I got a requirement to remove/disable a support language(Russian) from both development and production instance.. There is a plugin for Russian translation(which is installed in all my instances). But we can not uninstall the plugin. And also I can't...
This is specific to details available on the HI Portal.While I can see the IP info for both DC's, there is no longer anything indicating which is the current active DC. In the past, Primary and Secondary were the terms and were visible.With AHA's bet...
Hello Experts, We have a table which has three Choice FIelds > I need to write a Business Rule to validate if the data is already present to avoid duplicate entries.but somehow I am not able to retrieve the value of choice Fields. Below is the code...
when user will click on order then how to fetch data from that uploaded excel file . After then have to create payload and send to third party.
Hi there, We've encountered the following problem. I'm hoping for some advice!! We've integrated science logic with ServiceNow to create CI [virtual machines]. We recently ran into an issue where a CI was created but no asset record was established. ...
HiI want to display a lockout message when a user enters wrong password multiple times and fails to login.For this, I modified "SNC User Lockout Check" from 'System Policy -> Script Actions'. But this message is not displayed on service portal login ...
What is the role needed to access cmdb_ci_computer table for 'web acess' only account to read? I don't see any ACL for computer table and only see for cmdb_ci. Is it right or am I missing anything? Appreciate it. In case if they need update to one...
Hello, I want the "Approvals" menu item to be shown at all times, and I want the approval count to be visible when approval is requested. The OOB menu item code is shown below. // only show 30 in header menu dropdownvar max = 30; var t = data;t.item...
We would like to restrict the types of attachments non-itil users can attach to records in ServiceNow. But we would like to offer a larger list of allowable attachments for our itil users. I know attachments can be restricted in the security hardenin...
Hello, How can I redirect a user back to a particular view after a UI Action is clicked? I want them to land on the same record, but I want their views to change? This is the UI Action I have: function closeTicket() { var dialogWindow = new Glide...
Hi I have a reference field that looks up a computer in alm_hardware table. I want to display the serial number 'serial_number' in a form of the computer selected in the above reference field.
I have been using ITSM fulfiller licenses tied to a custom role, to provide access to some of the ITSM suite but not all of the access that the ITIL role provides. I can use snc-incident-write embedded in this custom role to give access to the incide...
Hi Team, We have configured LDAP in our environment but when I try to test the connection status, I'm getting below error: I'm not sure what needs to be done from the SN side. I checked the Certificates node within LDAP and it has valid certificat...
Dear experts, Kindly guide on how we should see ServiceNow as - PaaS, SaaS or aPaaS or ITaaS? A clear differentiation would help citing if ServiceNow is aPaaS - how it is not an PaaS or a SaaS. (kind of explanation) Cheers, Anish
Suppose if I have field a 'Priority' having choices P0,P1,P2,P3 and and field 'Status' having choices 'Serviced','Not Serviced'. Whenever 'Priority' is not P0 or P1 then 'Status' default value should be 'Not Serviced'. I want to achieve this using de...
