I have a form that could be used in several scenarios. It would be quite nice ...
OU Definition in LDAP Integration not retrieving group members
Hello ServiceNow team, hope all is well! I have a question regarding integration with LDAP and Active Directory I currently integrated Servicenow with a client's Active Directory and have defined two LDAP OU Definitions, one for the groups and one fo...
Can Number be used instead of sys_id when using Rest Call Put Method?
Looking at wiki of Table APIhttp://wiki.servicenow.com/index.php?title=Table_API#gsc.tab=0 it is written there to use sys id in the endpoint in order for you to update specific record can this be changed to number instead? ThanksBroderick
Resolved! Escalation Action on Standard Ticket Incident Form
We are using the "Standard Ticket Configuration" that was new with the Paris release. On an incident in the portal, there are Actions OOB that include Resolve, Close, and Reopen. Has anyone successfully created an Escalation action? I know there wer...
Resolved! How can we change the color of ICON LINKS Widgets to WHITE in service portal
How can we change the color of widgets (icon links ) i.e., (color of request something,knowledge base,....) to WHITE in service portal as there are only few colors recommended as icon,default,primary,success etc.,,,
Resolved! Change record producer variable name to red, variable type is label.
Hello, i have a variable of type label in which i want to show the word 'mandatory' in red colour for better visibility. Can you please guide me how to do that for service portal & CMS portal?
Resolved! Embedded list - getting created while creating m2m records
Dear experts, Relationships:Adding a Reference field on table A that points to table B, creates a relationship that ServiceNow can understand. This allows you to add a related list of records in table B, that displays the records from table A that ar...
Resolved! How to restrict access to KB articles in the Outdated workflow state
Hello. We've just recently discovered that anyone can view an article in the Outdated workflow state in our knowledge base. We do want most of our articles to be publicly viewable. However, after we revise and publish an article, it seems like only t...
