Hello all, Has anyone had any issues creating a UI Policy to hide/show a checkBox field for a service catalog item? I will document my UI Policy below. Condition:test_selectbox = new ortest_selectbox = oldCatalog UI Policy Actionstest_checkbox...
Hi, I want to add a tooltip for a variable in catalog item,i can use OOB tooltip but client needs Tooltip with huge information. it cannot possible with OOB tooltip.can anyone help on this? Thanks in advance. Regards Sunita
Hello, I have stumbled into this issue while building our logics around flow designer to create a record on a table A with some values , only if it is not created yet , otherwise if found then update the same record with some values. Later, use the...
I would like to reuse information like lanes, labels and users I added to a certain visual task board. How can I duplicate one to then clean up for the next project? Is there a way to create a template from one and then apply to the next, or is there...
Hello! With regards to using @mentions, my team has a request to allow ITIL/platform users to add an '@mention' in work notes from a list view (i.e. right-click on the work note field). The current issue they are facing is you can enter the '@men...
We have a job that runs daily to add new hires to an Active Directory group on their start date. This job runs every morning at 12:30am PST. The problem is that starters around the globe are waiting well into their first day before they are granted t...
Hello, I have a script that builds a comma separated array. How can I add single quotes to each item in the array? This is what I have so far: var array = []; var number = 'number'; var gr = new GlideRecord('incident'); gr.addEncodedQuery('state=3');...
Hello, I'm trying to build Flow with Flow Designer on the Flow Engine Context table but the condition never triggers. The goal of this is to create an incident when a certain Flow context results in an Error. Here is my condition (I tried only with t...
Hi Team, I tried test loading 20 records in a data source from a server. But started getting the below error even after password reset. error: com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication failed, Timed ou...
Hi team, I would like to know if there is any rate limit that is by default applied to table api? Example: If the user hits table api for x number of times in an hour then rate limit error will be thrown. What is the default number here? I have gone ...
Hi All, I have a Cases Survey where a survey need to be sent for every 5th case closed and I set trigger to Trigger Randomly and probability to 20%. What we see is its not triggering as desired and it also randomly sends duplicate surveys (randomly...
Hi All, Please guide me on how to find joins fields for tables. eg: schema map for Table :User [sys_user] and Table : User Role [sys_user_has_role] Join : User Role > user = User > sys_Id . In the diagram below table: User Role shows "user " how...
Hi all,Currently I'm creating a Catalog Item for a Firewall Access request. Rather than using multiple variable sets of 6 multi line text fields and catalog policies to show/hide those fields, I figured creating a table would be much easier. Creating...
How is access to the "Preview this Record" button controlled. We would like to expose this functionality to a larger user base, but I am unsure what control needs to be adjusted.
Hello, I have a request to show choice options based off of a selection made. This needs to be an onChange client script. I have a category and subcategory field. Corresponding subcategories need to display for the selected category. Subcategory choi...